Customer support & client services occupations Work, Jobs in Staverton, Wil (with Salaries)

Customer Case Handler
Wessex Water —Trowbridge
- Communication skills
- Time management
5d
Information Officer
Wiltshire Council —Trowbridge
- £29,064 - £31,022 a year
- Temporary
- Hybrid work
- IT
- Communication skills
7d
Customer Service Adviser
Wessex Water —Bath
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Customer Experience Lead
MillerKnoll —Melksham
- Overtime
- Bachelor's degree
- Continuous improvement
- Team management
10d
After Sales Support Coordinator
MillerKnoll —Melksham
- Full-time
- Organisational skills
- Communication skills
Telesales Representative
Pilgrim's Europe —Westbury
- Full-time
- Microsoft Word
- Data entry
- Communication skills
- Free parking
- Employee discount
Quick apply
Client Services Administrator
eXPD8 —Bristol
- Hybrid work
- Computer literacy
- Life insurance
- Referral programme
Customer Service Representative
Holcim —Frome
- Communication skills
- Employee discount
11d
Customer Service Advisor – Courier & Logistics
Priority Express Couriers Ltd —Bristol
- £28,730 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Employee discount
Quick apply
Onboarding Coordinator
Tracey Moloney Family Law —Chippenham
- £26,000 - £30,000 a year
- Full-time
- In-person
- Free parking
Quick apply
1d
Junior Customer Service Advisor
Home Leisure Direct Ltd —Thornbury
- £26,600 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Officer
BRC Jobs —Bristol
- £30,015 a year
- Full-time
- CRM software
- Communication skills
Quick apply
11d
Driver Helpline Advisor
Novuna —Trowbridge
- £27,000 a year
- Full-time
- Hybrid work
- Communication skills
7h
Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Salesforce
- Communication skills
- Time management
- Annual leave
Quick apply
Client Services Account Handler
eXPD8 —Bristol
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Data analysis skills
- Life insurance
- Referral programme
6d
National Account Coordinator
Yate Supplies —Bristol
- £25,250.16 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Customer Success Specialist
Furniturebox UK —Warminster
- £26,000 - £27,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Computer literacy
- Work from home
- Employee assistance programme
Quick apply
Customer Services Representative
Fidelity International —Kingswood
- £25,700 a year
- Full-time
- Phone etiquette
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Capita —Upavon
- £25,155 a month
- Full-time
- Recruiting
- Free parking

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customer support & client services occupations jobs near staverton, wil

Customer Case Handler

Wessex Water -
Trowbridge

Apply Now

Job details

5 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Complaint handling
Customer interaction
Root cause analysis
Communication skills
Time management

Full job description

Do you thrive when resolving issues and delivering exceptional customer service? Do you enjoy providing end-to-end support to customers? Are you looking for a role where you can use your skills to support our valued customers? Are you prepared to go above and beyond for customers in need? If so, our Customer Case Handler position is the role for you.
What you'll do
As a Customer Case Handler, you will take ownership of customer cases from start to finish, ensuring timely and effective resolution. Acting as the primary point of contact, you will promptly investigate complaints, identify root causes, and implement corrective actions wherever possible. You will maintain accurate case histories and work collaboratively with operational and planning teams to develop customer-centred solutions that meet technical requirements, regulatory obligations, and operational feasibility.
You will be able to communicate clearly and promptly with customers, keeping them informed throughout the process and managing expectations effectively.
Supporting vulnerable customers is an essential aspect of the role. You will proactively identify indicators of vulnerability and adapt communication and service delivery to meet individual needs.
This includes offering additional support, providing clear and accessible information, and coordinating with specialist teams or external agencies where necessary. Sensitivity and empathy will be maintained throughout all interactions to reduce stress and provide reassurance during challenging situations.
What you'll need
You will have a positive and enthusiastic manner and be motivated and driven to provide excellent customer service. You will be able to multi-task and prioritise your workload effectively using your communication, organisation and time management skills.
In addition, you will be confident using different IT systems and have strong negotiation and influencing skills, while also supporting and striving for process improvement and a culture of innovation.
You will bring strong experience in customer service or case management, ideally with exposure to complex or escalated issues. You will have a solid understanding of complaint resolution techniques, escalation protocols, and regulatory compliance requirements. A person-centred approach is key, with proven ability to identify and support vulnerable customers. High attention to detail, adaptability, and a commitment to delivering exceptional customer experiences will set you apart.
What you'll receive
A combined pension contribution of up to 20%.
Career progression and professional development opportunities.
25 days' holiday rising to 28 with length of service.
The opportunity to sell up to five days of holiday every year.
The opportunity to buy up to ten days of holiday each year (subject to conditions).
A healthcare package that allows you to claim back healthcare costs.
Life assurance of up to eight times your salary.
The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
Cashback and discounts from more than 3,000 retailers.
One paid volunteering day each year.
Enhanced family leave and pay arrangements.
Access to an interactive health and wellbeing platform.
Support from trained mental health first aiders.
A £1,000 referral fee if you recommend someone who is successfully recruited by us.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
YTL Developments - a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.

Apply Now

Refine Your Search

customer support & client services occupations jobs in staverton, wil

Customer Case Handler

Information Officer

Customer Service Adviser

Snr Customer Care & Resolutions Specialist

Customer Experience Lead

After Sales Support Coordinator

Telesales Representative

Client Services Administrator

Customer Service Representative

Customer Service Advisor – Courier & Logistics

Onboarding Coordinator

Junior Customer Service Advisor

Customer Service Officer

Driver Helpline Advisor

Customer Experience Agent

Client Services Account Handler

National Account Coordinator

Customer Success Specialist

Customer Services Representative

Customer Service Advisor

I want to receive the latest job alerts for customer support & client services occupations in staverton, wil

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