Builder Work, Jobs in Wales (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
14d
On-Call Firefighter
South Wales Fire and Rescue Service —Wales
- Monday to Friday
Plasterer/General Builder
Ullyses LTD. —Newport
- From £15.50 an hour
- Full-time
- Maintenance
- In-person
- Hand tools
Quick apply
14d
Bricklayer/General Builder
Davies, Roberts and Bowen builders —Montgomery
- £14 - £18 an hour
- Full-time
- Organisational skills
- In-person
- Hand tools
- Sick pay
Quick apply
9d
Yard Worker
Preserved Timber Products Limited —Builth Wells
- £12.71 - £13.50 an hour
- Weekend availability
- Heavy lifting
- Forklift
- Warehouse experience
- Employee discount
Quick apply
9d
Yard Operative
Thorncliffe Building Supplies Ltd —Wrexham
- £12.71 an hour
- Full-time
- In-person
Quick apply
Weekend - Yard Worker
Boys & Boden Ltd —Llandrindod Wells
- Temporary
- Customer service
- Warehouse experience
- In-person
- Store discount
- Employee discount
Quick apply
Service Operations Engineer - Telecoms
Ogi —Pembrokeshire
- From £32,252.40 a year
- Full-time
- Schematics
- In-person
- Hand tools
- Bereavement leave
- Sick pay
Quick apply
2d
Head of Operations - Cardiff Airport
Swissport International AG —Cardiff
- Full-time
- Management
- English
Inventory Planner
Huws Gray Group —Llangefni
- ERP systems
- Analysis skills
- Communication skills
- Employee discount
Construction Labourer
D T Builders —New Quay
- £12.71 - £13.00 an hour
- Full-time
- Power tools
- Construction
- In-person
Quick apply
13d
General Builder/Labourer
Pursey and Ball Ltd. —Swansea
- Overtime
- Driving
- Power tools
- Hand tools
Quick apply
7d
Student Recruitment Manager
UWC Atlantic College —Llantwit Major
- Up to £42,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
General Multi Skilled Builder
Consilio Construction & Architecture Ltd —Riverside ED
- From £18 an hour
- Full-time
- Maintenance
- Driving
- Construction
Quick apply
17h
Trades Assistant - Builders Merchants - Weekends
Boys & Boden Ltd —Welshpool
- Part-time
- Bilingual
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
9d
Yard Foreperson
Hughes Forrest Builders Merchants —Blackwood
- £27,600 a year
- Full-time
- Heavy lifting
- Basic maths
- Forklift
- Free parking
- Annual leave
Quick apply
18h
General Labourer
Anglesey Solar and Electrical Ltd —Llangefni
- From £12.71 an hour
- Full-time
- Hybrid work
- Maintenance
- Construction
Quick apply
TG Concrete, Batcher
TG Group —Porthmadog
- Overtime
- Communication skills
CRM Product Manager
The Royal Mint —Llantrisant
- £43,500 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Free parking
- Annual leave
9h
Store Assistant
Toolstation —Llangefni
- £12.87 an hour
- Part-time
- Employee discount
2d

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Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent
14 days ago

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

builder jobs in wales

Operations Director - North

On-Call Firefighter

Plasterer/General Builder

Bricklayer/General Builder

Yard Worker

Yard Operative

Weekend - Yard Worker

Service Operations Engineer - Telecoms

Head of Operations - Cardiff Airport

Inventory Planner

Construction Labourer

General Builder/Labourer

Student Recruitment Manager

General Multi Skilled Builder

Trades Assistant - Builders Merchants - Weekends

Yard Foreperson

General Labourer

TG Concrete, Batcher

CRM Product Manager

Store Assistant

I want to receive the latest job alerts for builder in wales

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