Incident manager Work, Jobs in Rowlands Gill, Dur (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
24/7 Major Incident Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- In-person
6d
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Operations Manager
ABM —Cramlington
- Full-time
- Quality control
- Contracts
Senior SHE Manager
Greggs —Newcastle upon Tyne
- Up to £70,000 a year
- Full-time
- Continuous improvement
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Detention Custody Manager
Serco Group —Consett
- £34,398 - £37,128 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Free parking
- Employee assistance programme
5d
Deputy Manager
360 CAMHS —Gateshead
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Experience working with children
- Travel
- Employee assistance programme
Quick apply
Deputy Manager
Bleep 360 Group —Gateshead
- £33,000 - £35,000 a year
- Hybrid work
- Supervising experience
- Experience working with children
- Travel
- Employee assistance programme
Quick apply
Service Manager
360 CAMHS —Gateshead
- £38,000 - £40,000 a year
- Full-time
- Team management
- Travel
- Training & development
- Employee assistance programme
Quick apply
VacancyTitle: Maintenance Team Manager
Northumbrian Water/Essex & Suffolk Water —Bishop Auckland
- £53,805 - £63,300 a year
- Full-time
- Maintenance
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
4d
Site Supervisor
St Astier Limited —Seaham ED
- £38,750 - £50,000 a year
- Full-time
- Computer literacy
- Supervising experience
- Travel
Quick apply
Problem Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee assistance programme
6d
Service Manager
Bleep 360 Group —Gateshead
- £38,000 - £40,000 a year
- Team management
- Travel
- Training & development
- Employee assistance programme
Quick apply
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Continuous improvement
- Employee assistance programme
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
10d
Deputy Manager
Magnus Care Ltd —Wallsend
- £30,000 a year
- Full-time
- Supervising experience
- First Aid Certification
- Mentoring
Quick apply
6d
Senior Oracle ERP Service Delivery Manager
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
Quick apply
Deputy Manager
Riverside House Morpeth —Morpeth
- £13.75 - £15.00 an hour
- Part-time
- Team management
- In-person
- Training & development
Quick apply
12d
Service Manager
ID Support —North Shields
- £35,000 - £36,500 a year
- Full-time
- Management
- Team management
- In-person
- Flexitime
- Work from home
Quick apply
5d
IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
10d

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incident manager jobs near rowlands gill, dur

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Incident documentation
SQL querying
SQL
Continuous improvement
Ticket management systems
Technical support incident logging
Agile
Problem management
IT incident logging
Root cause analysis
Incident log maintenance
Help desk

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

incident manager jobs in rowlands gill, dur

Incident Manager

24/7 Major Incident Manager

Operations Manager

Operations Manager

Senior SHE Manager

Detention Custody Manager

Deputy Manager

Deputy Manager

Service Manager

VacancyTitle: Maintenance Team Manager

Site Supervisor

Problem Manager

Service Manager

CCTV Operator

IT Service Desk and Support Manager

Deputy Manager

Senior Oracle ERP Service Delivery Manager

Deputy Manager

Service Manager

IT Service Delivery Manager

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