Customer service administrator Work, Jobs in Wales (with Salaries)

Customer Service Administrator
CanDo Laundry Services —Port Talbot
- £28,000 a year
- Full-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
6d
Customer Service & Administrative Assistant
Ruby Granite Ltd —Colwyn Bay
- £14.50 an hour
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
4d
Customer Service Administrator
Proserve Logistics Limited —Wrexham
- £13.60 - £14.50 an hour
- 8 hour shift
- Data entry
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
11h
Customer Service/Sales Administrator
Locit Ltd —Deeside
- £27,000 - £28,000 a year
- Full-time
- Writing skills
- Microsoft Office
- Data entry
- Free parking
Quick apply
7d
Office Administrator
Gibson Specialist Technical Services Limited —Bridgend
- £26,000 - £27,040 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Contracts
Quick apply
7d
Medical Receptionist
Serco Plc —Wales
- Full-time
- Computer literacy
- Administrative experience
- Front desk
- Free parking
Office Administrator/Receptionist
O'Briens Metals —Briton Ferry
- £25,420.00 - £40,372.75 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Free parking
Quick apply
Medical Clinic Receptionist
The Private Clinic Swansea —Swansea
- £12.71 - £13.50 an hour
- Part-time
- Organisational skills
- Front desk
- Cleaning
Quick apply
13h
On-Site Customer Service & Finance Administrator
Abrasive Technology Inc —Conwy
- £26,000 - £29,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
Quick apply
11d
Call Centre Receptionist
Specsavers —Newtown
- £8.20 - £12.91 an hour
- Part-time
- Microsoft Outlook
- Data entry
- Organisational skills
- Employee discount
- Flexible schedule
Medical Receptionist/Administration
Abercynon Medical Centre —Mountain Ash
- £12.71 an hour
- Part-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Customer Care Administrator
118118 Money —Cardiff
- Up to £24,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- English
- Health & wellbeing programme
- Annual leave
Quick apply
GP Receptionist/Administrator
Cardiff Bay Surgery —Cardiff
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Administrative experience
- Data entry
- Annual leave
Quick apply
16h
HR & Accounts Administrator
St David's Leisure Ltd —Red Wharf Bay
- £26,500 - £32,000 a year
- Hospitality
- Microsoft Office
- Databases
- Employee discount
Quick apply
Administrative Support Officer
A E & A T Lewis —Holyhead
- £25,350 - £29,250 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Depot Administrator
Fast Forward Distribution Ltd —Llangennech
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Accounting
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
Receptionist/Administrator (Temporary Cover)
Copa Chiropractic limited —Newport
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- No experience needed
Quick apply
4d
Clerical Officer/Receptionist
Betsi Cadwaladr University Health Board —Denbigh
- £26,300 a year
- Full-time
- Hospital
- Front desk
14d
Maintenance Administrator - MDESS
Serco Plc —Wales
- Full-time
- Customer service
- Organisational skills
- Communication skills
Test Centre Administrator
Pitman Training —Cardiff
- £12.71 - £13.00 an hour
- Part-time
- Customer service
- Computer literacy
- Bachelor's degree
Quick apply

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Customer Service Administrator

CanDo Laundry Services -
Port Talbot

Quick apply

Job details

Permanent | Full-time
£28,000 a year
6 days ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Upselling
Administrative support experience
Internal department liaison
Email software
Complaint handling
Data entry
B2B
Customer interaction
Communication skills
Office experience

Full job description

CanDo Laundry Services is looking for a Customer Service Administrator to join our office-based team in Port Talbot.

This is a full-time, permanent role working Monday to Friday, 8:30am–5:00pm, with a salary of £28,000.00 per annum depending on experience.

You will be one of the first points of contact for our customers, handling telephone and email enquiries, resolving queries, processing orders, maintaining accurate records, and working closely with our operations, transport, and account management teams.

We are looking for someone with previous customer service, call-handling, office administration, or client-facing experience. You will need to be organised, confident on the phone, accurate with data entry, and able to stay calm and professional in a busy office environment.

This is an office-based role in Port Talbot. Remote work is not available.

CanDo Laundry Services is an equal opportunities employer.

Job Description

Job Title: Customer Service Administrator

Department: Sales & Service

Reports to: Head of Commercial

Location: Baglan, relocating to Unit 4, Kenfig Industrial Estate in Summer to Fall 2026

This is an office-based role. Remote work is not available.

Employment Type: Full-time, Permanent

Hours: Monday to Friday, 8:30am–5:00pm

Rate of Pay: £28,000.00 per annum

Role Purpose

The Customer Service Administrator is responsible for providing professional, accurate, and efficient support to customers across Wales and England.

As one of the first points of contact for our clients, this role plays an important part in maintaining strong customer relationships, responding to enquiries, resolving issues, processing orders, and keeping accurate records.

The role requires a confident communicator who can work well in a busy office environment, handle a high volume of customer contact, and support the wider commercial, operations, transport, and account management teams.

