client director Work, Jobs in tipton, wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Deputy Director of Education
City of Wolverhampton Council —Wolverhampton
- £99,138 - £109,287 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
14d
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Black Country Head of Major Projects
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
Talent Acquisition Specialist
Doocey Group —Tipton
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Training Academy Partnership Director
Eco Power Energy —Coleshill
- £49,012.03 - £122,087.60 a year
- Overtime
- English
- Electrical experience
- Plumbing
Quick apply
2d
Black Country Head of Strategic Transport
City of Wolverhampton Council —Wolverhampton
- £73,604 - £78,051 a year
- Full-time
- Hybrid work
Director of Business Management
Prodomos Business Solutions Ltd. —Birmingham
- £116,000 - £146,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
Quick apply
3d
Insolvency Case Administrator
Brumjobs —Walsall
- £25,000 - £40,000 a year
- Communication skills
4d
Project Director
Omexom UK —Birmingham
- PMP
- Project management
- Bachelor's degree
13d
Associate Technical Director - Transport Planner
Arcadis —Birmingham
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
3d
Associate Director - Planner
Savills —Birmingham
Executive Assistant
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- IT
- Communication skills
7d
Associate Director- Infrastructure Town Planning
Arup —Birmingham
- Leadership
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Senior Client Success Manager
Online Education Services —Birmingham
- £60,000 - £68,000 a year
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Interim Programme Manager
Sutton Croft —Worcester
- £42,000 a year
- Part-time
- Hybrid work
- Project management
- Travel
- Leadership
- Work from home
Quick apply
3d
Associate Director - Healthcare Advisory
KPMG —Birmingham
- Part-time
- Project management

I want to receive the latest job alerts for client director in tipton, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client director jobs in tipton, wmd

Customer Relationship Manager

Deputy Director of Education

Travel Consultant

Black Country Head of Major Projects

Talent Acquisition Specialist

Training Academy Partnership Director

Black Country Head of Strategic Transport

Director of Business Management

Insolvency Case Administrator

Project Director

Associate Technical Director - Transport Planner

Director, Operations

Associate Director - Planner

Executive Assistant

Associate Director- Infrastructure Town Planning

Insurance Client Director - Corporate Risk, Birmingham

Service Director

Senior Client Success Manager

Interim Programme Manager

Associate Director - Healthcare Advisory

I want to receive the latest job alerts for client director in tipton, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected