Office manager Work, Jobs in Roath, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1h
School Office Manager
Kings Monkton School —Cardiff
- £26,751.49 - £28,118.16 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
1h
Marketing Office Manager - Maternity Cover
The Celtic Collection —Newport
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee discount
Office Administrator
Miracle Workers Agency —Abergavenny
- From £27,000 a year
- Full-time
- Computer literacy
- Computer skills
- In-person
Quick apply
3d
Regional Studio Manager - Maternity Cover
Purcell Architecture —Bristol
- Full-time
- Hybrid work
- Microsoft Office
- Team management
- Travel
- Annual leave
- Work from home
Part Time Bookkeeper/Office Administrator
Image Painting Contractors —Weston-super-Mare
- £15 - £17 an hour
- Part-time
- Social media management
- QuickBooks
- Organisational skills
- Free parking
Quick apply
13d
Business Services Co-ordinator (place based)
National Trust —Bristol
- £27,612 a year
- Weekend availability
- Front desk
- Restaurant
- Free parking
- Employee assistance programme
8h
Receptionist & Office Manager
GGP Law —Porth
- Full-time
- Administrative experience
- Supervising experience
- Front desk
- Annual leave
Quick apply
5d
Office Administrator
Holcim —Cheddar
- Overtime
- Microsoft Word
- Administrative experience
- Communication skills
- Employee discount
Legal Team Support Manager
Capital Law —Cardiff
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Referral programme
10d
Office Manager
Rightway Environmental Limited —Bristol
- £30,000 a year
- Full-time
- Microsoft Outlook
- Data entry
- Organisational skills
- Free parking
Quick apply
Front Office Supervisor
The Celtic Collection —Cardiff
- £12.98 an hour
- Full-time
- Hotel
- Front desk
- Training & development
- Employee discount
Assistant Front Office Manager
Marriott Cardiff —Cardiff
- Full-time
- Hotel
- Front desk
Quick apply
11h
National Strategic Traffic Management Office Manager
Driver and Vehicle Standards Agency —Avonmouth
- £44,241 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
12d
Assistant Front Office Manager (Full Time)
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Supervising experience
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
2d
Deputy Practice Manager
Devonalds Solicitors —Ferndale
- £26,000 - £30,000 a year
- Full-time
- In-person
- Gym membership
Quick apply
Office Coordinator
Mazars —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Front desk
Office Administrator
Dalkia —Bristol
- Full-time
- Microsoft Office
- Administrative experience
- Office experience
Office Administrator
Lancer Scott —Bristol
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Administrative Supervisor - BMC
BrisDoc Healthcare Services —Bristol
- £14.41 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
2d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 hour ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

office manager jobs in roath, crf

Customer Service and Office Manager

School Office Manager

Marketing Office Manager - Maternity Cover

Office Administrator

Regional Studio Manager - Maternity Cover

Part Time Bookkeeper/Office Administrator

Business Services Co-ordinator (place based)

Receptionist & Office Manager

Office Administrator

Legal Team Support Manager

Office Manager

Front Office Supervisor

Assistant Front Office Manager

National Strategic Traffic Management Office Manager

Assistant Front Office Manager (Full Time)

Deputy Practice Manager

Office Coordinator

Office Administrator

Office Administrator

Administrative Supervisor - BMC

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