Key Responsibilities

Customer Service and Communication

Respond promptly and professionally to customer enquiries by telephone and email.
Handle a high volume of inbound customer communications.
Provide clear, friendly, and accurate information to customers.
Resolve customer queries efficiently wherever possible.
Escalate complex issues, complaints, or service concerns to the appropriate person.
Maintain a calm, patient, and professional approach during busy or challenging periods.

Administration and Record Keeping

Accurately record customer interactions and updates.
Maintain up-to-date records within the Company’s CRM and other systems.
Process customer orders accurately and efficiently.
Support general office administration as required.
Ensure customer information is handled appropriately and in line with Company procedures.

Customer Support and Problem Solving

Troubleshoot customer issues and follow them through to resolution.
Liaise with internal teams to obtain updates and provide accurate responses to customers.
Identify recurring customer issues and raise them with the relevant manager.
Analyse customer feedback and suggest improvements to service delivery.

Commercial Support

Identify appropriate upselling and cross-selling opportunities during customer interactions.
Support customer retention through professional service and timely communication.
Work collaboratively with operations, transport, and account management teams to support customer requirements.

Teamwork and Internal Communication

Build positive working relationships with colleagues across departments.
Communicate clearly with internal teams to help resolve customer queries.
Support the wider office team during busy periods.
Follow instructions from managers and supervisors.

Person Specification

Essential

Previous experience in a customer service, call-handling, office administration, or client-facing role.
Excellent verbal and written communication skills.
Confident telephone manner.
Strong attention to detail.
Accurate data entry skills.
Confident using IT systems, CRM systems, Microsoft Office, and email.
Able to manage multiple tasks and priorities.
Calm, professional, and patient when dealing with customers.
Organised, proactive, and reliable.
Able to work full-time in an office-based role in Port Talbot.

Desirable

Experience in commercial laundry, logistics, facilities management, B2B services, or a similar service-based environment.
Knowledge of upselling, cross-selling, or customer retention.
Experience working with multi-site or multi-region operations.
Experience handling complaints or service issues.
Experience processing orders or supporting account management teams.

Skills and Behaviours

Professional and friendly communication style.
Strong customer focus.
Good problem-solving skills.
High level of accuracy.
Organised and able to work at pace.
Resilient under pressure.
Positive and proactive attitude.
Team player.
Reliable and punctual.
Able to handle confidential and customer information appropriately.

Key Working Relationships

Customers and client contacts
Customer Services Supervisor
Head of Commercial
Account management team
Operations teams
Transport team
Finance and administration teams where required

Performance Measures

Performance in this role will be assessed against:

Quality and professionalism of customer communication.
Accuracy of records, orders, and data entry.
Response times to customer enquiries.
Ability to resolve queries and escalate appropriately.
Customer feedback and service standards.
Teamwork and internal communication.
Attendance, punctuality, and reliability.
Compliance with Company procedures.

General Duties

Carry out reasonable duties as requested by management.
Support the smooth running of the customer service and office function.
Attend training, meetings, and briefings as required.
Maintain good standards of conduct and communication.
Follow Company policies and procedures at all times.
Support improvements to customer service and internal processes.

Company Expectations

All employees are expected to:

Work safely and follow all Company procedures.
Treat colleagues, customers, managers, and visitors with respect.
Attend work reliably and on time.
Communicate professionally and appropriately.
Take responsibility for the quality of their work.
Maintain confidentiality and handle information correctly.
Support the Company’s commitment to quality, teamwork, accountability, and continuous improvement.

Pay: £28,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Is your desired salary £28,000.00 per annum?
Our office will be relocating to our new facility at Unit 4, Kenfig Industrial Estate, Port Talbot SA13 2PE. Will you be willing to work at our current office at Baglan Energy Park, Central Ave, Port Talbot SA12 7AX and move to working in the new facility when we move?
Do you have previous experience in a customer service, office administration, call-handling, or client-facing role?
Are you confident handling customer enquiries by both telephone and email?
Do you have experience using Microsoft Office, email, CRM systems, or similar workplace systems?
Are you comfortable working in a busy office environment where you may need to manage several customer queries or tasks at the same time?
Are you confident recording information accurately and maintaining customer records?
Are you able to work full-time, Monday to Friday, 8:30am–5:00pm?
Do you understand this is an office-based role in Port Talbot and that remote work is not available?

Education:

GCSE or equivalent (required)

Experience:

phone based customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service administrator jobs in wales

Customer Service Administrator

Customer Service & Administrative Assistant

Customer Service Administrator

Customer Service/Sales Administrator

Office Administrator

Medical Receptionist

Office Administrator/Receptionist

Medical Clinic Receptionist

On-Site Customer Service & Finance Administrator

Call Centre Receptionist

Medical Receptionist/Administration

Customer Care Administrator

GP Receptionist/Administrator

HR & Accounts Administrator

Administrative Support Officer

Depot Administrator

Receptionist/Administrator (Temporary Cover)

Clerical Officer/Receptionist

Maintenance Administrator - MDESS

Test Centre Administrator

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