Technician, customer service Work, Jobs in Stoke On Trent, Eng (with Salaries)

Customer Service & Repairs Coordinator
OpenFix Ltd —Newcastle-under-Lyme
- £26,500 - £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
6d
Office Administrations Support
Law Truck Centre Ltd —Stoke-on-Trent
- £28,000 - £34,000 a year
- Weekend availability
- Sales
- Customer service
- Microsoft Office
Quick apply
12d
Help Desk Support
Trio Solutions Group Ltd —Stoke-on-Trent
- £29,000 - £30,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Organisational skills
Quick apply
Real Estate Admin Assistant
Brown & Brown Europe —Newcastle-under-Lyme
- Full-time
- Administrative experience
- Organisational skills
- IT
Quick apply
Customer Delivery Coordinator
Staffs Fitness Ltd —Stoke-on-Trent
- £26,437 a year
- Full-time
- Customer service
- Project management
- Organisational skills
- Free parking
- Gym membership
Quick apply
3d
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
IT Technician – CRM Specialist
elix sourcing solutions —Stoke-on-Trent
- £35,000 - £40,000 a year
- Monday to Friday
- CRM software
- Salesforce
- IT
Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Test Technician
HUBER+SUHNER Phoenix Dynamics Limited —Newcastle
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
Sales Team Member
Kirklands (Staffordshire) Limited —Stoke-on-Trent
- From £13.50 an hour
- Part-time
- Heavy lifting
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
Business Administration Apprentice
Ann McCabe Solicitors —Newcastle-under-Lyme
- From £16,640 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
5d
Technician, Customer Service
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Presentation skills
Night Shift Supervisor
AO World —Stoke-on-Trent
- £17.37 an hour
- Night shift
- Management
- Microsoft Office
- Human resources
- Employee discount
Customer Service Advisor
HR Executive Limited —Newcastle-under-Lyme
- From £26,436 a year
- Full-time
- Customer service
- English
- Data entry
Quick apply
Production Operative / Cable Harness Technician
HUBER+SUHNER Phoenix Dynamics Limited —Newcastle
- £12.73 - £13.34 an hour
- Full-time
- Assembly
- Programmable logic controllers
- Electrical experience
- Free parking
- Health & wellbeing programme
Quick apply
Administrator
Lantern Fire and Security Ltd —Kidsgrove
- £25,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
8d
Sales Order Processor : Dropship (12 month FTC)
RKW —Stoke-on-Trent
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Estate Planning and Financial Services Administrator, 8.30am-4.30pm (8-4pm on Fridays)
Dunham McCarthy Ltd —Stafford
- From £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
13d
Production Operative / Cable Harness Technician (Temp)
HUBER+SUHNER Phoenix Dynamics Limited —Newcastle
- £12.73 - £13.34 an hour
- Temporary
- Assembly
- Programmable logic controllers
- Electrical experience
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Administrator
WS Transportation —Knutsford
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d

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Customer Service & Repairs Coordinator

OpenFix Ltd -
Newcastle-under-Lyme

Quick apply

Job details

Permanent | Full-time
£26,500 - £30,000 a year
6 days ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
GCSE
Microsoft Office
Organisational skills
IT
Care plans
Time management

Full job description

Job Title: Customer Service & Repairs Coordinator

Location: Newcastle-under-Lyme, ST5 7RG (Landmark Business Centre)

Salary: £26,500 - £30,000 salary per annum

Job Type: Full-time, Permanent

About OpenFix:

At OpenFix, we are a fast-growing, independent business. We protect what matters most by providing high-quality home repair service plans that keep our customers' heating, plumbing, and home systems running smoothly.

We have an established customer base and are looking for sharp, organised people to manage repairs and deliver professional customer service. We believe in open communication, quick problem-solving, and building a motivated team of people who take pride in their work and appreciate a supportive, fast-paced environment.

Is This the Right Fit For You?

Before you apply, we want to be completely transparent about the environment. We value consistency and clear standards, so this role is perfect for you if:

You thrive in an office environment: We are a fully office-based team. We value real-time collaboration, face-to-face support, and the energy of working together daily.
You value consistency: You understand that sticking to established processes ensures we treat every customer fairly. You can hold your ground and have professional conversations because you know that staying in line with our terms and conditions protects our entire community.
You are a natural problem solver: If an engineer isn't immediately available, you won't just wait for the system to update. You’ll be proactive picking up the phone to source, negotiate with, and secure new contractors to cover the emergency.
You are comfortable with our rota: You are happy working a rotating shift pattern (operating hours 8:00 AM to 6:00 PM, 40 hours per week) and committing to one mandatory Saturday shift per calendar month. Because our customers need us year-round, we also cover standard Bank Holidays on a rota—if you work a Bank Holiday, that day remains in your holiday pot to book off at another time instead.

