Location: Home based with a requirement to cover clients within 2 hours from home address (Full UK driving license + own transport are essential, mileage is paid)
Salary: Starting from £48,500 per annum FTE
Status: Permanent (salaried or flexible hourly contracts available)
Working Hours: Part Time & Full time (37.5 hours) contracts available with a minimum requirement of 21 hours over 3 days
ILS Case Management is part of HCML and brings over 30 years of experience as a leading provider of case management services. We specialise in supporting children, young people, and adults with catastrophic injuries, delivering tailored, person-centred care.
We are proud to be recognised as one of the UK’s Best Workplaces for Wellbeing 2025, reflecting our strong commitment to supporting the growth, development, and wellbeing of our people.
Due to our ongoing growth we are now recruiting new Specialist Case Managers based within any of the following regions:
Bedfordshire
Bristol
Buckinghamshire
Cambridgeshire
Devon
Dorset
East Sussex
Gloucester
Greater London
Hertfordshire
Kent
Northamptonshire
Oxfordshire
Rutland
Somerset
Surrey
Warwickshire
West Sussex
Wiltshire
To provide a service to ILS Clients that is devoted to the coordination, rehabilitation, care and support of people with complex clinical needs. To provide a service that aims to facilitate Client’s independence and improve their quality of life; whilst acknowledging safety issues.
Case Manager duties will include:
Assessments of clients’ function & needs
Producing accurate and detailed formal reports including identification of time required to undertake tasks
Planning and reviewing goals
Providing risk assessments and identifying safeguarding concerns
Acting as an advocate for clients
Supporting clients and their families
Liaising with professionals and other agencies on the client’s behalf
Recruiting and managing Care Teams
Commissioning & coordinating multi-disciplinary teams
Completing and producing all necessary paperwork in relation to the Client as required by the Care Quality Commission
Attendance at court as required
Additional Responsibilities:
To follow the framework for implementing Case Management when a client is allocated to them
To receive clinical mentorship
To meet business objectives
To engage in the ILS Learning & Development Programme and maintain your CPD
To complete tasks within accepted time frames
To attend ILS Company/Connect events
To complete all necessary paperwork / tasks in accordance with ILS policy and procedures
To maintain the reputation of ILS
To support with the induction of new Case Managers by enabling them to accompany you on client visits/attend online client meetings where appropriate
To recognise and report safeguarding concerns promptly in line with ILS Case Management policies and statutory guidance, maintain accurate records, work collaboratively with safeguarding partners, and complete mandatory safeguarding training
The post holder will be expected to operate and behave in line with our Company Values which are:
CLIENT CENTRED - We put our client’s aspirations at the centre of everything we do
INTEGRITY - We can be trusted to work in a professional, honest and transparent way
POSITIVE - We find solutions and empower others
SUPPORTIVE - It matters to us that our clients and staff know that we care
QUALITY FOCUSED - We set high standards and aim to exceed them
Person Specification:
Essential Criteria
Qualified healthcare or social care professional (e.g. Occupational Therapist, Physiotherapist, Nurse or Social Worker) with current HCPC, NMC or SWE registration and an up-to-date CPD portfolio
Strong experience working with Children and Young People 0-25 year old and their families
Clear understanding and application of the principles of the mental capacity act 2005
Experience undertaking complex assessments, risk assessments, and supporting clients with complex needs
Strong understanding of the UK health and social care system and rehabilitation principles
Proven ability to work autonomously, manage competing priorities, and meet deadlines
Experience working within community-based settings, maintaining professional boundaries and achieving positive client outcomes
Excellent written and verbal communication skills, including report writing and case documentation
Competent in Microsoft Office and confident using digital systems
Ability to lead, motivate and coordinate multidisciplinary teams
Flexible approach to travel and working arrangements, with access to own transport
Desirable Criteria
Previous case management experience
Knowledge of care package development, staff recruitment, supervision, and performance management
Experience liaising with solicitors, deputies, and the Court of Protection, including attendance at court proceedings
Awareness of relevant Health & Safety and Employment legislation
Experience working remotely and creatively developing solutions that go beyond standard service provision
Personal Attributes
Professional, client-focused, and committed to delivering exceptional standards of service
Self-motivated, proactive, and solution-focused
Confident, resilient, and able to make sound decisions
Strong interpersonal skills with the ability to inspire and motivate others
Committed to working collaboratively with clients and families to achieve the best possible outcomes
Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions
Pension Scheme & Pension Salary Sacrifice
Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary
Payroll Giving: Support the causes you love directly from your gross pay
Annual Leave: 25 days + BH, plus Birthday Leave to celebrate your special day
Flexibility: Option to buy or sell up to 3 days of holiday each year
Giving Back: Up to 2 fully paid Volunteering/Community days per year
Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay
Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities
Rewarding Excellence: Annual pay reviews, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year
Equal Opportunities Statement:
ILS is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
BABICM Standards & Competencies Framework:
The competencies further the development and understanding of the role of brain injury case management and provide key behaviours, attitudes and actions that are expected and valued for Case Managers.
The seven core competencies are as follows:
1. Communication
2. Strategy
3. Coordination and management
4. Monitoring
5. Duty of Care
6. Professionalism
7. Personal attributes
Safeguarding
ILS is committed to safeguarding and promoting the welfare of our Clients within the activities we undertake, and ILS expects all our employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment.
This position will require:
Proof of eligibility to work in the UK;
Satisfactory references, including your last employer;
An enhanced Disclosure and Barring Service (DBS) Certificate and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared. A conviction will not necessarily prevent you from being employed.
Please note: We reserve the right to close this vacancy at any time should we receive a sufficient number of applications. Applications will be reviewed on a rolling basis, and we encourage candidates to apply as early as possible.
