Customer experience manager Work, Jobs in Seghill, Nbl (with Salaries)

Key Account Director
ISS Facility Services —Newcastle upon Tyne
- Contracts
Quick apply
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Barista - Store# 68054, Cramlington - Northumbria Way
Starbucks —Cramlington
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Refugee & Resettlement Officer
North Tyneside Council —North Tyneside
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
- Communication skills
14d
Assistant Property Manager
Crabtree & Crabtree —Alnwick
- £30,000 a year
- Part-time
- Hybrid work
- CRM software
- Analysis skills
- Data entry
- Employee discount
Quick apply
10d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Gateshead
- Full-time
- English
- Bachelor's degree
- Continuous improvement
Contract Manager
DFP Services Ltd —Durham
- Up to £42,000 a year
- Overtime
- Computer literacy
- Contracts
- Computer skills
- Free parking
Quick apply
8d
Business Operations & Client Manager
On Fabrications Ltd (OnFab) —Cramlington
- Up to £40,000 a year
- Full-time
- CRM software
- Inventory control
- Business development
- Free parking
Quick apply
13d
Sales & Logistics Administrator
Devine Chemicals Ltd —Consett
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Bedlington
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
21h
Operations Manager
Apex Roofing Specialists Ltd —Newcastle upon Tyne
- From £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Team management
Quick apply
9d
Assistant Property Manager
Taylored Lets —Wallsend
- £30,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
5d
Trampoline Park Centre Manager
Jump 360 Newcastle —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Weekend availability
- Management
- Team management
- In-person
Quick apply
3h
Maternity Cover Asset Manager - Student Accommodation
loc8me —Durham
- £28,000 a year
- Temporary
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fleet Manager
The Rudd Group —Newcastle upon Tyne
- Up to £35,000 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
9d
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
14d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Business development
- Contracts
- Annual leave
Project Manager
U.S. Bank National Association —Newcastle upon Tyne
- £49,045 - £57,700 a year
- Full-time
- PMP
- Continuous improvement
- Organisational skills

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Key Account Director

ISS Facility Services -
Newcastle upon Tyne

Quick apply

Job details

Permanent

Qualifications

Contract management
Fiscal management
Client engagement
Facilities management
Partnership building
Overseeing budgeting and forecasting
Relationship management
Contracts
Account management

Full job description

Key Account Director

Contract: Education

Location: Newcastle, NE4 7SA

Hours of work: 40

Contract Type: Permanent

We are seeking a Key Account Director to lead the successful delivery of complex, high-value facilities management contracts across a diverse multi-site portfolio.

Based in Newcastle, with oversight of sites in Carlisle, Lewisham, Suffolk and Kidderminster, you will be responsible for ensuring operational excellence, client satisfaction and sustainable commercial growth across contracts with a combined value of up to £50 million.

Job Description

Reporting to the Key Account Portfolio Director or Managing Director, the Key Account Director will play a pivotal role in optimising contract performance, identifying opportunities for innovation and continuous improvement, and strengthening long-term client partnerships.

Adopting a people-first approach, you will work closely with clients, colleagues and suppliers to deliver measurable outcomes, enhance service delivery and support the long-term success and retention of key accounts.

Key Responsibilities

Manage large, complex facilities management contracts across one or multiple sites, with a combined contract value of up to £50m.
Ensure contract deliverables, KPIs, and SLAs are consistently met or exceeded.
Lead the delivery of facilities services, including cleaning, maintenance, and security, in line with contractual and legal obligations.
Build and maintain strategic client relationships, aligning service delivery with client objectives and business goals.
Take financial responsibility for accounts, including budget control, forecasting, cost management, and P&L performance.
Lead, develop, and empower large, diverse operational teams, including managers, supervisors, and frontline employees.
Identify and implement opportunities for innovation, efficiency, service development, and commercial growth.
Ensure compliance with health and safety requirements, promoting a safety-first culture across all operations.

Professional and Personal Competencies/Qualifications

Strong technical facilities management background, including experience managing hard FM services and a good understanding of M&E operations.
Working knowledge of soft FM services and integrated facilities management environments.
Proven experience leading complex, high-value contracts within facilities management or a related service industry.
Strong commercial acumen with the ability to operate strategically in fast-paced and evolving environments.
Demonstrable experience leading large, diverse teams and developing operational leaders.
Strong understanding of Health & Safety legislation, contractual obligations, SLAs and KPIs.
Experience building and maintaining strategic relationships with senior client stakeholders.
Strong financial management capability, including P&L ownership, budgeting, forecasting and margin improvement.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in seghill, nbl

Key Account Director

Customer Experience Manager

Operations Manager

Barista - Store# 68054, Cramlington - Northumbria Way

Refugee & Resettlement Officer

Assistant Property Manager

Area Manager, Customer Fulfillment

Contract Manager

Business Operations & Client Manager

Sales & Logistics Administrator

Regional Customer Relationship Manager

Operations Manager

Assistant Property Manager

Venue Presentation Manager - Sunderland

Trampoline Park Centre Manager

Maternity Cover Asset Manager - Student Accommodation

Fleet Manager

Accommodation Services Manager

Operations Manager

Project Manager

I want to receive the latest job alerts for customer experience manager in seghill, nbl

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