It Work, Jobs in Morpeth (with Salaries)

Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
8d
IT Support Specialist
Time for Recruitment —Newcastle upon Tyne
- £25,420 - £30,000 a year
- Overtime
- Free parking
- Referral programme
Quick apply
2d
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
12d
IT Engineer
Highly Marelli UK Limited —Washington
- Full-time
- Computer Science
- English
- SQL
- Free parking
- Bereavement leave
Quick apply
7h
IT Service Desk Analyst
Equans —Newcastle upon Tyne
- £26,227.50 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
21h
IT Support Technician
TEAM RH FITNESS LTD —Gateshead
- Up to £35,000 a year
- Computer networking
- In-person
- Communication skills
Quick apply
2d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
1d
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
IT Software Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Azure
- Financial services
- Analytics
- Annual leave
- Employee assistance programme
12d
IT Technician
END —Washington
- Full-time
- SharePoint
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
5d
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
7d
IT Service Delivery Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
12d
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
IT Project/Program Manager
Trimble —Newcastle upon Tyne
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Organisational skills
7d
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
12d
Lead Technical Support Engineer
Hubbway Limited —Cramlington
- £50,000 - £60,000 a year
- Full-time
- Mechanic experience
- Mentoring
- In-person
- Relocation assistance
Quick apply
8d
IT Asset and Configuration Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
12d
IT Systems Analyst
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Free parking
- Store discount
Quick apply
1d

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Desktop Support Engineer - New Castle - Temp

Intuit ED Ltd -
Cramlington

Quick apply

Job details

Part-time
8 days ago

Qualifications

Reactive maintenance implementation
Technical troubleshooting
Desktop support
Minor repairs
Customer service call handling
Hardware repair
Computer repair
Inbound customer enquiry call handling
MCP
Equipment repair
Ticket management
Maintenance
Microsoft Office Suite
Windows
Breakdown recovery
Microsoft Office
Service restoration
Computer hardware
Remote access software
Ticket management systems
Technical support incident logging
Mac OS
Customer support
Customer interaction
IT incident logging
Application support
Fault diagnosis and repair
Incident log maintenance
Active Directory
CompTIA A+
Planned maintenance
Remote diagnostics
Mobile devices

Full job description

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.

Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2-3 years’ experience in Windows & Mac Desktop support.

Position Responsibilities and Functions

Provide first/second level contact and problem resolution for customer issues
Work with Third Party Vendors to remediate complex AV issues as needed
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010 & authorized desktop application
Should have basic knowledge of Mac operating system, to support Apple pc users
Install, upgrade, support and troubleshoot for printers, computer hardware
Performs general preventative maintenance tasks on computers, laptops, printers
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
Asset Management.

Required Minimum Qualifications and Skills

Demonstrate competent experience based on the job description above
Desired CompTIA A+, Microsoft Certified Professional (MCP) or better
Minimum of 24 months’ years of IT experience
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Client anti-virus & encryption solutions, Helpdesk ticketing systems
Mobile device management including IOS and Android devices, Windows PC/laptop management via Active Directory
Proven analytical, troubleshooting and problem- solving skills
Proven ability to multi-task, effectively determine priorities and meet SLA’s
Excellent communication relationship-building and internal customer service skills
Adaptable and flexible in a fast-changing industry and work environment
Willing to work off-hours and weekends when required for projects or emergency support

Job Type: Part-time

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in morpeth

Desktop Support Engineer - New Castle - Temp

IT Support Specialist

IT Hardware Asset Analyst

IT Engineer

IT Service Desk Analyst

IT Support Technician

IT Support Specialist

Help Desk Technical Support

IT Service Desk and Support Manager

IT Software Asset Analyst

IT Technician

IT Security Apprentice

IT Support Analyst Apprentice

IT Service Delivery Manager

Internal IT Engineer

IT Project/Program Manager

IT Service Improvement Manager

Lead Technical Support Engineer

IT Asset and Configuration Manager

IT Systems Analyst

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