Customer support & client services Work, Jobs in Roker, Twr (with Salaries)

BPL - Relationship Support Executive
Barclays —Sunderland
- Microsoft Office
- Continuous improvement
- IT
4d
Outbound Customer Service Advisor
PDSA —Sunderland
- £24,528 - £25,264 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
13d
Part Time Sales Sales Support And Media Coordinator
Embleys Estate Agents —Whitley Bay
- £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Flexible schedule
Quick apply
13d
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
1d
Senior Customer Service Advisor
PDSA —Sunderland
- £25,446 - £26,209 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
12d
Client Coordinator
Schawk UK Limited —Gateshead
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
Quick apply
7d
Out of Hours Coordinator
DFP Services Ltd —Durham
- From £20,800 a year
- Administrative experience
- Analysis skills
- IT
- Free parking
Quick apply
8d
Office Administrative Assistant
Marshall Painting Contractors Limited —Gateshead
- £23,000 - £24,000 a year
- Full-time
- Customer service
- Microsoft Office
- Accounting
- Free parking
Quick apply
8d
Client Experience and Sales Specialist
Therapie Clinic —Newcastle upon Tyne
- £12.85 - £14.50 an hour
- Sales
- Customer service
- Analysis skills
- Paid training
- Annual leave
14d
Customer Services Specialist
Nuby UK —Birtley
- £23,000 - £25,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
Client Experience Host
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Hospitality
- Sales
- Organisational skills
- Employee assistance programme
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
5d
Sales Ledger Clerk
HLA SERVICES LTD —Boldon Colliery
- £14.58 an hour
- Part-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
- Life insurance
Quick apply
6d
Customer Service Advisor
Ringtons —Newcastle upon Tyne
- Temporary
- Bilingual
- Spanish
- Customer service
Quick apply
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
14d
Customer Service Executive
Ascendus Group Ltd —Newcastle upon Tyne
- £12.80 - £16.00 an hour
- Part-time
- Spanish
- Sales
- Customer service
Quick apply
Business Administrator
Dacon Fabrications Ltd —Gateshead
- £24,420 - £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
1h
Business Analyst
Winn Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- IT
- Health & wellbeing programme
- Flexible schedule
Quick apply
1d
Stocktaker
nGeneration —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Weekend availability
- Bar
- Microsoft Excel
- Customer service
Quick apply
Customer Success Lead
Cognassist —Hebburn
- Remote
- Sales
- Communication skills
- Life insurance
Quick apply

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BPL - Relationship Support Executive

Barclays -
Sunderland

Apply Now

Job details

Permanent
4 days ago

Qualifications

Microsoft Office
Continuous improvement
Customer relationship management
Relationship management
IT
Customer support
Financial services
Communication skills

Full job description

Date live: 12/06/2026

Business Area: BPL - Commercial

Area of Expertise: Relationship Management

Contract: Permanent

Reference Code: JR-0000112789

Join us as a Relationship Support Executive, where you’ll build and nurture strong relationships that drive retention and loyalty across a portfolio of corporate clients. You’ll bring a deep understanding of the payments industry, working closely with customers to ensure satisfaction with our services while proactively identifying opportunities for improvement. Collaborating with Relationship Managers and teams across the business, you’ll play a key role in delivering exceptional client outcomes and experiences, providing guidance, sharing best practices, and leading with a focus on problem solving and value creation.

Essential Skills / Basic Qualifications:

Proven track record of delivering service excellence within technical or operational environments.
Exceptional problem-solving skills with a passion for resolving complex customer challenges.
Excellent verbal and written communication, with the ability to present confidently and translate complex information into clear, simple messages for customers.
Demonstrated understanding of the payments industry and its key processes.
Proficient in Microsoft Office and related IT systems.

Desired Skills / Preferred Qualifications

Previous experience in payments or customer support roles, ideally within a financial services environment.
Good understanding of payments products, including both issuing and acquiring.
Experience in portfolio management, with the ability to prioritise and manage multiple client relationships effectively.

You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Sunderland or Northampton.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit Barclays.com.

Purpose of the role

To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function.

Accountabilities

Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients.
Preparation of sales proposals, presentations, and contracts for potential clients.
Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records.
Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers.
Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making.
Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer support & client services jobs in roker, twr

BPL - Relationship Support Executive

Outbound Customer Service Advisor

Part Time Sales Sales Support And Media Coordinator

Technical Admin Assistant

Senior Customer Service Advisor

Client Coordinator

Out of Hours Coordinator

Office Administrative Assistant

Client Experience and Sales Specialist

Customer Services Specialist

Client Experience Host

Customer Operations Manager - 12 months fixed term

Sales Ledger Clerk

Customer Service Advisor

Property Sales Consultant

Customer Service Executive

Business Administrator

Business Analyst

Stocktaker

Customer Success Lead

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