Full time Work, Jobs in Danbury, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Legal Secretary/Receptionist
MPP Solicitors —Maldon
- From £24,500 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
Information Services Assistant
Neon Diagnostics —Witham
- £12.75 an hour
- Full-time
- Inventory control
- In-person
- Marketing
Quick apply
Social Media Content & Admin Assistant
INFINITE 22 LTD —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Social media management
- In-person
- Time management
- Free parking
Quick apply
6d
Business Services Assistant Receptionist
Essex Police and Kent Police —Chelmsford
- From £25,242 a year
- Part-time
- Microsoft Word
- Databases
- Administrative experience
- Free parking
- Annual leave
7d
Administrator
Pocknells —Maldon
- £25,000 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Referral programme
Quick apply
3h
Pharmacy Packing Operative
DD Products & Services —Witham
- £26,956.80 a year
- Full-time
- Gym membership
- Sick pay
Quick apply
Contracts Manager – Social Housing
Houghton Group —West Hanningfield
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Team management
- Contracts
- Free parking
- Annual leave
Quick apply
Office Administrator/ Transport Operative
Morley Skips Ltd —Maldon
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
Connect to Work Employment Consultant
ECL —Chelmsford
- £30,800 - £32,640 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
Quick apply
Pub & Restaurant Stocktaker - Chelmsford
nGeneration —Chelmsford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Store Manager
PetsCorner —Chelmsford
- £13.03 an hour
- Full-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
Warehouse Assistant
The Sofa Delivery Company —Chelmsford
- £13.39 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
14d
Administrator
Arundell Mechanical Contractors Ltd —Woodham Ferrers
- £26,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
Quick apply
7d
Support Worker
Eden Brook Home Care —Chelmsford
- £77 - £215 a day
- Part-time
- Cooking
- No experience needed
- In-person
- Annual leave
- Sick pay
Quick apply
Investigator
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Full-time
- In-person
- Annual leave
Quick apply
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
8d
Full Time Customer Service Advisor
Big Blue Squirrel Self Storage —Maldon
- £27,000 - £27,750 a year
- 8 hour shift
- Microsoft Word
- IT
- In-person
- Free parking
- Annual leave
Quick apply
3d
Hotel Receptionist
The Lion Inn, Boreham —Chelmsford
- Part-time
- Microsoft Word
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
10d
Service Driver
euroloo —Chelmsford
- £35,490 a year
- Overtime
- Sales
- No experience needed
- In-person
- COVID-19 protective measures
Quick apply
4d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

full time jobs in danbury, ess

Contact Centre Officer (Headquarters, Chelmsford)

Legal Secretary/Receptionist

Information Services Assistant

Social Media Content & Admin Assistant

Business Services Assistant Receptionist

Administrator

Pharmacy Packing Operative

Contracts Manager – Social Housing

Office Administrator/ Transport Operative

Connect to Work Employment Consultant

Pub & Restaurant Stocktaker - Chelmsford

Store Manager

Warehouse Assistant

Administrator

Support Worker

Investigator

Customer Services and Enquiries Assistant

Full Time Customer Service Advisor

Hotel Receptionist

Service Driver

I want to receive the latest job alerts for full time in danbury, ess

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