Head of operations Work, Jobs in Borehamwood, Eng (with Salaries)

Group Operations Director
Redsquid Communications —Borehamwood
- Full-time
- Customer service
- Continuous improvement
- Team management
Quick apply
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Central Operations Assistant
Safestore —Borehamwood
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Databases
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
4d
Office Coordinator - Part Time (26 Hours)
Westmill Foods —Enfield
- Part-time
- Hotel
- Administrative experience
- Organisational skills
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Contract Support
CBRE —Borehamwood
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Floating Manager
The Tyre Store Ltd T/a Just Tyres. —Potters Bar
- Full-time
- In-person
- Cash handling
- Leadership
- Store discount
- Employee discount
Quick apply
7d
Supply Chain Planner
Sumitomo Electric Europe Ltd —Elstree
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Free parking
- Life insurance
Quick apply
Head of Property Operations
Hightown Housing Association —Hemel Hempstead
- £89,916 a year
- Hybrid work
- Customer service
- Continuous improvement
- Contracts
- Annual leave
5d
Corporate Reception Supervisor – Monday-Friday | Goodge Street
Bennett Hay —London
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
3d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
12d
Museum Visitor Experience Assistant x2
Watford Borough Council —Watford
- £30,585 - £32,582 a year
- Part-time
7d
Studio Manager / Head Coach – F45 Mill Hill
F45 Training Mill Hill —London
- £32,000 - £37,000 a year
- Weekend availability
- Recruiting
- Leadership
- Free parking
- Employee discount
Quick apply
7d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
School Minibus Driver - Term Time Only
Langley Hall Primary Academy —Slough
- £19,446.30 a year
- Part-time
- Customer service
- Driving
- Organisational skills
Quick apply
12d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)
easyJet —Luton Airport
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Quality control
- Annual leave
Director of Consulting
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Business development
- Presentation skills
- Recruiting
- Annual leave
Quick apply
Workplace Facilities Manager
VINCI Facilities UK —Watford
- Full-time
- Team management
- In-person
- Communication skills
Quick apply
6d
Intelligence and Crime Reduction Manager - 12 Month Fixed Term Contract
London Heritage Quarter —Victoria
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
- Annual leave
Quick apply
3d

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Group Operations Director

Redsquid Communications -
Borehamwood

Quick apply

Job details

Full-time

Qualifications

Operations management
Senior management experience
Customer service
IT service management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Management reporting
AI
Leadership
Operations leadership experience

Full job description

Role purpose

The Group Operations Director leads the wider operations of Redsquid and is the executive accountable for how the group delivers, day in and day out. The role exists to make one promise real: that Redsquid becomes the most loved and trusted managed security service provider (MSSP). That ambition is won or lost in operations — in the reliability, responsiveness and care clients experience every time they deal with us.

It is also where Redsquid’s purpose comes to life — making a real difference for clients through the smart use of technology. The Group Operations Director leads from the front on automation and AI, using technology not just to run a tighter operation but to give clients a demonstrably better experience and to free people to do work that matters.

As a member of the group executive team, the role turns Redsquid’s vision and strategy into a consistent, excellent operating reality across an integrating, multi-business group — owning the operating model, the service standards and the operational performance that underpin sustainable, profitable growth.

Key responsibilities

Service excellence & customer experience

Make service excellence the defining standard of how Redsquid operates — define what “most loved and trusted” means in practice and hold the group to it.
Own the service framework: SLAs, response and resolution standards, and the customer-experience measures (CSAT / NPS) that show whether we are earning that trust.
Build a culture where reliability is felt as care — consistent delivery that clients experience as a relationship, not a transaction.
Use the voice of the customer to drive continuous improvement across service operations.

Automation, AI & technology-led difference

Drive automation and AI relentlessly across operations and the service desk — raising service quality and consistency, speeding up resolution, and scaling service without scaling cost in step.
Make Redsquid’s operations a living example of its purpose: using technology to make a real, measurable difference for clients and the people they serve.
Set and lead the operational automation and AI agenda, turning new capability into everyday practice and freeing people for higher-value work.

