Client services occupations Work, Jobs in Hinckley, Lec (with Salaries)

Onboarding Contracts Administrator
Cameo —Leicester
- £24,800 - £25,000 a year
- Full-time
- Contracts
- In-person
- Communication skills
Quick apply
5d
Client Services Advisor
Soane Britain —Leicester
- Full-time
- Administrative experience
- Communication skills
- Office experience
Customer Experience Executive
Factory Direct Flooring —Nuneaton
- £28,000 - £31,000 a year
- Full-time
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
14d
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Client Services Advisor
PPL PRS —Leicester
- £24,852 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- English
3d
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Client Relationship Executive
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Travel
- Employee discount
Quick apply
4d
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- CRM software
- Communication skills
- Free parking
- Employee assistance programme
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Continuous improvement
- Time management
- Free parking
- Annual leave
Quick apply
Business Setup Advisor
Auton Consulting Limited —Nuneaton
- £12.71 an hour
- Full-time
- Computer literacy
- In-person
Quick apply
6d
Administration Specialist
DSV —Swadlincote
- Full-time
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Customer Service Advisor
Aptean —Enderby
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Specialist Customer Service Advisor
Cromwell —Wigston Magna
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Retention Executive
Crystal Specialist Finance —Tamworth
- £26,500 - £28,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Analysis skills
- Employee discount
- Sick pay
Quick apply
1d
Transport Administrator
Nuvision Logistics Ltd —Crick
- £26,500 - £28,500 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
Account Executive
Lemoncake Events —Lichfield
- £27,000 - £28,500 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
- Free parking
- Employee discount
Quick apply
6d
Transport Customer Services Operator
Maritime Transport —Tamworth
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service
Trelleborg Sealing Solutions - Aerospace —Swadlincote
- Monday to Friday
- Communication skills
- Employee assistance programme
- Referral programme
13d
Service Coordinator
Mettler Toledo —Leicester
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Specialist
H.B. Fuller —Tamworth
- Spanish
- English
- Communication skills
6d

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Onboarding Contracts Administrator

Cameo -
Leicester

Quick apply

Job details

Full-time
£24,800 - £25,000 a year
5 days ago

Benefits

Additional leave
Company pension
On-site parking

Qualifications

Contract management
Purchase orders
Report writing
Client onboarding
Spreadsheets
Stakeholder liaison
Process improvement
Internal department liaison
Purchase order creation
Contracts
Customer support
Customer interaction
Communication skills
Contract administration

Full job description

Job Summary

The onboarding contracts administrator is responsible for managing the full lifecycle of new client onboarding, from contract creation and validation through to platform

setup and successful implementation. This role ensures that all contractual, operational, and

technical requirements are completed accurately, efficiently, and in compliance with internal

standards. The Specialist acts as a key liaison between clients, sales teams, and internal

departments to ensure a seamless transition from signed contract to active service delivery.

Essential Duties and Responsibilities

Own and manage emails received in our Implementation inbox, these may be forwarded trails for paperwork to go out on/ PO’s that have been sent through/ amendments/ cancellations/ contract queries.
Using tags in the inbox to document who is working on what/ if they have been processed/ are with another team.
Work through the approved quote list in Paronyx, processing orders for hardware maintenance.
Ensure all information is provided in order to submit the contract, such as start dates, SLA, end user name, end user addresses.
If any information is missing or the PO is incorrect flagging these with the relevant AM by email as a PO query to get the issue resolved.
Documenting on the contract details all orders that are processed for the month and any future invoices that are required.
Monthly task - create a new tab on the contract details sheet and move over any ‘future invoices’ from the ‘xMonthx 2024 Onwards’ tab. These are for contracts which do not have standard upfront in advance payment terms.
Once processed send out contract paperwork to the customer, with the AM on CC, on the relevant trail in the inbox.
Once the contract is processed, implementing any necessary actions required for a variety of contract types, such as flagging any contracts abroad in the Implementation chat, flagging contracts over 50k/ Lifecycle contracts on the ‘Contract Onboarding Review,’ liaising with the support team on any specialised SLA agreements etc.
Obtaining finalised pricing, creating sub PO’s and subbing out any software/ 3rd party requirements as part of the contract process.
Following up on contract paperwork for subbed items, and verifying that cover is in place.
Adhering to the Implementation KPI’s to ensure these are met.
Chasing up any outstanding PO queries before EOM.
Ensuring that all orders are processed for EOM apart from any that have pending PO queries. These are carried over to the next month.
Process cancellation requests from customers/AM, providing a credit due value and last date of support. Document the cancellation on the contract details sheet.
Action amendment requests from customers, determining whether these can be completed FOC (ie, address amendment UK to UK) or if they are chargeable (ie, address change UK to abroad). Updating on the contract in Paronyx if required and sending out updated contract paperwork.
Answer customer queries/ AM queries in relation to contracts, what a customer has on cover. Produce reports as requested to confirm this - information can be obtained from Paronyx.
Pick up and respond to contract checks from the Support Team confirming whether kit is/isn’t on cover - these need to be picked up within 15 minutes of receipt. Check within the inboxes/ Paronyx to identify if the kit is on an active contract/ may be missing some information such as serial/ address and that's why it can’t be located.

Key Personal Requirements

Amazing communication skills as you’ll be dealing with customers by email
Some technical knowledge/ or an interest in IT
Organised
Able to handle data, as we deal with a lot of information and spreadsheets
Experience in working to and meeting tight deadline and excelling at working under pressure
Able to follow processes
Work as a team to manage and attain team KPIs
A good work ethic and a positive attitude
Build relationships with internal and external contacts
Flexibility to adapt to changing requirements
Can do attitude - someone who likes to ensure things are done right the first time
Ability to recognise and suggest improvements to processes

Implementation

Experience with order processing/ contracting
Great attention to detail
Amazing communication skills as you’ll be dealing with customers by email
Organised
Able to follow processes
Flexibility to adapt to changing requirements
Someone who likes to ensure things are done right the first time
Ability to recognise and suggest improvements to processes

Job Type: Full-time

Pay: £24,800.00-£25,000.00 per year

Benefits:

Additional leave
Company pension
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in hinckley, lec

Onboarding Contracts Administrator

Client Services Advisor

Customer Experience Executive

Account Manager – Strategic Accounts

Client Services Advisor

Customer Experience Executive

Client Relationship Executive

Customer Account Specialist

Customer Service Advisor

Business Setup Advisor

Administration Specialist

Customer Service Advisor

Specialist Customer Service Advisor

Customer Retention Executive

Transport Administrator

Account Executive

Transport Customer Services Operator

Customer Service

Service Coordinator

Customer Service Specialist

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