Customer support Work, Jobs in Ashington, Nbl (with Salaries)

Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Data entry
- Typing
- Communication skills
- Employee discount
- Referral programme
Quick apply
Administrator / Receptionist - Morpeth and Ashington
William Purves Funeral Directors —Ashington
- From £23,725 a year
- Full-time
- Heavy lifting
- Customer service
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Data entry
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
6d
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Data entry
- Communication skills
- Annual leave
- Employee discount
Quick apply
Barista
Costa Limited —Ashington
- £13.12 - £14.12 an hour
- Part-time
- Serving
- Fast casual restaurant
- Cleaning
- Employee discount
3d
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Call Centre Representative
Neon Design Consultancy —Newcastle upon Tyne
- From £26,000 a year
- Full-time
- Customer service
- Recruiting
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Receptionist - Part Time
Cotterhill Limited —Longhorsley
- £12.71 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Community Administration Officer
Ashington Joint Welfare Scheme —Ashington
- £13,218.40 a year
- Part-time
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
7d
Leisure Attendant
Matfen Hall Hotel —Matfen
- £13.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
Customer Hub Advisor
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
14d
Sales Advisor
John Eliot (Footwear) - Clarks Franchise —Morpeth
- Up to £12.71 an hour
- Part-time
- Bilingual
- Merchandising
- English
- Employee discount
Quick apply
15h
Hotel Receptionist
The Robert Parker Hotel Collection —Alnwick
- £12.91 an hour
- Weekend availability
- Computer literacy
- Hotel
- First Aid Certification
- Employee discount
Quick apply
9d
Customer Service Advisor (Contact Centre)
Alpha UK Projects Limited —Newcastle upon Tyne
- £13.00 - £13.95 an hour
- Full-time
- Hybrid work
- In-person
- Communication skills
- Store discount
- Work from home
Quick apply
Customer Assistant - Online
Morrisons —Killingworth
- Annual leave
- Employee discount
Quick apply
7d
Area Sales Manager
JT Dove Limited —Ashington
- Full-time
- Customer service
- Business development
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
10d

I want to receive the latest job alerts for customer support in ashington, nbl

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Alarm Call Handler (Part-Time Mornings)

Verisure Services (UK) Limited -
Newcastle upon Tyne

Quick apply

Job details

Part-time
£24,500 - £26,500 a year

Benefits

Cycle to work scheme
Canteen
Private medical insurance
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Incident identification
Microsoft Office Suite
Data entry
SIA
Customer interaction
Typing
Outbound calling
Communication skills

Full job description

Alarm Call Handler (Part-Time Mornings)

Newcastle, NE12 8BU

Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.

When a customer’s alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.

Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus

Working Hours: 24 hours per week

Shift Pattern: AM Shifts ranging between 7am - 12pm

Holidays: 29 days’ pro rata including bank holidays, increasing to 31 days pro rata after 1 years' service

Responsibilities include:

Reacting to incidents in a timely manner
Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
Making quick and accurate choices following strict security protocols
Making outbound calls to communicate what is happening during an incident and to ensure customers’ security
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues

Skills & Experience:

Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good IT and Microsoft Office skills.
A selfless team player.
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare with BUPA and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn cash rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

About Us

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.

All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) – provided by Verisure.

Quick apply

Refine Your Search

customer support jobs in ashington, nbl

Alarm Call Handler (Part-Time Mornings)

Administrator / Receptionist - Morpeth and Ashington

Alarm Call Handler

Customer Care Call Advisor

Telephone Agent (Call Centre)

Alarm Call Handler (Part-Time PM)

Barista

SENIOR CALL CENTRE AGENT

Call Centre Representative

Receptionist - Part Time

Community Administration Officer

Leisure Attendant

Customer Service Advisor

Customer Hub Advisor

Business Services Administrator

Sales Advisor

Hotel Receptionist

Customer Service Advisor (Contact Centre)

Customer Assistant - Online

Area Sales Manager

I want to receive the latest job alerts for customer support in ashington, nbl

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