Trading manager Work, Jobs in Seaham (with Salaries)

Customer Service Manager
RG Distributors Limited Trading as Ecatering —Seaham
- £40,000 - £45,000 a year
- Full-time
- CRM software
- ERP systems
- Data analysis skills
- Free parking
Quick apply
7h
Trading Manager - Doxford
Morrisons —Sunderland
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Ecommerce and Trading Manager
Cedarcrest Global Trading Limited —Newton Aycliffe
- £42,000 - £46,000 a year
- Full-time
- Social media management
- Merchandising
- In-person
- Free parking
- Employee discount
Quick apply
1d
Sales Assistant
Jollyes Pets —Seaham
- £8.43 - £12.71 an hour
- Part-time
- Customer service
Quick apply
1d
Trading Manager
Morrisons —Stockton-On-Tees
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Assistant Manager
Admiral Slots —Peterlee
- £28,875 a year
- 8 hour shift
- Management
- Customer service
- Cash handling
- Annual leave
Quick apply
Board Room Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- No degree
- Leadership
- Restaurant
Restaurant Manager, Stadium Of Light
Delaware North —Sunderland
- Weekend availability
- No degree
- Leadership
- Restaurant
Team Manager
END —Washington
- Full-time
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Hospitality Food and Beverage Opportunities, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- No degree
- Restaurant
- Time management
Key Account Manager
GFD Trading Limited —Thornaby on Tees
- £23,500 - £45,000 a year
- Full-time
- Salesforce
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
1d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- In-person
- Communication skills
Quick apply
Territory Sales Manager
Bestway Group —Sunderland
- Full-time
- Customer service
- Communication skills
Quick apply
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
9d
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Night Manager
ASDA —Bishop Auckland
- Weekend availability
- Customer service
- In-person
- Retail management
- Annual leave
- Employee assistance programme
8d
Paid Media Manager (Google, Meta & TikTok Ads) Ecommerce – Fashion
Styledup —Newcastle upon Tyne
- £26,000 - £50,000 a year
- Full-time
- Analysis skills
- Budgeting
- In-person
- Free parking
- Store discount
Quick apply
Sales Estimator
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Customer service
- Analysis skills
- Presentation skills
Quick apply
6d
Events & Bookings Manager
Mad Martini LTD —Newcastle upon Tyne
- From £14 an hour
- Part-time
- Hybrid work
- Business development
- Work from home
- Employee discount
Quick apply
12d

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trading manager jobs near seaham

Customer Service Manager

RG Distributors Limited Trading as Ecatering
Seaham

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
7 hours ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Stakeholder liaison
ERP systems
Data analysis skills
ERP software
Complaint handling
E-commerce
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
B2B
Management reporting
Customer interaction
Multidisciplinary collaboration
Leadership
Team motivation leadership
Supply chain customer service

Full job description

Job Overview

We are looking for an experienced and proactive Customer Service Manager to lead our customer service function and deliver an exceptional customer experience across our ecommerce and B2B channels.

As Customer Service Manager, you will oversee the day-to-day operations of the customer service team, ensuring customers receive outstanding support throughout their journey, from order placement through to delivery and after-sales care. You will play a key role in driving customer satisfaction, improving operational efficiency, and supporting the continued growth of the business.

Working closely with Sales, Operations, Warehouse, Logistics and Finance teams, you will identify opportunities for continuous improvement, implement best practices, and help shape a customer-centric culture across the organisation

Key Responsibilities

· Lead, motivate and develop the customer service team to deliver exceptional service standards.

· Manage customer enquiries, orders, complaints, and escalations across phone, email, and online channels.

· Monitor, analyse and report on key customer service KPIs, including response times, resolution rates and customer satisfaction metrics.

· Collaborate with warehouse, logistics and supply chain teams to ensure seamless order fulfilment and customer communication.

· Identify and implement process improvements that enhance efficiency and the overall customer experience.

· Support the optimisation and effective use of ERP and ecommerce platforms.

· Analyse customer feedback and trends, making recommendations to improve products, services and processes.

· Develop, document and maintain customer service procedures, policies and best practices.

· Ensure service level agreements and performance targets are consistently achieved.

· Work closely with the sales team in managing strategic accounts

To be successful in this role, you will be a confident people leader with a passion for customer service and a proven track record of improving customer experience within an ecommerce and/or B2B environment.

Required Skills

· Previous experience in a Customer Service Manager, Customer Success Manager, or similar leadership role.

· Experience working within an ecommerce and/or B2B environment.

· Good understanding of UK consumer legislation, including the Consumer Rights Act, Sale of Goods Act and Supply of Goods and Services Act.

· Strong people management and team leadership skills.

· Excellent communication and relationship-building abilities.

· Proven ability to resolve complex customer issues and manage escalations effectively.

· Strong analytical skills with the ability to interpret service data and identify trends.

· Experience using CRM systems and ecommerce platforms.

· Highly organised with excellent attention to detail.

· Ability to manage multiple priorities in a fast-paced environment.

Accountabilities

· Delivery of work to required standards of accuracy, quality and timescales

· Adherence to organisational policies and procedures

· Representing the business professionally in all customer and stakeholder interactions.

· Driving continuous improvement within the customer service function.

Behaviours

· Professional, reliable and customer focused.

· Positive and proactive approach to problem-solving.

· Strong team player who builds collaborative working relationships.

· Open to feedback and committed to continuous learning.

· Acts with integrity and professionalism at all times.

· Adaptable and comfortable working with new technologies and systems.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Customer Service Management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

trading manager jobs in seaham

Customer Service Manager

Trading Manager - Doxford

Ecommerce and Trading Manager

Sales Assistant

Trading Manager

Assistant Manager

Board Room Manager, Stadium Of Light

Restaurant Manager, Stadium Of Light

Team Manager

Hospitality Food and Beverage Opportunities, Stadium of Light

Key Account Manager

Account Manager

Territory Sales Manager

Assistant Manager, Kurt Geiger, Metro Gateshead

Customer Success Manager

Incident Manager

Night Manager

Paid Media Manager (Google, Meta & TikTok Ads) Ecommerce – Fashion

Sales Estimator

Events & Bookings Manager

I want to receive the latest job alerts for trading manager in seaham

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