Full time Work, Jobs in North Riding (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Groundsperson - Holiday Park
Cotterhill Limited —Thirsk
- £12.71 an hour
- Full-time
- Customer service
- Maintenance
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Production Operative
Corporate Trade Supplies UK —Thirsk
- £13.40 - £13.41 an hour
- Full-time
- No experience needed
- Warehouse experience
- Power tools
Quick apply
Travel Consultant - Northallerton
Hays Travel —Northallerton
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
1d
Reservations Specialist
HandPickedHotels —Yarm
- From £14.10 an hour
- Temporary
- Hotel
- Phone etiquette
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Sales Assistant – Garden Machinery Department
Sam Turner & Sons —Northallerton North
- £27,000 - £28,500 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Employee discount
Quick apply
1d
PAT Tester
Mears Group —Darlington
- Up to £32,510.38 a year
- Monday to Friday
- Annual leave
- Employee discount
Trainee Caravan Technician
Beechwood Leisure —Thirsk
- Full-time
- Heavy lifting
- Customer service
- Power tools
Quick apply
8d
Production Artworker
Corporate Trade Supplies UK —Northallerton
- £27,000 - £29,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
3d
Part-time / Full-time Park Warden
Hillside Caravan Park —Thirsk
- From £12.71 an hour
- Part-time
- Customer service
- Computer skills
- In-person
- Free parking
Quick apply
3d
Warehouse Operative
Full Circle Events & Exhibitions Ltd —Ripon
- From £13.50 an hour
- Overtime
- Heavy lifting
- Quality control
- Organisational skills
- Free parking
Quick apply
FOH Team Member Waitress/Waiter/Barista
Maple Leaf Café —Northallerton
- From £12.50 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee discount
Quick apply
8d
Community Care Assistant
New Wings Ltd —Northallerton
- £13 an hour
- Part-time
- English
- Computer skills
- Care plans
- Free parking
- Store discount
Quick apply
3d
Christmas Temp — Customer Service & Warehouse Assistant
Nearly New Cashmere —Ripon
- £11 - £13 an hour
- Temporary
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
7d
Apprentice Forest Craftsperson
Forestry Commission —Dalby
- £24,492 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
Enforcement Officers - National Trading Standards eCrime Team
North Yorkshire Council —Northallerton
- £27,254 - £42,839 a year
- Full-time
- Hybrid work
- Employee discount
Business Meetings and Events Specialist
HandPickedHotels —Yarm
- From £14.10 an hour
- Temporary
- Sales
- Hotel
- Phone etiquette
- Free parking
- Employee assistance programme
3d
Warehouse Operative/Picker
Celli Group (UK) Ltd —Thirsk
- From £12.71 an hour
- Full-time
- Heavy lifting
- Quality control
- Organisational skills
- Life insurance
Quick apply
7d
Aircraft Refueller
Menzies Aviation —Darlington
- Full-time
- Leadership
- Communication skills

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

full time jobs in north riding

Senior Customer Service Manager

Groundsperson - Holiday Park

Production Operative

Travel Consultant - Northallerton

Customer Complaints Assistant

Reservations Specialist

Sales Assistant – Garden Machinery Department

PAT Tester

Trainee Caravan Technician

Production Artworker

Part-time / Full-time Park Warden

Warehouse Operative

FOH Team Member Waitress/Waiter/Barista

Community Care Assistant

Christmas Temp — Customer Service & Warehouse Assistant

Apprentice Forest Craftsperson

Enforcement Officers - National Trading Standards eCrime Team

Business Meetings and Events Specialist

Warehouse Operative/Picker

Aircraft Refueller

I want to receive the latest job alerts for full time in north riding

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