Job Overview
Date posted: June 2026
Pay: £ 16.34 per hour
Job description:
Job Title: Supported Living Manager – Deaf Services
Reports to: Practice Lead Deaf services
Location: Services in Ivybridge and South Devon
Contract: 40 hours per week (including evenings, weekends and bank holidays).
Sleep-in- Additional £80.19 per night
What we offer:
- Company pension scheme
- Full induction and training will be provided.
- Free DBS
- Ongoing professional and personal development
- Career progression
- Access to discounts with a variety of retailers via Sage
- Membership to an Employee Assistance Programme
- Life insurance
- Death in Service Benefit
- Dedicated support from your manager and our 24/7 "On Call" help Line
- Casual dress
- Referral programme
About us:
Pioneering Independence is a leading provider of supported living services for individuals with diverse abilities. We are committed to empowering individuals to live fulfilling lives in their own homes while receiving the support they need.
Job Role:
The Service Manager for Deaf Services is responsible for ensuring the effective daily running of specialist support for Deaf individuals, promoting independence and inclusion through high-quality, person-centred care.
This role requires strong leadership, Deaf awareness, and a commitment to accessible communication. The post holder will work closely with the People that we support staff teams, and external partners to provide a service that respects Deaf culture, values, and communication needs (including British Sign Language – BSL).
The Service Manager will collaborate with colleagues to ensure consistent management cover across services and will participate in the on-call rota (including evenings, weekends, and bank holidays). Travel between services across South Devon/Ivybridge is required.
Main Responsibilities:
Operational Management:
- Oversee the daily operations of Deaf services, ensuring high-quality and culturally appropriate service delivery.
- Ensure compliance with CQC regulations and local authority contractual requirements in registered services.
- Maintain accurate and up-to-date documentation and records in line with company and regulatory standards.
- Ensure staff read, sign, and adhere to all policies, procedures, and guidelines.
- Lead the implementation of safeguarding policies and report concerns in accordance with procedures.
Frontline Working
- Work alongside staff in frontline roles as required by the rota, modelling best practice and ensuring high standards of support and communication.
- Represent management while working frontline, reinforcing policies, procedures, and organisational values in practice.
- Support and guide staff during shifts, providing coaching and constructive feedback in real time.
- Maintain visibility within services by working directly with Deaf individuals and ensuring person-centred support is consistently delivered.
- Use frontline working to identify areas for improvement, gather feedback, and strengthen service quality.
Staff Leadership and Development
- Line manage and support staff teams through supervision, mentoring, and appraisal processes.
- Promote Deaf awareness and ensure staff receive training in communication methods (e.g. BSL, visual strategies
- Identify and address staff training needs, ensuring mandatory training is completed.
- Conduct regular team meetings, record minutes, and follow up on action points.
- Support recruitment, induction, and probationary reviews of new staff.
- Promote a positive, inclusive, and accountable workplace culture.
- Foster a positive, inclusive, and accountable workplace culture that values Deaf identity.
On-Call Duties
- Participate in the on-call rota as per company policy.
- Provide support and guidance to staff outside standard working hours.
- Respond promptly to emergencies, incidents, and service-related queries.
- Ensure compliance with escalation and on-call procedures.
- Ensure Deaf individuals receive personalised support that respects language and cultural identity.
Person-Centred Support and Compliance
- Ensure individuals receive personalised support that promotes independence.
- Work collaboratively with Multi-Disciplinary Teams (MDTs) and external agencies.
- Support service reviews, assessments, and audits to drive continuous improvement.
- Ensure adherence to medication policies, financial controls, and health & safety requirements.
Finance and Resource Management
- Complete rota planning to ensure safe staffing levels across services, Work proactively to prevent rota gaps, ensuring consistent staff cover across all shifts. Communicate rota information clearly and in advance to all staff
- Monitor and manage staff annual leave requests, sickness absence, and rota compliance.
- Ensure fair, legally compliant rota allocation that balances staff availability, training, and the people that we support needs.
- Oversee the recording management of the People we support finances.
Knowledge, Skills & Experience:
Essential Requirements
- Strong knowledge of safeguarding, health & safety, and compliance standards.
- Ability to manage and develop staff through leadership, supervision, and performance management.
- Excellent communication and interpersonal skills, including liaising with families, professionals, and external agencies.
- Commitment to Deaf awareness and willingness to learn/improve BSL skills
- Flexibility to participate in the on-call rota.
- Ability to travel between all Deaf services
- Competence in using IT systems for record-keeping, reporting, and communication.
Desirable Requirements
- Level 5 Diploma in Leadership and Management for Adult Care (or willingness to work towards it).
- Experience supporting Deaf people or individuals with additional needs such as learning disabilities, autism, or complex needs.
- Knowledge of Positive Behaviour Support (PBS) principles.
- Experience managing services in a CQC-regulated environment.
Work Location: In person
Pay: £16.34 per hour
Benefits:
- Casual dress
- Company pension
Work Location: In person