Operating model & operational leadership

Own and evolve the group operating model, bringing consistency to how each business delivers while respecting what makes them strong.
Lead service operations end to end — service desk, delivery, field and support functions — to dependable, scalable standards.
Give the executive team a clear, honest view of operational performance and risk.

Operational integration

Lead the operational integration of acquired businesses, folding their delivery, teams and processes into one group operating model.
Sequence operational change with the commercial integration function and finance, so it lands without disrupting clients.

Performance, efficiency & cost-to-serve

Be accountable for operational performance and efficiency — productivity, cost-to-serveand the operational contribution to group margin.
Build the rhythms, metrics and reporting that make operational performance visible and improvable.

People & operational leadership team

Build and lead a unified operations leadership team across the group, including the Heads of function that report into operations.
Develop operational talent and bring acquired teams into one culture of service excellence.

Executive contribution

As a member of the group executive team, contribute to group strategy,integrationand growth.
Be a steady, trusted operational voice atexeclevel, bringing discipline and customer focus to group decisions.

Experience & qualifications

Essential

Senior operational leadership in an MSSP, IT, telecoms or technology-services business, at or near board/ executive level.
Proven ownership of service delivery and service excellence — SLAs, CSAT / NPS and the customer experience — with evidence of materially moving the numbers.
Track recordof building and running a scalable operating model across multiple sites or businesses.
Experience leading the operational integration of acquisitions.
Ownership of operational performance and cost-to-serve, with the commercial literacy to manage an operationsP&L.
A track record of using automation and AI to improve service, experience and efficiency in an operational setting.
Experience leading sizeable, multi-disciplinary operational teams through growth and change.

Desirable

Directmanaged-services/ MSSP experience and fluency in modern service and security-service models.
Exposure toeducation-sectorclients.
Experience in private-equity-backed, acquisitive groups.
Service-management qualifications (e.g.ITIL).

The Person

Becoming the most loved and trusted MSSP is, above all, an operational promise. The right person combines real operational discipline with a genuine service ethos, an instinct for using technology to make a difference, and the drive to lead at executive level. You will bring:

Operational discipline— you build reliable, repeatable operations and hold high standards consistently, at scale.
A service heart— you are genuinely people- and customer-centred, and you build a culture of care that clients can feel.
A technology mindset— you are energised by automation and AI and by using technology to make a real difference, not by running things the way they have always been done.
Commercial leadership— you own a P&L confidently and lead with authority alongside ambitious, high-performing colleagues.

In short: a disciplined, service-driven operator with the commercial edge to lead at executive level and the conviction that great technology, well run, changes what clients experience.

First 12 months — success looks like

A single group operating model and service framework adopted across the integrated businesses.
Service performance measured consistently (SLA, CSAT / NPS) and demonstrably improving toward “most loved and trusted”.
Acquisitions integrated operationally to plan, with no drop in client experience.
Operational efficiency and cost-to-serve improved, with a clear operational contribution to margin.
Automation and AI embedded across operations and the service desk, improving both client experience and cost-to-serve.
A unified, high-performing operations leadership team.
An established, trusted operational voice on the executive team.

Quick apply

Refine Your Search

head of operations jobs in borehamwood, eng

Group Operations Director

Operations Manager

Central Operations Assistant

Office Coordinator - Part Time (26 Hours)

Head of Claims

Contract Support

Floating Manager

Supply Chain Planner

Head of Property Operations

Corporate Reception Supervisor – Monday-Friday | Goodge Street

Product Support Specialist (Part-Time)

Museum Visitor Experience Assistant x2

Studio Manager / Head Coach – F45 Mill Hill

Head of Customer Experience

School Minibus Driver - Term Time Only

Chief of Staff

ID & Vetting Coordinator Opportunities (Permanent & Fixed Term)

Director of Consulting

Workplace Facilities Manager

Intelligence and Crime Reduction Manager - 12 Month Fixed Term Contract

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