Customer service Work, Jobs in Dursley (with Salaries)

Office & Customer Support Coordinator
The Boys Who Sew Ltd —Berkeley
- £28,785 - £32,047 a year
- Full-time
- CRM software
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
3h
Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- £29,500 a year
- Free parking
- Employee discount
Quick apply
Funeral Administrator
A Slade and Son Ltd —Cirencester
- From £27,000 a year
- Part-time
- Heavy lifting
- Customer service
- Microsoft Office
Quick apply
Customer Service Assistant
OurCoop —Stonehouse
- £12.75 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
Customer Renewals Advisor
RAC —Bristol
- £27,805.99 a year
- Computer literacy
- Computer skills
- Employee discount
Part Time Cashier
SHELL LITTLE WAITROSE OLDBURY —Stonehouse
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
1d
Lead Generation Agent
Myhealthpal —Stonehouse
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Organisational skills
- Financial services
- Free parking
- Flexible schedule
Quick apply
Sales Assistant
Schuh —Cheltenham
- Part-time
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
8d
Customer Service Assistant
The Cheltenham Trust —Cheltenham
- £26,510 a year
- Weekend availability
- Microsoft Word
- Bar
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
School and Sports Facilities Attendant
Rednock School —Dursley
- Part-time
- Hospitality
- Management
- In-person
Quick apply
2d
Asbestos and CCTV Drainage Administrator
Smiths Gloucester Limited —Gloucester
- Monday to Friday
- Data entry
- Free parking
- Employee discount
Quick apply
Medical Receptionist Full Time
Pendeen Surgery —Ross-on-Wye
- From £13.44 an hour
- Weekend availability
- Word processing
- Writing skills
- Administrative experience
- Free parking
- Flexitime
Quick apply
7d
Internal Sales Administrator
ISIS Fluid Control Ltd —Cirencester
- Full-time
- No experience needed
- Organisational skills
- Computer skills
Quick apply
Retail Store Supervisor
Sandersons Boutique Department Store —Stroud
- Up to £13.40 an hour
- Weekend availability
- Customer service
- In-person
- Retail management
- Store discount
- Employee discount
Quick apply
4d
Customer Assistant
Lidl —Gloucester
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
Automotive Service Advisor
Baylis Automotive —Cirencester
- Up to £35,000 a year
- Full-time
- In-person
- Store discount
- Annual leave
Quick apply
Claims Admin Support
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1h
Customer Service Field Representative
Resolvecall —Bristol
- £28,157.09 - £39,237.09 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Officer
BRC Jobs —Bristol
- £30,015 a year
- Full-time
- CRM software
- Communication skills
Quick apply
11d
Client Services Administrator
Milne Wealth Management Ltd —Bristol
- £13.50 - £15.00 an hour
- Part-time
- Hybrid work
- Salesforce
- Data analysis skills
- English
- Work from home
Quick apply
7d

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customer service jobs near dursley

Office & Customer Support Coordinator

The Boys Who Sew Ltd
Berkeley

Quick apply

Job details

Full-time
£28,785 - £32,047 a year
3 hours ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Hospitality
Customer communication
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client communication
Administrative support experience
Filing
Sales administration
Xero
Handling customer enquiries
Administrative experience
Appointment booking and call handling
Client services
Organisational skills
Customer interaction
Communication skills
Office experience

Full job description

About The Boys Who Sew

The Boys Who Sew is a leading manufacturer and installer of bespoke curtains, blinds and soft furnishings for the luxury interior design market.

We work with interior designers, architects and private clients on high-quality residential and commercial projects in the UK and internationally.

We are looking for a highly organised, customer-focused and administration-confident Office & Customer Support Coordinator to join our Operations team.

The Role

This is a varied office coordination, customer support, and sales administration role. The role keeps essential business administration moving while ensuring customers receive a professional, responsive, and helpful experience.

The position suits someone who enjoys helping customers, is confident on the phone, takes pride in accurate administration, and can balance customer needs with business and colleague priorities.

This is not a sales, or project delivery role. The focus is accurate administration, clear communication, strong follow-through, and practical support for the smooth day-to-day running of the business.

What The Role Looks Like Day To Day

On a typical day, the Office & Customer Support Coordinator will manage the company inbox, respond to customer enquiries, add enquiries to CRM, support sales administration, book appointments, raise invoices, upload receipts to Xero, send fitting sheets and complete customer follow-ups.

Keep the company inbox organised and ensure enquiries are actioned or allocated.
Add new enquiries, customer information and follow-up actions into CRM accurately.
Book measure and installation appointments, then send confirmations and fitting sheets.
Raise customer invoices accurately and upload receipts/supporting documents to Xero ready for processing.
Respond to customer queries with empathy, professionalism and appropriate escalation.
Support colleagues by keeping customer, diary, invoice and administration information current.

