Technical manager Work, Jobs in Duffield, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Junior Project Coordinator
Gibson Technology Ltd —Repton
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Quick apply
Project Coordinator
Chesterfield Crane Co Ltd —Barlborough
- £32,000 - £35,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of Quality
FIND. —Derby
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
Quick apply
Project Team Member
Tioga Ltd —Derby
- From £27,300 a year
- Full-time
- ERP systems
- Assembly
- Quality control
- Free parking
- Health & wellbeing programme
Quick apply
3d
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Site Manager
Steris —Derby
- Full-time
- Management
- Bachelor's degree
- Travel
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
Quick apply
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
8d
OHL Project Administrator
SOCOTEC UK & Ireland —Derby
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Operations - Project Manager
Avove —Derby
- £55,000 - £63,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
Production Engineer - System Assembly
Tioga Ltd —Derby
- From £28,000 a year
- Full-time
- Engineering
- ERP systems
- Assembly
- Free parking
- Flexitime
Quick apply
Technical Services Manager
Brightwell —Chesterfield
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Technical Manager
Miller Knight —Mansfield
- £35,000 - £40,000 a year
- Full-time
- Electrical experience
- Travel
- Organisational skills
- Free parking
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
- Sales
Quick apply
Chief Operating Officer
Flint Bishop —Derby
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Digital Marketing Executive (SEO & Paid Search)
Hutchinson's PVC Solutions —Clay Cross South
- £30,000 - £36,000 a year
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
9d
Centre Manager
HiQ Tyres and Autocare —Alfreton
- Monday to Friday
- Project management
- Leadership
- Communication skills
- Employee discount
- Referral programme
Quick apply
Technical Maintenance Manager
Hexagon Leasing —Burton-On-Trent
- Full-time
- Team management
- Communication skills
- Mechanical knowledge
- Free parking
- Life insurance
Quick apply

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Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical manager jobs in duffield, dby

Subject Matter Expert (SME)

Junior Project Coordinator

Project Coordinator

Head of Quality

Project Team Member

IT Service Desk Engineer

IT Site Manager

Account Manager - Derby

Delivery Manager

OHL Project Administrator

Operations - Project Manager

Production Engineer - System Assembly

Technical Services Manager

Technical Manager

JUNIOR SALES ADVISOR

Chief Operating Officer

Desktop Support Analyst - Derby

Digital Marketing Executive (SEO & Paid Search)

Centre Manager

Technical Maintenance Manager

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