Sourcing manager Work, Jobs in Sowerby Bridge, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Fabric Sourcing Manager (Manchester, UK)
Vogue Sourcing —Manchester
- Travel
- Communication skills
- Negotiation
- Flexible schedule
Regional Sourcing Manager (UK Market) Manchester
Fractory —Manchester
- Full-time
- Hybrid work
- In-person
11d
Senior Talent Acquistion Partner
StepChange —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
Quick apply
13d
Contracts Manager
Innercity Roofing (Yorkshire) Ltd —Garforth
- £46,000 - £55,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
External Sales Representative
Westin Drives ltd —Huddersfield
- £30,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Life insurance
Quick apply
11d
Sales Manager - Industrial Power Market
Bryden Precision Engineering —Clitheroe
- From £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
Quick apply
Buyer
Equans —Didsbury
- Microsoft Excel
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
International Procurement Manager
EqualEdge Solutions LTD —Manchester
- £26.73 - £27.00 an hour
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
3h
Commercial Procurement Assistant - Energy & Natural Resource
Turner & Townsend —Manchester
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
9d
Job Coach - Future Pathways (Reduced Year)
Leeds City College —Leeds
- £23,902 - £26,855 a year
- Hybrid work
- Hospitality
- Customer service
- Education
- Annual leave
Partner Manager - Remote
Jitterbit —Manchester
- Full-time
- Remote
- Management
- Sales
- Salesforce
Quick apply
Area Manager, FC Operations
Amazon UK Services Ltd. —Wakefield
- Full-time
- Management
- Data analysis skills
- English
8d
Senior Commercial Manager
ASSYSTEM —Bolton
- Full-time
- Hybrid work
- Contracts
- Leadership
- Annual leave
- Referral programme
Quick apply
Partnerships Manager
National Westminster Bank PLC —Manchester
- £38,123 - £53,820 a year
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Financial services
- Annual leave
Senior Sourcing Specialist (Technology & Services)
System C —Leeds
- Full-time
- Negotiation
Business Development Manager
Capital on Tap —Manchester
- £30,000 - £40,000 a year
- Sales
Accounts Executive
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Coaches (Middleton, Breakthrough & Pre-Academy Sessions)
Leeds United Football Club —Leeds
- Organisational skills
- Communication skills
7d
Manager, Instock Management, Amazon EU fresh and Perishable Grocery Instock
Amazon EU SARL (UK Branch) —Manchester
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
16h

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

sourcing manager jobs in sowerby bridge, wyk

Customer Resolution Team Leader

Fabric Sourcing Manager (Manchester, UK)

Regional Sourcing Manager (UK Market) Manchester

Senior Talent Acquistion Partner

Contracts Manager

External Sales Representative

Sales Manager - Industrial Power Market

Buyer

International Procurement Manager

Commercial Procurement Assistant - Energy & Natural Resource

Job Coach - Future Pathways (Reduced Year)

Partner Manager - Remote

Area Manager, FC Operations

Senior Commercial Manager

Partnerships Manager

Senior Sourcing Specialist (Technology & Services)

Business Development Manager

Accounts Executive

Coaches (Middleton, Breakthrough & Pre-Academy Sessions)

Manager, Instock Management, Amazon EU fresh and Perishable Grocery Instock

I want to receive the latest job alerts for sourcing manager in sowerby bridge, wyk

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