Key Responsibilities

Customer Support & Communication

Act as a key point of contact for customer enquiries by telephone and email.
Deliver a warm, professional and responsive customer experience.
Manage expectations when customers cannot be put straight through to colleagues.
Show empathy when customers are under pressure or need to change arrangements.
Record customer communications, agreed actions and escalations accurately.

Sales Administration & CRM

Add enquiries and new opportunities into CRM accurately.
Maintain customer records, enquiry details, notes and follow-up actions.
Lead the sales administration process by keeping information organised and visible.
Help ensure smooth handovers between Sales and Projects.

Appointment & Diary Coordination

Book measure and installation appointments.
Manage diary updates, confirmations and customer appointment information.
Send fitting sheets and related documentation to fitters.
Communicate schedule changes clearly and escalate diary conflicts promptly.

Invoicing & Xero Preparation

Raise customer invoices accurately and promptly.
Respond to customer invoice and payment queries professionally.
Upload receipts and supporting documentation to Xero ready for review and processing.
Keep invoice, receipt and customer administration records organised.

Office & Operational Support

Support the smooth day-to-day running of the office through accurate administration.
Coordinate courier collections and deliveries where required.
Support White Label administration activities where required.
Maintain organised records, files and supporting documents.
Support management and colleagues with agreed administrative requirements.

Continuous Improvement

Identify opportunities to improve customer service, CRM accuracy, enquiry handling and office administration.
Suggest improvements to communication templates, follow-up processes and customer support standards.
Contribute positively to team objectives and Operational Excellence initiatives.

Skills & Experience

Essential

Previous experience in administration, customer service, customer support, sales administration or office coordination.
Excellent telephone manner and confident written communication skills.
Strong organisational skills and attention to detail.
Ability to manage multiple customer queries and administrative priorities.
Confidence using Microsoft Outlook, Excel, Teams and Office applications.
Experience maintaining accurate records, inboxes, diaries or CRM systems.
A proactive, helpful and solutions-focused mindset.

Desirable

Experience using CRM systems such as Freshworks or similar.
Experience raising invoices or supporting customer payment administration.
Experience uploading receipts or supporting documents into Xero or similar accounting software.
Experience coordinating appointments, diaries, fitting sheets or schedules.
Experience within interiors, manufacturing, retail, hospitality, construction or service-based businesses.

Personal Attributes

The ideal candidate will:

Genuinely enjoy helping customers and supporting colleagues.
Be highly organised, methodical and accurate.
Be confident, warm, and professional on the phone.
Communicate clearly and calmly when customers are under pressure.
Show empathy while understanding business and colleague priorities.
Take ownership of customer enquiries, invoices, appointments and administrative follow-ups.
Work collaboratively with Sales, Projects, Production, Installation and Management.

What Success Looks Like

Customer enquiries are responded to promptly and professionally.
CRM records, enquiry follow-ups and customer notes are accurate and current.
Appointments, diaries and fitting sheet communications are organised.
Invoices are raised accurately and receipts/supporting documents are uploaded to Xero ready for processing.
Customers feel listened to, supported and confident in the business.
Colleagues receive clear, current and useful administration support.
Customer-first service is balanced with essential business administration.

Why Join The Boys Who Sew?

This role is ideal for someone who enjoys both people-focused customer support and accurate office administration. You will help customers feel supported while keeping key business processes organised and moving.

You do not need to come from a curtains and blinds background. We are looking for someone who is friendly, organised, responsive, confident on the phone and comfortable supporting customers and colleagues in a busy luxury interiors business.

Benefits

Company pension
Employee discount
Free on-site parking
Sick pay
Casual dress
Full training provided
Long-term career progression opportunities

Pay: £28,785.00-£32,047.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Berkeley GL13 9QH: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Have you included a cover letter?

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service jobs in dursley

Office & Customer Support Coordinator

Customer Service Advisor

Funeral Administrator

Customer Service Assistant

Customer Renewals Advisor

Part Time Cashier

Lead Generation Agent

Sales Assistant

Customer Service Assistant

School and Sports Facilities Attendant

Asbestos and CCTV Drainage Administrator

Medical Receptionist Full Time

Internal Sales Administrator

Retail Store Supervisor

Customer Assistant

Automotive Service Advisor

Claims Admin Support

Customer Service Field Representative

Customer Service Officer

Client Services Administrator

I want to receive the latest job alerts for customer service in dursley

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