Salary & Holiday:

Competitive Salary: An annual salary of £26,500 to £30,000 per annum (dependent on experience).
Holiday Entitlement: 28 days total annual holiday entitlement.
Location: We are fully office-based at the Landmark Business Centre in Newcastle-under-Lyme, Stoke-on-Trent.
Plus: Workplace pension scheme and comprehensive training to get you up to speed.

The Role: What You’ll Actually Be Doing

This is a fast-paced role where you act as the crucial link between our service plan holders and our network of engineers.

Own the Lifecycle of Repairs: You aren't just logging calls. You are managing the entire process—from the initial customer request, to evaluating agreement terms, sourcing an engineer, and confirming the job is completed.
Evaluate & Deliver Decisions: Review inbound repair requests against our service agreements. You'll make clear decisions based on the customer's terms and deliver those decisions over the phone with empathy, clarity, and professionalism.
Command & Control the Job: When a job is accepted, you’ll dispatch it to our engineer network. If no one is available locally, you will take the initiative to source, call, and onboard new qualified engineers so no customer is left stranded.
Manage to Completion: Track the job all the way through, holding firm, professional conversations with engineers to ensure they turn up, do the job right, and charge fairly.
Support Business Growth: As part of a close-knit team, you will assist with new customer sign-ups, negotiate cancellation requests, and improve overall customer retention, using your relationship-building skills to keep our community's protection active.
Master the Details: Ensure data protection (GDPR) and company confidentiality processes are strictly followed at all times.

The Perfect Candidate Ticks These Boxes:

We care about character, focus, and attitude. You’re perfect for this if:

You're a People Person: You naturally connect with people, build rapport instantly, and genuinely love talking on the phone.
You Care About the Details: You take pride in accuracy, you notice the little things, and you can strictly follow core operational processes.
You’re Tech-Fluent: We use modern CRM platforms, billing software, and custom internal tech. To pass our training and thrive here, you need to be someone who picks up new software easily and can navigate between multiple web apps quickly and accurately under pressure.
You're Committed to Growth: You want a stable, rewarding role where you can become a true expert in what you do, challenge yourself daily, and grow your skills alongside an expanding business.

HOW TO APPLY (PLEASE READ CAREFULLY)

We take great care in building our team and select candidates based on alignment with our values, character, and problem-solving skills. Our process follows a deliberate path:

1. Stage 1: Initial Interest

Hit the Apply button on Indeed to submit your CV.

2. Stage 2: The OpenFix Candidate Assessment

You will receive an invitation containing a unique link to our official candidate questionnaire. This is an essential step designed to let you showcase your practical logic, software fluency, and communication style.

3. Stage 3: Performance Scoring and Analysis

Completed assessments are processed through our evaluation system, where answers are scored against our core benchmarks for quality, detail, and problem-solving.

4. Stage 4: On-Site Interview

Candidates whose responses meet our operational benchmarks will progress directly to a face-to-face interview at our offices to meet the team.

Please Note: We place a high value on thoroughness. Completing the assessment is the required gateway to be considered for a role, ensuring that we invest our time with candidates who are genuinely invested in joining OpenFix.

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

Company pension
On-site parking

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technician, customer service jobs in stoke on trent, eng

Customer Service & Repairs Coordinator

Office Administrations Support

Help Desk Support

Real Estate Admin Assistant

Customer Delivery Coordinator

Service Co-ordinator - Helpdesk - 12 month FTC

IT Technician – CRM Specialist

Customer Services Manager

Test Technician

Sales Team Member

Business Administration Apprentice

Technician, Customer Service

Night Shift Supervisor

Customer Service Advisor

Production Operative / Cable Harness Technician

Administrator

Sales Order Processor : Dropship (12 month FTC)

Estate Planning and Financial Services Administrator, 8.30am-4.30pm (8-4pm on Fridays)

Production Operative / Cable Harness Technician (Temp)

Customer Service Administrator

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