Dispatchers Work, Jobs in Helion Bumpstead, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
13d
Weighbridge Administrator
Malary Ltd —Cambridge
- £30,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Referral programme
Quick apply
Office Administrator/ Transport Operative
Morley Skips Ltd —Maldon
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
14d
Vehicle Movement Administrator (Part-time)
Knowles Fleet —Colchester
- £28,129.46 a year
- Part-time
- Customer service
- Analysis skills
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
5d
Transport & Customer Service Operator
Turners (Soham) —Newmarket
- Full-time
- Computer literacy
- Writing skills
- Data entry
- Free parking
Operations & Bookings Coordinator
Signet removals —Cambridge
- Weekend availability
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Work from home
- Flexible schedule
Quick apply
4d
Hiredesk Lead
Atlas Winch & Hoist Services —Great Dunmow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
Scheduler & Permitter
M Group —Bury St. Edmunds
- Communication skills
- Annual leave
- Employee assistance programme
5d
Customer Services Coordinator - Wheelchair Repairs
DGT Services Ltd —Chelmer Village
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Store discount
- Employee discount
Quick apply
5h
Operations Coordinator
Project Solver Ltd —Great Dunmow
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
Dispatch Operative
Forest Contracts Ltd —Witham
- Full-time
- Forklift
- Organisational skills
- Warehouse experience
- Free parking
Quick apply
13d
Logistics Coordinator
Agfa —Cambridge
- Microsoft Word
- Organisational skills
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Continuous improvement
- Communication skills
Sample Dispatch Technician (M/F/D)
Avantor —Cambridge
- Part-time
- Continuous improvement
- Travel
- Communication skills
Transport Co-ordinator
Brooks Bros (UK) Ltd —Maldon
- Full-time
- Customer service
- Team management
- Organisational skills
- Life insurance
Quick apply
5d
Transport Coordinator
The Delta Group —Bishop's Stortford
- Customer service
- Computer literacy
- Forklift
Quick apply
Pick, Pack & Dispatch Operatives
Gardening Express —Chelmsford
- Weekend availability
- Quality control
- Annual leave
Resource Planner - Chelmsford
ECL —Chelmsford
- £25,798.50 - £27,500.00 a year
- Customer service
- Organisational skills
- Computer skills
- Paid training
- Annual leave
Quick apply
7h

I want to receive the latest job alerts for dispatchers in helion bumpstead, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
13 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in helion bumpstead, ess

Service Desk Controller

Weighbridge Administrator

Office Administrator/ Transport Operative

Vehicle Movement Administrator (Part-time)

Transport & Customer Service Operator

Operations & Bookings Coordinator

Hiredesk Lead

Scheduler & Permitter

Customer Services Coordinator - Wheelchair Repairs

Operations Coordinator

Dispatch Operative

Logistics Coordinator

Sample Dispatch Technician

Sample Dispatch Technician (M/F/D)

Transport Co-ordinator

Transport Coordinator

Pick, Pack & Dispatch Operatives

Resource Planner - Chelmsford

I want to receive the latest job alerts for dispatchers in helion bumpstead, ess

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected