Team leader Work, Jobs in Stourbridge, Wmd (with Salaries)

Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Team Leader
Gallagher —Brierley Hill
- Up to £45,000 a year
- Full-time
- Financial services
- Leadership
- Communication skills
Quick apply
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
Retail Team Leader – Merry Hill Shopping Centre, Brierley Hill
Donut Script Ltd —Brierley Hill
- £33,000 a year
- Weekend availability
- Supervising experience
- Team management
- In-person
Quick apply
6d
Lead Generation Specialist
Corporate Commerical Surveyors —Bromsgrove
- From £25,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
Quick apply
Continuous Improvement Lead
Culligan UK limited —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Team Leader
Cranstoun —Sandwell
- £31,360 - £37,900 a year
- Call to connect
- Microsoft Office
- Organisational skills
- Computer skills
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
12d
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
1d
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
11d
Grounds Maintenance Team Leader anf General Operatives
Envirocare Maintenance Solutions —Birmingham
- £27,976 - £31,200 a year
- Full-time
- Maintenance
- Supervising experience
- Driving
Quick apply
Team Leader Grade 2
Hap Care Homes —Halesowen
- £13.10 an hour
- Full-time
- Supervising experience
- Driving
- IT
- Paid training
- Sick pay
Quick apply
1d
Accounts Receivable Team Leader
Nacro —Birmingham
- £34,421 - £35,454 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Supervising experience
13d
Education Recruitment Team Manager
Operam Education Group —Stourbridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Housekeeping Team Leader
Wyndale Living —Birmingham
- £13.00 - £13.50 an hour
- Weekend availability
- Travel
- Organisational skills
- IT
Quick apply
5d
Theraputic Intervention Lead
Trident Alternative Provision —Acocks Green
- From £30,000 a year
- Full-time
- Master's degree
- Supervising experience
- IT
Quick apply
12d
Drainage CCTV Team Leader
OnSite Central Ltd —Worcester
- Up to £38,844 a year
- Overtime
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
Food and Beverage Team Leader
Village Hotels - Walsall - M&E —Walsall
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
19h
Production Team Leader
Epson —Telford
- £29,884 - £34,964 a year
- Full-time
- English
- Communication skills
- Time management
- Free parking
- Employee discount
Quick apply

I want to receive the latest job alerts for team leader in stourbridge, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Modern Workplace - Digital Experience Lead

NTT Ltd -
Birmingham

Apply Now

Job details

Qualifications

ITIL
Scripting
UX
ServiceNow
Problem management
Communication skills
PowerShell
Intune

Full job description

The team youll be working with:
As part of this Digital Employee Experience (DEX) role, you will be involved in governing, managing and continually improving DEX services across NTT DATA Managed Services accounts. The role will have a primary focus on Nexthink, using experience data, telemetry and automation to improve employee experience, operational outcomes and account value. You will have a natural aptitude for building strong relationships with clients, account stakeholders and operational teams. Given the nature of our Managed Service clients and sectors you may be required to obtain security clearance.

What youll be doing:
Work with the Senior Specialist owner for DEX in the UK, Solution Leads, Service Delivery Managers and account teams to shape and govern DEX adoption across Managed Services accounts

Act as an account-facing Modern Workplace - Digital Experience Lead, translating client objectives, experience data and service issues into clear account roadmaps

Own and maintain account-level DEX plans, maturity assessments, improvement backlogs, benefit tracking and reporting packs

Support the governance of Nexthink across accounts, including platform usage, data quality, dashboards, remote actions, investigations, campaigns, alerts and value reporting

Coordinate operational teams to ensure DEX insights are triaged, prioritised and converted into service improvement activity

Drive consistency in DEX operating models, processes, standards, documentation and handover across accounts

Facilitate regular DEX reviews with account teams, identifying trends, risks, adoption blockers and opportunities for automation or proactive remediation

Support onboarding of new accounts into the DEX service model, ensuring prerequisites, ownership, governance cadence and reporting expectations are understood

Work with EUC, Service Desk, Major Incident, Problem, Automation and Service Management teams to embed DEX insight into BAU operations

Contribute to pre-issue/post-issue reviews using Nexthink telemetry and wider service data to recommend practical remediation plans

Utilise excellent communication skills to interface with clients, internal teams and senior stakeholders, explaining DEX findings in business language

Stay up to date with Nexthink capabilities, DEX practices, Microsoft Modern Workplace trends and automation opportunities to ensure the service remains relevant and valuable

Other responsibilities will include:
Provide Managed Services accounts with practical, industry-leading advice and governance to help them make the most of DEX tooling and operating models

Help build, maintain and review account roadmaps, improvement plans and DEX maturity assessments

Act as the day-to-day coordination point between account leadership, operational teams and the UK DEX specialist owner

Produce high quality governance documentation, dashboards, reporting summaries and service improvement packs

Support the smooth onboarding, transition and handover of DEX capability into operational teams

Track actions, risks, dependencies and value outcomes from DEX reviews, ensuring activity does not stall after recommendations are made

Explain and promote the value of DEX and Nexthink to internal and external stakeholders, linking technical insight to user experience and service outcomes

What experience youll bring:
Extensive experience across End User Compute, Modern Workplace, Service Management or Digital Employee Experience, ideally within a Managed Services environment

Demonstrable understanding of DEX principles and how experience analytics can be used to improve operational performance and user outcomes

Practical experience with Nexthink or comparable DEX platforms, including dashboards, investigations, campaigns, remote actions, alerts and experience scoring

Ability to manage multiple account roadmaps and service improvement plans without losing control of actions, owners, risks and deadlines

Strong governance, stakeholder management and communication skills, including the ability to engage technical resources, service leads and client stakeholders

Experience working with operational teams to turn data-led findings into repeatable processes, automation opportunities and measurable outcomes

Ability to facilitate service reviews, workshops and working groups with confidence and clear follow-through

Excellent documentation skills are mandatory

Highly committed, motivated and self-starting - must be able to create structure, drive momentum and escalate blockers rather than waiting for a steer from above

Ability to work with a diverse group of technically experienced resources across multiple accounts

Desirable:
Prior experience of working in a multi-client or multi-vendor Managed Services environment is highly desirable

Experience helping to define or operate DEX governance models, service catalogues, reporting frameworks and adoption plans

Good understanding of Microsoft Intune, Windows, Microsoft 365, endpoint performance, device health, application experience and collaboration experience

Competent with scripting and automation concepts such as PowerShell, Nexthink Remote Actions and Power Automate

Familiarity with ITIL, ServiceNow, Problem Management, Continual Service Improvement and operational reporting

Relevant Nexthink, Microsoft 365, ITIL or service management certifications

Who we are:
At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R Make this the place where you belong, learn, and build your network. Make this the place whereyougrow.

what well offer you:
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

Back to search
Email to a friend

Apply now

Apply Now

Refine Your Search

team leader jobs in stourbridge, wmd

Modern Workplace - Digital Experience Lead

Operational Support Team Leader

Team Leader

Admin Team Leader - Maternity Cover

Retail Team Leader – Merry Hill Shopping Centre, Brierley Hill

Lead Generation Specialist

Continuous Improvement Lead

Team Leader

Contact Centre Team Manager

Team Leader - supported accommodation

Helpdesk Team Leader

Grounds Maintenance Team Leader anf General Operatives

Team Leader Grade 2

Accounts Receivable Team Leader

Education Recruitment Team Manager

Housekeeping Team Leader

Theraputic Intervention Lead

Drainage CCTV Team Leader

Food and Beverage Team Leader

Production Team Leader

I want to receive the latest job alerts for team leader in stourbridge, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected