Business support Work, Jobs in Silsoe, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
Events Assistant
MICE Concierge —Bedford
- £27,000 a year
- Weekend availability
- Hybrid work
- Travel
- Organisational skills
- In-person
Quick apply
9h
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
Operations & Administration Coordinator
Joel Cleaning services —Hitchin
- £15 an hour
- Part-time
- Travel
- Human resources
- Recruiting
- Free parking
Quick apply
5d
Customer Service Co-ordinator (Administrator)
DS Smith —Blunham
- Full-time
- Microsoft Word
- Computer literacy
- Organisational skills
- Employee assistance programme
- Employee discount
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
IT Administrator
Form IT Solutions —Luton
- £25,420 - £26,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
9d
Commercial Administrator (3 days per week)
Croudace Homes —Letchworth
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Internal Sales Administrator
Wernick Hire —Bedford
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
[Belmont and Knott Ltd.] International Trading Assistant
Belmont and Knott Ltd. —Stevenage
- From £32,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Receptionist / Clinic Administrator
divine hearing ltd —Woburn Sands
- £12.71 - £13.50 an hour
- Part-time
- Microsoft Office
- Organisational skills
- Front desk
- Free parking
- Sick pay
Quick apply
4d
Operations Schedule Planning Officer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Personal Assistant
Copart —Bedford
- Full-time
- Microsoft Outlook
- Research
- Driving
- Employee discount
- Life insurance
Quick apply
Executive Operations & Office Manager
United Wheels Inc. —Ampthill
- Full-time
- Serving
- Computer literacy
- English
Quick apply
3d
Sales Admin
Silsoe prestige motors ltd —Bedford
- £24,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Computer literacy
- Free parking
Quick apply
Packaging Compliance Officer
Mexgrocer Limited —Luton
- £15 an hour
- Part-time
- Research
- Maths
- Data entry
- Free parking
- Employee discount
Quick apply
12d
Administrator & Data Entry Assistant
T Nevill & Co Ltd —Stevenage
- £13.50 an hour
- Part-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Flexible schedule
Quick apply
5d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

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Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Refine Your Search

business support jobs in silsoe, bdf

1st Line Service Desk Analyst (Days)

Trainee European Import Operator

Account Co-Ordinator

Events Assistant

Customer Service & Sales Coordinator

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

Operations & Administration Coordinator

Customer Service Co-ordinator (Administrator)

Contact Centre Operations Manager

IT Administrator

Commercial Administrator (3 days per week)

Internal Sales Administrator

[Belmont and Knott Ltd.] International Trading Assistant

Receptionist / Clinic Administrator

Operations Schedule Planning Officer

Personal Assistant

Executive Operations & Office Manager

Sales Admin

Packaging Compliance Officer

Administrator & Data Entry Assistant

I want to receive the latest job alerts for business support in silsoe, bdf

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