Full time Work, Jobs in Bamburgh, Nbl (with Salaries)

Customer Success Advisor
Sykes Holiday Cottages —Seahouses
- £25,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
10d
Front of House Team Member
the old buoy inn —Seahouses
- £12.50 - £14.00 an hour
- Temporary
- Hospitality
- Sales
- Culinary experience
- Free parking
- Employee discount
Quick apply
Front of House Staff
The Lord Crewe, Bamburgh —Bamburgh
- £12.71 an hour
- 12 hour shift
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
Receptionist
Newton Hall —Alnwick
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
Kitchen Porter
The Lord Crewe Hotel —Bamburgh
- £13 an hour
- Part-time
- Cooking
- Hotel
- In-person
Quick apply
5d
Housekeeper
The Victoria Hotel —Bamburgh
- £11.00 - £13.80 an hour
- Full-time
- In-person
- Time management
- Free parking
- Employee discount
Quick apply
Duty Manager
The Lord Crewe, Bamburgh —Bamburgh
- £13.50 an hour
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
Store Assistant
OneStop —Seahouses
- £12.71 - £13.50 an hour
- Full-time
- Merchandising
- Basic maths
- Driving
- Employee discount
Quick apply
Seasonal Assistant
Adderstone Hall Ltd —Belford
- £13 an hour
- Temporary
- Hospitality
- No experience needed
- Organisational skills
- Flexible schedule
Quick apply
1d
Ice cream Van driver - Summer job, Bamburgh/Beadnell Beach
Coxon's Ice Cream - Seahouses, NE68 7RG —Seahouses
- £60 a day
- Temporary
- In-person
Quick apply
Front of House Team Member
The Bamburgh Castle Inn —Seahouses
- £12.80 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Head of Purchasing
UNIVERSAL FIBRE OPTICS LTD —Coldstream
- Full-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
Quick apply
11d
Bar and Retail Manager
Waren Caravan Park —Belford
- £32,155 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
3d
Front of House Supervisor
Black Pepper Inns Ltd —Alnwick
- From £14 an hour
- Full-time
- Hospitality
- Sales
- Supervising experience
- Free parking
- Employee discount
Quick apply
14d
Store Supervisor
OneStop —Seahouses
- From £13.50 an hour
- Full-time
- Bilingual
- Customer service
- Merchandising
- Free parking
- Store discount
Quick apply
Chef de Partie
The Potted Lobster —Bamburgh
- From £33,500 a year
- Full-time
- Culinary experience
- Cooking
- Organisational skills
Quick apply
11d
Head Gardener
Acton Hall —Alnwick
- £35,000 - £40,000 a year
- Full-time
- In-person
- Hand tools
Quick apply
8d
Maintenance Assistant
The Bamburgh Castle Inn —Seahouses
- £27,037 a year
- Full-time
- Maintenance
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply
Warehouse Assistant
Siemens Gamesa —Eyemouth
- Weekend availability
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
6d
Barista
Salt Water Cafe —Chathill
- £8.50 - £16.86 an hour
- Part-time
- Serving
- Customer service
- Time management
- Free parking
Quick apply
22h

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Customer Success Advisor

Sykes Holiday Cottages -
Seahouses

Quick apply

Job details

Full-time
£25,000 a year
10 days ago

Benefits

Company pension
Company events

Qualifications

Customer service
IT
Communication skills
Time management

Full job description

Come Join Our Fantastic Team Delivering the Best Holidays at Northumbria Coast & Country Cottages

Salary: £25,000 per annum
- ️ Working Hours: 37.5 hours per week
️ Working Pattern: Monday, Tuesday, Wednesday, Friday 9am-5.30pm, and Saturday 9am to 5pm.
Location: Seahouses, Northumberland.

About the Role:

As a Customer Success Advisor, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.

Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.

Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.

What You’ll Do

➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with Account Managers and Property Services teams to resolve customer issues.
➡️ Participate in the out-of-hours on-call rota when required.
➡️ Visit local properties when needed to support customer or operational requirements.
➡️ Share feedback and best practices to improve customer experience and operational efficiency.
➡️ Follow company policies, procedures and compliance requirements.
➡️ Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
➡️ Support additional business activities and projects as required.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

✅ Previous experience in a customer service or similar customer-facing role
✅ Strong conflict resolution and objection-handling skills
✅ Confident using systems and IT platforms
✅ Positive, professional and approachable communication style
✅ Excellent written and verbal communication skills
✅ Strong attention to detail and accuracy
✅ Able to think quickly and solve problems effectively
✅ Well organised with good time management skills
✅ Resilient, with the ability to stay motivated during busy periods
✅ Comfortable working to performance targets and open to feedback and coaching

Bonus Points For

Experience in working with Digital Contact Channels
Experience in working within the travel sector
Commercial acumen

Who Are Northumbria Coast & Country Cottages?

Established in 1981, Northumbria Coast & Country Cottages have over 40 years' experience of offering a superb selection of over 500 personally inspected holiday cottages together with a friendly and professional service. A truly fantastic formula for creating wonderful and memorable holidays. As part of Sykes Holiday Cottages, Northumbria Coast & Country Cottages is committed to creating lasting holiday memories with a positive social and environmental impact.

Why You’ll Love Working With Us

At Northumbria Coast & Country Cottages, & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!

Quick apply

Refine Your Search

full time jobs in bamburgh, nbl

Customer Success Advisor

Front of House Team Member

Front of House Staff

Receptionist

Kitchen Porter

Housekeeper

Duty Manager

Store Assistant

Seasonal Assistant

Ice cream Van driver - Summer job, Bamburgh/Beadnell Beach

Front of House Team Member

Head of Purchasing

Bar and Retail Manager

Front of House Supervisor

Store Supervisor

Chef de Partie

Head Gardener

Maintenance Assistant

Warehouse Assistant

Barista

I want to receive the latest job alerts for full time in bamburgh, nbl

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