Head of customer service Work, Jobs in Selby North, Nyk (with Salaries)

Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Selby
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
10d
Team Leader- Credit Control- Bond International
Bond International —Pocklington
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Management
- Customer service
Quick apply
11d
Credit & Collections Officer
Bond International —Pocklington
- Up to £28,200 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
11d
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Telesales Account Manager
Bond International —Pocklington
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
Sales Ledger Cash Clerk- Part Time (24 Hours per week)
Bond International —Pocklington
- £16,499 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
Administrative & Franchise Support Assistant
Ambience Venue Styling UK —Selby
- £12.75 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
8d
Head of Ecommerce
North Yorkshire Council —Wakefield
- £76,999 a year
- Hybrid work
Depot Assistant
Kelling Group Limited. —Leeds
- £28,250 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
Operations Manager (Education Contract Catering)
Relish School Food Ltd —Doncaster
- £45,000 - £48,000 a year
- Full-time
- Cooking
- Team management
- Travel
- Annual leave
- Work from home
Quick apply
1d
Senior Land and Partnerships Manager
Keepmoat Homes —Doncaster
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Drainage Operations Supervisor
CDC Draincare —Leeds
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Profit sharing
Quick apply
11d
Assistant Manager
The York Roast Co —York
- Up to £31,590 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
Quick apply
11d
Group Accountant
Batchelors Motor Group —York
- £50,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Mentoring
- Employee discount
- Referral programme
Quick apply
Customer Assistant
University of York —University of York
- £13.52 an hour
- Part-time
- University
- Communication skills
- Annual leave
5d
Loler Controller
Kelling Group Limited. —Normanton
- From £28,250 a year
- Full-time
- Organisational skills
- Communication skills
- Life insurance
- Referral programme
Quick apply
Head of Finance
York and Scarborough Teaching Hospitals NHS Foundation Trust —York
- £66,582 - £77,368 a year
- Full-time
- IT
- Leadership
- Employee assistance programme
- Employee discount
1d
Group Employee Relations Adviser
DFS —Doncaster
- £29,000 a year
- Hybrid work
- Computer literacy
- Human resources
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Street Scene Operations Manager (CDC)
Doncaster City Council —Doncaster
- £48,227 - £52,414 a year
- Full-time
- Employee discount
5d
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount

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Tribunal, Dispute Resolution and Complaints Lead

North Yorkshire Council -
Selby

Apply Now

Job details

Permanent | Full-time
£51,356 - £55,539 a year
10 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Communication skills
Negotiation

Full job description

Salary: £51,356 to £55,539 per annum

Grade: N
Contract: Permanent

Hours: Full time (37 hours)

Location: Selby, North Yorkshire with the ability to travel across the county as required

Are you an experienced SEND professional with exceptional knowledge of SEND legislation, tribunal processes and dispute resolution?

Do you thrive in complex environments where you can make a meaningful difference for children, young people and families?

We are seeking a Tribunal, Dispute Resolution and Complaints Lead to play a pivotal role within our SEND Assessment Service (0–25), leading on SEND tribunals, complaints, dispute resolution and other associated legal processes. This is an exciting opportunity to influence practice across the local authority and help deliver positive outcomes for children and young people with Special Educational Needs and Disabilities (SEND).

The role

You will take direct responsibility for the management of SEND cases that are subject to SEND Tribunal appeals, complaints and dispute resolution processes. You will work closely with families, schools, legal representatives, health and social care partners, and senior local authority colleagues to secure effective and lawful outcomes. This will involve supporting locality team managers and caseworkers through robust supervision arrangements and taking lead responsibility to ensure a coordinated response is provided to families and children.

Key Responsibilities

Lead and manage SEND tribunal appeals, complaints and dispute resolution activity on behalf of the local authority.

Represent the local authority at SEND Tribunal hearings and other formal proceedings, ensuring compliance with any resulting orders.

Prepare, coordinate and submit high-quality evidence and case documentation to support tribunal hearings.

Provide expert advice and guidance to EHC Casework Managers and Officers, on all aspects of SENDIST processes and practice.

Work proactively with families and partners to resolve disputes at the earliest opportunity and reduce the need for formal appeals.

Support quality assurance processes and the robustness of SEND decision-making, including SEN Panels.

Deliver training and workforce development to schools, colleges, governors and professionals across education, health and social care.

Monitor complaint and tribunal trends, identify areas for improvement and contribute to strategic SEND developments

Develop high quality CPD opportunities for the wider service in liaison with the Lead for SEND

Ensure accurate records are maintained and appeals activity is fully coordinated across the service

We are looking for someone who has:

Extensive knowledge of SEND legislation, statutory guidance and current policy developments.

Knowledge of children's continuing healthcare and NHS policy.

Significant experience working within a SEND legislative framework.

Experience managing complex cases involving legal, professional and ethical considerations.

Experience of managing financial and reputational risk.

The ability to work effectively with senior leaders, legal representatives and multi-agency partners.

Strong negotiation, facilitation and conflict resolution skills.

Excellent written and verbal communication skills, including the ability to present complex information clearly and confidently.

The ability to work independently, prioritise effectively and meet demanding statutory timescales.

A commitment to inclusion, equality and outstanding customer service

Why Join us?

Generous Annual Leave: 28 days of holiday (pro-rata), increasing to 34 days after 5 years’ service – plus public holidays.

Pension Scheme:

for your future with our generous Local Government Pension Scheme.
Fitness Discounts: Discounted Gym memberships at various gyms across the county.
Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high-street and online retailers.
And more: Additional wellbeing support, employee assistance, and development opportunities.

Ready to make a difference?

Join us and help shape positive futures for children and young people with SEND across our communities.

If you would like more information about this role, please contact Chris Reynolds, Head of SEND and Resources, via email at [email protected]

We look forward to exploring your interest and receiving your application.

Key dates:

Closing Date: 26th July 2026

Interview Date: 4th or 5th August 2026

Key documents:

Job Description

Total Rewards Brochure

Enhanced Level DBS Disclosure is required for appointment to this post.

It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults or children at risk.

We are committed to the inclusion, safeguarding, and promoting the welfare of children and adults at risk.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.

Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application

Tribunal, Dispute Resolution and Complaints Lead

Salary: £51,356 - £55,539

Posted: 08/07/2026

Closing date: 26/07/2026

Closing time: 23:59

Apply Now

Refine Your Search

head of customer service jobs in selby north, nyk

Tribunal, Dispute Resolution and Complaints Lead

Team Leader- Credit Control- Bond International

Credit & Collections Officer

Area Care Manager

Telesales Account Manager

Sales Ledger Cash Clerk- Part Time (24 Hours per week)

Administrative & Franchise Support Assistant

Head of Ecommerce

Depot Assistant

Operations Manager (Education Contract Catering)

Senior Land and Partnerships Manager

Drainage Operations Supervisor

Assistant Manager

Group Accountant

Customer Assistant

Loler Controller

Head of Finance

Group Employee Relations Adviser

Street Scene Operations Manager (CDC)

Desk Based Account Manager

I want to receive the latest job alerts for head of customer service in selby north, nyk

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