Customer care coordinator Work, Jobs in Southampton (with Salaries)

Service Coordinator
Combilift —Southampton
- Full-time
- Analysis skills
- In-person
- Employee assistance programme
Quick apply
17h
Vehicle Presentation Coordinator
Richmond Motor Group —Southampton
- £30,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Urban Outfitters Display Coordinator - Southampton, UK
Urban Outfitters —Southampton
- Full-time
- Carpentry
- Bar
- Mentoring
- Annual leave
- Employee assistance programme
Customer Support Coordinator
Infinity Energy Services Ltd —Southampton
- £25,000 - £30,000 a year
- Full-time
- Computer literacy
- Engineering
- Computer skills
- Annual leave
Quick apply
Drainage Office Co-Ordinator
Drain Division Ltd —St. Leonards and St. Ives West
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Flexible schedule
Quick apply
1d
Survey Sales Co-Ordinator & Administrator
Trinity Rose Chartered Surveyors —Chandlers Ford
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Databases
- Organisational skills
Quick apply
Customer Service Coordinator
Passenger Clothing —New Milton
- Full-time
- Hybrid work
- English
- Employee discount
Client Services Coordinator
Complete Coherence Limited —Romsey
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Outlook
- Communication skills
Quick apply
Orthodontic Treatment Co-ordinator/Receptionist
Contour Orthodontists —Petersfield
- From £29,406 a year
- Full-time
- Sales
- Typing
- In-person
Quick apply
4d
Project Coordinator – Construction & Customer Services
The Home Building & Surveying Company —Bournemouth
- £26,000 - £30,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
4d
Customer Experience Coordinator
Lionel Hitchen —Andover
- Microsoft Word
- Microsoft Outlook
- ERP systems
7d
Customer Relationship Coordinator - Southampton
Davies Turner —Hamble-le-Rice
- £25,000 a year
- Full-time
- English
- Business development
- Office experience
- Employee assistance programme
7d
Park Services Coordinator
Away Resorts —Fordingbridge
- £12.71 an hour
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Air Conditioning Coordinator/ Administrator
Infinity Energy Services Ltd —Southampton
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Annual leave
Quick apply
9h
Customer Experience Coordinator
Verplas Ltd —Verwood
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer & Marketing Coordinator (Country Park, Camping & Glamping site)
Reset.Escapes Ltd —Wimborne
- £700 - £2,000 a month
- Temporary
- Hybrid work
- Front desk
- Guest services
- Communication skills
- Free parking
- Work from home
Quick apply
7d
Maintenance Coordinator
Avon Tyrrell —New Forest
- £26,812 a year
- Weekend availability
- Plumbing
- Free parking
- Sick pay
Sales Support Co-ordinator
Campions —New Milton
- £24,000 a year
- Full-time
- Microsoft Word
- Communication skills
- Employee assistance programme
Quick apply
Sales Co-ordinator
Powernaturally —Wimborne
- £28,000 - £31,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
5d
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme

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customer care coordinator jobs near southampton

Service Coordinator

Combilift -
Southampton

Quick apply

Job details

Permanent | Full-time
17 hours ago

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Logistics
Analysis skills
Transportation management systems
Customer support
Customer interaction

Full job description

Position: Service Coordinator

Location: Toolbar Way, Southampton

Our UK Corporate Account Contract Support Team is looking for a professional, team orientated, highly motivated individual to join our Southern office, working in a fast-paced dynamic environment to support our expanding business. This role will work as part of the Corporate Accounts Team to support and grow the Corporate Account Fleet Management Function.

The duties of the role will include but are not limited to the following;

Responsibilities & Duties

To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered.
To receive and handle customer service and breakdown calls to a high professional standard
To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor
To liaise with engineer/contractors with regards to parts required and to order said parts where necessary
To provide written and verbal customer updates for prolonged repairs and outstanding jobs
To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant
To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s
To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors.
To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers.
To ensure all fleet management & equipment records are kept up to date via the Service Geeni system
To support Combilift Corporate Account management team where required with fleet management data and other administration tasks as appropriate.
To ensure all customer feedback is documented
To visit the Combilift factory/HQ as required.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Management Team such as working outside of normal working hours (please note that this list is not exhaustive)

Working Hours:

08:00 -17:00 Monday to Friday 1 hour lunch

Salary:

Highly competitive compensation package in line with experience and skill set. Contributary UK pension scheme.

Benefits:

30 days holiday including Bank Holidays

Employee Assistance Programme (EAP) Support

Contributary UK pension scheme.

Person Specification:

We are looking for effective management of communication between the customer, suppliers and internal colleagues to ensure the fleet is kept well maintained and repaired within set KPI’s. A wide mix of learning will be provided in the workplace, experience desirable but not essential.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised.

Competencies Required:

Time Management
Problem solving
Flexibility
Accountability
Adaptability
Initiative
Customer focused
Decision making
Innovation
Team working

Please submit your CV and answer the following three questions. A generic cover letter is not required.

Question 1 – Process improvement

In no more than 200 words, describe something you personally improved in a previous workplace. What was the original problem, what did you do and what changed as a result?

Question 2 – Prioritisation

You begin work and discover that:

An engineer cannot attend a customer’s morning appointment.
A supplier needs an urgent decision within 30 minutes.
A customer is chasing an overdue quotation.

What would you do first, and how would you manage the three issues? Maximum 200 words.

Question 3 – Your motivation

Why does working in a small, growing business appeal to you, and what responsibility would you like to be trusted with after 12 months? Maximum 150 words.

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in southampton

Service Coordinator

Vehicle Presentation Coordinator

Urban Outfitters Display Coordinator - Southampton, UK

Customer Support Coordinator

Drainage Office Co-Ordinator

Survey Sales Co-Ordinator & Administrator

Customer Service Coordinator

Client Services Coordinator

Orthodontic Treatment Co-ordinator/Receptionist

Project Coordinator – Construction & Customer Services

Customer Experience Coordinator

Customer Relationship Coordinator - Southampton

Park Services Coordinator

Air Conditioning Coordinator/ Administrator

Customer Experience Coordinator

Customer & Marketing Coordinator (Country Park, Camping & Glamping site)

Maintenance Coordinator

Sales Support Co-ordinator

Sales Co-ordinator

Project Coordinator

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