guest service agent Work, Jobs in romford (with Salaries)

Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
10d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
8d
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
13d
Estates Manager
Churchill Retirement PLC —Hornchurch
- £10,714 a year
- Customer service
- Computer literacy
- Microsoft Office
1d
Reservations Agent
HYATT REGENCY LONDON ALBERT EMBANKMENT 10 Albert Embankment, London, SE1 7SP, United Kingdom we u —London
- £27,000 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
13h
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
GUEST RELATIONS AGENT
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Guest Experience Manager 1 (40127)
Melia Hotels International —London
- Hotel
- Communication skills
- Employee discount
2d
Head of Boarding
CATS Global Schools —London
- £60,000 - £65,000 a year
- School
- Employee assistance programme
- Referral programme
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Reservations Agent
Lost Property St. Paul's - A Curio Collection by Hilton —London
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
10h
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
2d
Rooms Reservatons Agent
The Chancery Rosewood —London
- Full-time
- English
- Hotel
- Employee discount
- Life insurance
Quick apply
1d
Night Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Hospitality
- Hotel
- Front desk
9h
Workplace Operations - London
ElevenLabs —London
- Full-time
- Office experience
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
2d
Reservations Agent
Motel One —London
- Full-time
- English
- Hotel
- Hotel experience
Quick apply

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Guest Service Agent

Bertrand's Townhouse
London

Quick apply

Job details

Full-time
£13.85 an hour

Qualifications

Hospitality
Multilingual
Customer service
Guest services
Hotel experience

Full job description

Bertrand’s Townhouse is looking for a Guest Service Agent to join our team.

About us
Bertrand’s Townhouse, a refined boutique hotel with 43 stylish rooms in the heart of Bloomsbury. Inspired by the life and mind of Bertrand Russell, our hotel celebrates intellect, witty charm, and considered hospitality. We’re building a team that values sincerity over scripts, and care over procedures.

As a Guest Service Agent, you will be the welcoming and dependable presence at the heart of our guest experience, ensuring smooth operations and exceptional service from arrival to departure. You will embody the warmth, professionalism, and understated elegance that define Bloomsbury hospitality, anticipating needs, resolving concerns with confidence, and creating a seamless, memorable stay for every guest.

Why You’ll Love Working Here

Growth Opportunities: Be part of a prestigious pre-opening team with career advancement potential.

· Cultural Richness: Work in a hotel inspired by Bloomsbury’s intellectual and creative legacy.

· Supportive Team: Join a passionate and collaborative workplace.

· Distinctive Identity: Represent a brand known for thoughtful hospitality and timeless values.

What You’ll Be Doing

Assist with Daily Guest Services: Support the smooth running of front desk operations, from check-in to check-out, ensuring a welcoming and efficient experience for all guests.
Be a Helpful Point of Contact: Respond to guest inquiries, special requests, and concerns in a professional, friendly, and timely manner.
Provide Exceptional Service: Welcome guests on arrival, confirm booking details, issue room keys, and share information about hotel facilities and services.
Maintain Safety Awareness: Follow safety and security procedures, reporting any concerns promptly to the appropriate team members.
Work as Part of a Team: Coordinate with colleagues and other departments, such as housekeeping, maintenance, and food & beverage, to meet guest needs and ensure smooth daily operations.
Night Shift Training & Cover: Complete a mandatory two-week night shift training program and be available to cover occasional night shifts as required.

What You’ll Bring to the Team

Hospitality at Heart: A genuine passion for creating memorable guest experiences.
Service Experience: Previous customer service or front-of-house experience is an advantage, but a positive attitude and willingness to learn are most important.
Problem-Solving Mindset: Calm, composed, and ready to find solutions for guests.
Eye for Detail: You notice the small touches that make a big difference.
Great Communicator: Friendly, clear, and confident in interacting with guests and colleagues.
Tech-Savvy: Comfortable learning and using booking systems and digital tools.

We welcome applications from enthusiastic individuals looking to start or grow their career in hospitality, with full training and support provided.

We are only able to consider applicants who already have the right to work in the UK.

If you are interested, click apply. We look forward to hearing from you!

Job Type: Full-time

Pay: £13.85 per hour

Work Location: In person

Quick apply

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