Customer support & client services Work, Jobs in Shepshed, Lec (with Salaries)

Customer Support Representative
Vectare Limited —Loughborough
- £25,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
Service Coordinator
Sunfish Services Limited —Derby
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
7d
Sales & Customer Engagement Advisor (B2B)
Vortex Training —Ashby-De-La-Zouch
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
2d
Receptionist/Administrator
Edward Hands & Lewis —Melton Mowbray
- £23,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
10d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Sales Assistant | Customer Service Advisor | Immediate Start
The Limitless Organisation —Leicester
- £500 - £900 a week
- Full-time
- Sales
- Customer service
- No experience needed
Quick apply
Customer Service Representative
Holcim —Coalville
- Customer service
- Employee discount
Office Administrator/Customer Service
Powerpac Limited —Coalville
- £25,355 - £26,378 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
6d
Client Services Advisor
Soane Britain —Belgrave
- Full-time
- Administrative experience
- Communication skills
5d
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Services administrator
Vision Publications —Nether Whitacre
- From £13 an hour
- Temporary
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
8d
Care Assistant
Help At Home Limited —Loughborough
- £12.90 an hour
- Full-time
- No experience needed
- Paid training
- Annual leave
Housing Officer (Night shift)
SD Commercial UK Ltd —Nottingham
- £12.75 - £13.50 an hour
- Weekend availability
- Customer service
- Administrative experience
- Data entry
Quick apply
3d
Office Administrator
Barlow Blinds Ltd —Leicester
- £12.71 an hour
- Full-time
- Customer service
- English
- Administrative experience
Quick apply
Client Support Executive - Training
IOSH —Leicester
- £23,510 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Business Support Administrator
Nottinghamshire County Council —Nottingham
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Work from home
12d
Wedding Event Manager
Whistle Barns Wedding Venue —Heanor
- £17 an hour
- Part-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
1d
Production Operative
Campbell Scientific, Inc. —Shepshed
- £12.72 - £13.00 an hour
- Full-time
- Microsoft Office
- Organisational skills
- Mechanical knowledge
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
SF-Partner Hiredonline —Swannington
- £30,000 - £33,000 a year
- Customer service
- Communication skills
5d

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Customer Support Representative

Vectare Limited -
Loughborough

Quick apply

Job details

Full-time
£25,000 - £26,000 a year

Benefits

Annual leave
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Communication skills
A Level

Full job description

Vectare is looking for a proactive, empathetic, and customer-focused individual to join our Customer Services Team based at our Loughborough Head Office. As a key member of the team, you’ll play a vital role in delivering an outstanding experience to parents and schools who rely on our school bus services.

This is a fast-paced, varied role that combines reactive and proactive communication, ensuring every customer receives timely, accurate, and friendly support via phone and email. You’ll be a central point of contact during live service hours, helping to manage real-time operational updates, resolve issues efficiently, and keep parents informed and reassured.

You’ll work closely with a collaborative and supportive team, managed by our Operations Lead, and contribute directly to the smooth running of our nationwide school transport network. Typical shifts are 07:00 – 15:00 and 11:00 – 19:00, providing cover during key school travel times.

Key responsibilities

Serve as the primary point of contact for parents and guardians utilising our school transportation services, offering professional support via phone and email.
Deliver real-time operational support during live school bus operations, ensuring clear and timely communication between parents, drivers, and schools.
Monitor service performance, respond to delays or disruptions, and keep customers proactively updated. Accurately record customer interactions, queries, and resolutions within Vectare’s internal systems.
Collaborate with colleagues across the Operations and Technology teams to resolve complex or recurring issues.
Identify opportunities to improve processes and enhance the overall customer experience.
Uphold Vectare’s high standards of professionalism, empathy, and attention to detail in every interaction.

Requirements

Experience & Skills

Previous experience in a customer service, operations, or transport support role is preferred.
Excellent written and verbal communication skills, with a confident, friendly, and professional manner.
Comfortable using technology, with the ability to learn new systems quickly.
Calm and organised under pressure, able to manage multiple priorities in a live operational environment.
A strong team player with solid problem-solving skills and a proactive, solutions-oriented approach.

Personal Attributes

Reliable, punctual, and flexible to work early and late shifts.
Empathetic and customer-centric, with a genuine desire to help others.
Trustworthy and able to handle confidential information with discretion.
Positive, adaptable, and eager to contribute to a growing, innovative company.

All qualified applicants will be considered for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

About Vectare

Vectare is an award-winning transport consultancy and technology company, providing creative solutions to enhance the transport provision of educational establishments, corporate clients, and the public sector.

We’re a young company, founded in 2016, which means we’re innovative, agile, and a fun place to work. Our small team works to the highest standards, and we expect everyone to focus on delivering high-quality service and attention to detail. You’ll work closely with our Senior Management Team, and you’ll have much more access to and insight from these senior leaders than you would get in a larger business.

At Vectare, we strongly believe in valuing our staff, both as individuals and for the contributions they can make to all levels of the business. This means that we’ll treat you with respect, and we’ll expect you to extend that same respect to everybody you work with, at all levels of the business.

Feedback is an essential part of our culture, and as such, we need you to feel confident about sharing your opinions with senior management. This is crucial for our business growth.

We work closely with over 200+ independent schools around the United Kingdom, and we are seeking growth in both the domestic and International Markets.

Key information

Contract: Permanent
Hours: School term time: alternating between early (07:00–15:00) and late (11:00–19:00), non-term time: 09:00-17:00
Benefits: 25 days annual leave plus bank holidays, company pension scheme
Location: Loughborough Head Office - on-site
Start date: ASAP

Pay: £25,000.00-£26,000.00 per year

Benefits:

Company events

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in shepshed, lec

Customer Support Representative

Service Coordinator

Sales & Customer Engagement Advisor (B2B)

Receptionist/Administrator

Business Client Service Specialist

Senior Customer Success Manager

Sales Assistant | Customer Service Advisor | Immediate Start

Customer Service Representative

Office Administrator/Customer Service

Client Services Advisor

Customer Relationship Manager

Customer Services administrator

Care Assistant

Housing Officer (Night shift)

Office Administrator

Client Support Executive - Training

Business Support Administrator

Wedding Event Manager

Production Operative

Customer Service Advisor

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