Customer service assistant Work, Jobs in Colburn, Nyk (with Salaries)

Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
3d
Spa Receptionist
The Morritt Hotel and Garage Spa —Barnard Castle
- Up to £12.71 an hour
- Part-time
- Merchandising
- Basic maths
- English
- Free parking
- Employee discount
Quick apply
10d
Christmas Temp — Customer Service & Warehouse Assistant
Nearly New Cashmere —Ripon
- £11 - £13 an hour
- Temporary
- Customer service
- No experience needed
- English
- Employee discount
Quick apply
9d
Veterinary Receptionist
Harrison Family Vets —Darlington
- From £24,800 a year
- Full-time
- Customer service
- Laboratory experience
- In-person
- Annual leave
- Employee discount
Quick apply
Part-Time Station Support Assistant - 6 months
LNER —Darlington
- £24,438 - £29,429 a year
- Part-time
- Employee discount
6d
Receptionist/Customer Service
GFD Trading Limited —Stockton-on-Tees
- £24,800 - £25,500 a year
- Full-time
- No experience needed
- Windows
- In-person
- Free parking
- Employee discount
Quick apply
4d
Retail Sales Assistant - Keyholder
The Works —Northallerton
- 8 hour shift
- Hospitality
- Customer service
- Employee assistance programme
- Employee discount
6d
Sales Assistant – Garden Machinery Department
Sam Turner & Sons —Northallerton North
- £27,000 - £28,500 a year
- Full-time
- Computer literacy
- In-person
- Communication skills
- Employee discount
Quick apply
3d
Sales Assistant (Full-time)
Calverts Carpets Ltd —Northallerton North
- From £24,500 a year
- Weekend availability
- Microsoft Word
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
Customer Assistant
Lidl —Barnard Castle
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
4d
Customer Service Assistant
Revival HQ Limited —Bishop Auckland
- £13.50 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
5d
Customer Assistant - People
Morrisons —Ripon
- Annual leave
- Employee discount
Quick apply
12d
Office Administrator
Boathouse Machine Company Ltd —Stockton-on-Tees
- From £14.25 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Part Time Sales Assistant
Heron Foods —Middlesbrough
- Up to £12.71 an hour
- Part-time
- Hospitality
- Employee discount
Quick apply
11d
Sales Assistant (Part-Time)
Pandora Jewelry —Stockton-on-Tees
- £13.25 an hour
- Part-time
- Sales
- Employee discount
Customer Service Assistant
BP Garage Ormesby —Middlesbrough
- From £12.71 an hour
- Part-time
- In-person
Quick apply
3d
Service Receptionist
Tees Valley Motors —Darlington
- £27,500 - £32,500 a year
- Weekend availability
- Customer service
- Data entry
- Phone etiquette
- Free parking
- Employee discount
Quick apply
5d
Seasonal Food & Beverage Assistant
Darlington Rugby Football Club Limited —Darlington
- £8.00 - £12.71 an hour
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
13d
Dispenser/Receptionist
Masham and Kirkby Malzeard Surgery —Ripon
- £12.80 - £13.52 an hour
- Part-time
- Customer service
- Computer literacy
- English
Quick apply
Receptionist
Bupa Dental Care —Darlington
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
12d

I want to receive the latest job alerts for customer service assistant in colburn, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service assistant jobs near colburn, nyk

Customer Complaints Assistant

Broadacres -
Northallerton

Quick apply

Job details

Full-time
£27,533.36 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

Customer service
Salesforce
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Customer Complaints Assistant

Customer Complaints Assistant
Northallerton
£27,533.36 | Full-time (37 hours) | Permanent

The Role

We’re looking for a Customer Complaints Assistant to join our Customer Engagement and Insight Team and provide vital administrative support across our complaints service.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a customer-focused role. You'll help ensure complaints, compensation claims and Housing Ombudsman investigations are accurately recorded, tracked and progressed in line with Broadacres' complaints process. You'll work closely with Customer Complaints Officers and the Customer Engagement & Insight Manager to maintain high standards of complaint handling and customer communication.

This is a varied role where you'll support customers and colleagues, manage case records, coordinate information, monitor deadlines and help identify themes and learning opportunities that improve services for our customers.

Key Responsibilities

Provide administrative support for complaints, compensation claims and Housing Ombudsman investigations

Maintain accurate complaint records, case notes and documentation within the case management system

Support customer communication by sending acknowledgements, updates and requested information

Monitor complaint deadlines, actions and milestones, escalating risks where required

Gather information and coordinate updates from customers and colleagues to support complaint investigations

Assist with preparing correspondence, template letters and draft responses using plain English

Collate complaints data, customer feedback and outcomes to support reporting and service improvement

Help identify trends, themes and learning opportunities from complaints and customer feedback

About You

Experience in an administrative role, ideally within a complaints, customer service or regulated environment

Excellent organisational skills with the ability to manage multiple tasks and deadlines

Strong written and verbal communication skills

Ability to build positive working relationships with colleagues and customers

High levels of accuracy and attention to detail

Professional, empathetic and customer-focused approach

Ability to handle confidential information appropriately

Essential Qualifications & Experience

Good standard of education, including English and Maths, or equivalent relevant experience

Demonstrable experience in complaints administration or another regulated administrative environment

Proficiency in Microsoft Office applications

Understanding of confidentiality, data protection and accurate record keeping

Desirable

Experience working within complaints, housing, customer experience or a regulated service environment

Experience of Salesforce or similar case management systems

Customer service, business administration or housing-related qualification

What We Offer

Generous holiday allowance with the option to buy additional leave, alongside a pension scheme with life cover

Flexible and supportive working within a collaborative and customer-focused team

Access to our BroadRewards platform, offering schemes such as Cycle to Work and Smart Tech

A strong focus on wellbeing, including a 24/7 Employee Assistance Programme, counselling support and occupational health services

Everyday financial and lifestyle support, including eye care and flu vouchers, savings and low-cost loan options, payroll giving to charities, and access to money advice services

Why Broadacres?

At Broadacres, we champion diversity and are committed to being an equal opportunities and disability confident employer. We welcome applications from all community sectors and encourage individuals underrepresented in our organisation to apply.

Our Organisation

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,900 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres home.

Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We may be interviewing as applications come in, so apply early to avoid disappointment.

Quick apply

Refine Your Search

customer service assistant jobs in colburn, nyk

Customer Complaints Assistant

Spa Receptionist

Christmas Temp — Customer Service & Warehouse Assistant

Veterinary Receptionist

Part-Time Station Support Assistant - 6 months

Receptionist/Customer Service

Retail Sales Assistant - Keyholder

Sales Assistant – Garden Machinery Department

Sales Assistant (Full-time)

Customer Assistant