It support Work, Jobs in Ashford, Ken (with Salaries)

2nd Line Support Technician
Primary Technologies (S.E) Ltd —Folkestone
- From £27,000 a year
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Dover
- £23,151.50 a year
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
IT Technician
Laptronic Systems Limited —Gillingham
- £10.85 - £12.71 an hour
- Overtime
- Computer literacy
- Hand tools
- Communication skills
- Free parking
- Employee discount
Quick apply
IT Helpdesk Engineer
Gallagher Group —Aylesford
- Weekend availability
- Travel
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
2d
IT Support System Analyst - Kent and Medway ICS Only
Maidstone and Tunbridge Wells NHS Trust —Maidstone
- £25,760 - £27,476 a year
- Full-time
- Travel
- In-person
- Annual leave
3d
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
4d
Technical Support Operative
GreaseTech Drainage Solutions Limited —Whitstable
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- In-person
Quick apply
2d
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
Systems Administrator
Commercial Services Group —West Malling
- £34,500 a year
- Hybrid work
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
13h
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Senior IT Technician
University of Greenwich —Medway
- £38,784 - £44,746 a year
- Call to connect
- University
- Mentoring
- Leadership
6d
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Full-time
- Hybrid work
- Mentoring
IT Governance, Risk and Control Specialist
Cabot Financial —West Malling
- Hybrid work
- Employee discount
Quick apply
Infrastructure & Social Value Support Officer
MVA —Chatham
- £27,500 a year
- Full-time
- Supervising experience
- Project management
- Leadership
Quick apply
17h

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IT MANAGMENT LTD —London
College Level 2 qualification in IT (or above). 4 days working from home. Modern equipment provided for home working. Employment Type: Permanent, Full-Time.
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You'll help colleagues resolve a wide range of hardware, software and business system issues, while contributing to the delivery of reliable, modern and user-…
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2nd Line Support Technician

Primary Technologies (S.E) Ltd
Folkestone

Quick apply

Job details

Permanent | Full-time
From £27,000 a year

Benefits

Free parking
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
Desktop support
TCP
User account provisioning
LAN
Ticket management
Network infrastructure
User account management
Firewall
IT permissions management
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
IP networking
Customer support
Application support
Communication skills
Remote diagnostics
Intune

Full job description

About Primary Technologies (S.E.) Ltd:

The company was formed in 2011 and offers a diverse range of services and products primarily to education. Our consultants and technicians pride themselves on providing the very best personal service possible to schools in East Kent.

We design, supply, install, repair, maintain and configure IT systems to around 60 schools and businesses in the Kent area with our support personnel offering a friendly, personal service to provide a familiar face for your local IT support in East Kent.

Overview

We are seeking a dedicated and technically proficient 2nd Line Support Technician to join our IT support team. This role involves providing advanced technical assistance to our customers end-users, hardware and software issues, and ensuring the smooth operation of IT systems across our customers organisation. The ideal candidate will possess strong communication skills, a comprehensive understanding of computer networking, operating systems, and support tools, and a customer-focused approach to problem-solving. This position offers an excellent opportunity for career development within a dynamic IT environment.

Duties

Provide advanced technical support for desktop and server environments, including troubleshooting issues related to Microsoft Windows Server, Windows 11 and other operating systems.
Resolve complex hardware and software problems by analysing system logs, network configurations, and user reports.
Manage Microsoft Intune & Active Directory accounts, including user creation, permissions management, and group policy implementation.
Support network infrastructure components such as LAN, VPNs, DNS, TCP/IP protocols, firewalls, and switches. Experience with Watchguard Firewalls is advantagious.
Use remote management tools such as Connectwise, Microsoft Intune to diagnose issues and deploy updates or patches efficiently.
Assist with software troubleshooting across various applications including Microsoft Office suite and specialised educational software in use in educational enviornments.
Collaborate with 1st Line support teams to escalate unresolved issues and ensure timely resolution.
Document support activities accurately in ticketing systems for future reference and reporting.
Contribute to maintaining security protocols by supporting firewall configurations and monitoring network traffic for anomalies.
Participate in system upgrades, maintenance tasks, and technical projects to improve overall IT infrastructure performance.

Qualifications

Proven experience in technical support roles specialising in computer networking, desktop support, or server administration.
Strong knowledge of operating systems including Windows (client & server), Linux, and macOS.
Familiarity with Microsoft Intune, Active Directory, DNS, TCP/IP protocols, VPNs, watchguard firewalls, and LAN/WAN architectures.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Analytical mindset with strong problem-solving abilities and attention to detail.
Relevant certifications such as CompTIA Network+, Microsoft 365 Certified: Fundamentals or equivalent are advantageous.
Ability to work independently under pressure whilst maintaining high levels of customer service standards. This role is ideal for individuals passionate about IT support who wish to develop their expertise within a supportive organisation committed to technological excellence and professional growth.

Any appointment is subject to satisfactory recruitment checks, including an enhanced Disclosure and Barring Service (DBS) check. Two references are required prior to commencement of employment. We are an equal opportunities employer.

Please note that only qualified candidates will be contacted. Thank you for your interest in this position.

Pay: From £27,000.00 per year

Benefits:

Company events
Company pension
Free parking
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

it support jobs in ashford, ken

2nd Line Support Technician

Service Desk Technician

Analyst, Enterprise Service Desk

IT Service Desk Apprentice

IT Technician

IT Helpdesk Engineer

IT Support System Analyst - Kent and Medway ICS Only

1st Line Technician

Technical Support Operative

Senior IT Technician

Systems Administrator

Facilities Helpdesk Administrator

HR Systems Analyst

Senior IT Technician

ICT Lead PHP Developer (Jadu Platform & Digital Services)

IT Governance, Risk and Control Specialist

Infrastructure & Social Value Support Officer

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