Customer support & client services occupations Work, Jobs in Widnes, Chs (with Salaries)

Installer Applications & Onboarding Administrator
MCS —Warrington
- £26,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Support Advisor
ITCUK —Manchester
- £28,000 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Advisor
SunbeltRentals —Widnes
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Client Services Administrator
DH Accountants & Tax Advisors —Frodsham
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Accounting
- Tax experience
- Annual leave
- Work from home
Quick apply
2d
Customer Support and Welcome Desk Associate
Thomas Bradley Group —Warrington
- Up to £26,227.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
4d
Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Customer Care & Office Coordinator
Westlab Ltd —Knowsley
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Onboarding Specialist
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Client Onboarding Coordinator
DGI —Manchester
- Up to £36,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Annual leave
Quick apply
5d
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Service & operations assistant ( part-Time)
JD Seasonings —Wigan
- £11 - £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Customer Account Administrator
ABC Industrial Door Ltd —Irlam
- From £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
9d
Contact Centre Advisor
Lindop Toyota —Wrexham
- Overtime
- Customer service
- English
- Organisational skills
Quick apply
5d
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Service Representative
YOUR CREATIVE VISION LIMITED —Liverpool
- £14 - £17 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
10d
Customer Service Advisor
Brenntag UK Limited —Warrington
- Customer service
- Microsoft Office
Quick apply
Client Account Administrator
Clearway Group —Runcorn
- £26,000 a year
- Sales
- Communication skills
Quick apply
2d
Complaints Advisor
Connect Talent Group —Manchester
- £25,000 - £27,655 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Work from home
- Gym membership
Quick apply
9d

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customer support & client services occupations jobs near widnes, chs

Installer Applications & Onboarding Administrator

MCS -
Warrington

Quick apply

Job details

Full-time | Fixed term contract
£26,000 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

CRM software
Communication skills

Full job description

About MCS
MCS (Microgeneration Certification Scheme) is the UK’s national quality mark for small-scale renewable technology, such as solar panels and heat pumps. We’re here to set standards and provide protection, giving consumers confidence to invest in renewable technologies to heat and power their homes and small businesses. Working with industry, MCS defines, maintains, and improves quality, by setting standards for low-carbon energy technology products, installers, and their installations.

Now is an exciting time to join MCS; especially as we have recently launched the redevelopment of the Scheme, which has a greater focus on consumer protections, quality workmanship, and dispute resolution. 2025 was a record-breaking year for the small-scale renewables industry in terms of installation volumes and we look forward to continuing our vital role in driving forward the UK's progress towards Net Zero.

Our People

As an MCS employee, you will have the ability to demonstrate, understand and apply our company values. These are embedded in all roles across the business, and you should evidence these values as part of the application process:

We are expert
We are open and inclusive
We are innovative
We are understanding
We are principled
We are passionate

We are a strong and ambitious team of 100 and growing. People are at the heart of MCS and we empower each other, support each other, and work together to achieve our goals. From members of our team who are just starting their journey as an apprentice, to those who have worked in renewables for years, we have wide range of talents and expertise.

Why MCS

Aside from the exciting and challenging role, the people, our culture, and our mission, we have some amazing benefits that make MCS a pretty awesome place to work. Here’s a few favourites among our team:

Our Team: We are an energetic sociable and talented bunch who are super passionate about what we do and determined to make a difference. We are friendly, supportive, collaborative and we learn from each other every day.
Holiday: 25 days’ annual leave per annum – increasing to 28 days with three years’ service, and to 30 days with five years' service. Possibility to purchase additional days for the following calendar year.
Social Events: Regular events in the office, dress-down Fridays, and more.
Wellbeing: All employees have access to an Employee Assistance Programme, optional access to Medicash – a healthcare plan with the highest level of cover. Access to Mental Health First Aider, up to 8 counselling sessions, helping to ensure that every team member feels supported.
Office Treats: Weekly provision of organic free fruit, breads, spreads, breakfast items, tea, coffee, soft drinks, when working from the office
Supportive HR Policies: Enhanced Maternity, Paternity leave, sick leave, and emergency paid leave, life assurance 5x your salary.
Grow with MCS: Access to and support with continuous professional development.
Professional Membership: Payment of one professional subscription per year.
New Starters: Welcome lunch with the CEO.
Company Pension: 8% company contribution.
Working week: 37.5 hours Monday – Friday with flexible working options.
Salary Sacrifice Schemes: We offer a range of salary sacrifice schemes - including Cycle to Work, EV leasing, and additional annual leave purchase - subject to individual eligibility criteria.
Free Parking: When working from the office.
EV charging facilities: When working from the office.

Main role and responsibilities:

Installer Calls & Communication 

Contact installers to book and carry out onboarding calls
Act as a point of contact for installers via phone and email
Provide clear, simple explanations of the onboarding process and requirements
Follow up with installers to keep applications moving
Raise any missing, incomplete or incorrect information with Certification Bodies (CBs) and installers as required

Scheduling & Coordination

Arrange calls at suitable times and manage bookings
Keep installers informed of next steps and any actions required
Support the team in managing a high volume of onboarding activity efficiently

Record Keeping & CRM Administration

Create and maintain accurate application records within the CRM system
Accurately record call outcomes, updates and onboarding progress in internal systems
Ensure records are clear, accurate and up to date at all times
Work quickly and accurately whilst managing a busy workload
Identify and escalate any data discrepancies or missing information

Team Working & General Support

Work closely with the wider team to support the onboarding process
Share any common questions or issues raised by installers
Provide support with other general administrative tasks as required
Be flexible to support operational requirements between the hours of 8am and 6pm

Key Skills & Experience

Strong communication skills, especially over the phone
Confident making outbound calls
Able to explain information clearly and simply
Organised and able to manage bookings and follow ups
Comfortable using systems to record information
Excellent attention to detail and accuracy
Able to work at pace whilst maintaining a high standard of quality
Experience using CRM systems would be beneficial
Experience with Microsoft Dynamics CRM would be an advantage, although full training can be provided

What Success Looks Like

Calls are booked and completed efficiently
Installers understand the process and what is expected of them
Applications progress smoothly with minimal delays
Application records are accurate and kept up to date
Missing or incorrect information is identified and addressed promptly
Positive and professional experience for installers

Skills & Behaviours

Detail oriented, with a strong focus on accuracy and quality
Adaptable and comfortable operating in a changing environment
Accountable, dependable and committed to delivering results.
Able to prioritise and remain organised within a fast-paced environment
Positive, flexible and willing to support the wider team where needed

Contract Term: 12-month fixed term contract
The closing date is: Wednesday 17th June 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Successful applicants will be invited to face to face interview at the MCS office in Daresbury.

Shortlisted candidates will be invited to attend a Recruitment Open Day, where you'll have the opportunity to meet the team, learn more about MCS and take part in some interactive activities. We want the process to be as relaxed and engaging as possible, giving you the chance to demonstrate your strengths while also deciding whether MCS is the right fit for you.

Pay: £26,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in widnes, chs

Installer Applications & Onboarding Administrator

Customer Support Advisor

Customer Service Advisor

Client Services Administrator

Customer Support and Welcome Desk Associate

Complaint Handler Debt & Civil Litigation

Customer Care & Office Coordinator

Onboarding Specialist

Client Onboarding Coordinator

Customer Success Manager

Customer Service & operations assistant ( part-Time)

Customer Account Administrator

Contact Centre Advisor

Contact Centre Team Leader

Customer Service Representative

Customer Operations Manager

Customer Service / Call Centre Team Leader

Customer Service Advisor

Client Account Administrator

Complaints Advisor

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