Client services Work, Jobs in Leatherhead, Eng (with Salaries)

Resident Host (Leatherhead)
Get Living —Leatherhead
- Weekend availability
- Customer service
- Microsoft Office
- Computer skills
8d
Letting Portfolio Client Relationship Co ordinator
Jackie Quinn Estate Agents —Ashtead Village
- £30,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
18h
Emotional Wellbeing Services Administrator
YMCA East Surrey —Tadworth
- £14,290 - £25,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
4h
Client Services & Order Coordinator
Eden Caterers Ltd —London
- £31,500 a year
- Weekend availability
- Customer service
- Salesforce
- English
- Annual leave
- Sick pay
Quick apply
6d
Independent Advocate in Mental Health
Advent Advocacy —Horley
- From £24,800 a year
- Part-time
- Health & wellbeing programme
- Sick pay
Quick apply
Meetings & Events Sales Executive
Box Hill Burford Bridge Hotel By Sunday —Dorking
- Full-time
- Hospitality
- Spanish
- Sales
Quick apply
2d
Part Time Sales
All Emergency Services Ltd —Croydon
- £16 - £20 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
5d
Client Services Liaison
TAG Aviation —Farnborough
- Weekend availability
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d
Helpdesk Specialist
Masters Of Mindset Ltd. —Uxbridge
- £35,000 - £38,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Windows
- IT
- Referral programme
Quick apply
Client Services Manager
Socaan Business Solutions Ltd —London
- £3,800 - £4,300 a month
- Full-time
- Management
- Customer service
- English
Quick apply
1d
Property Administrator
Wildheart Residential Management Ltd —Epsom
- £25,000 - £27,000 a year
- Full-time
- Administrative experience
- In-person
- Office experience
Quick apply
9d
Partnerships Associate
Juno —London
- £28,000 a year
- Full-time
Quick apply
Travel Consultant
Trailfinders —London
- £42,000 - £47,000 a year
- Sales
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Annual leave
- Employee discount
7d
Ward Clerk
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,630 - £32,346 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
2d
Administrative Assistant
EV Cab Company Limited —London
- £80 - £100 a day
- Temporary
- Maintenance
- English
- Microsoft Office
Quick apply
Travel Sales Consultant
Trailfinders —Kingston upon Thames
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Business Support and Office Manager
Lanson International —Covent Garden
- £29,334.87 - £30,000.00 a year
- Part-time
- Supervising experience
- First Aid Certification
- Organisational skills
Quick apply
12d
IFA Administrative Assistant
Fleet Street Wealth —London
- Up to £28,000 a year
- Full-time
- Hybrid work
- Administrative experience
- In-person
- Phone etiquette
Quick apply
Client Success Executive
PEI Group —London
- English
- Administrative experience

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client services jobs near leatherhead, eng

Resident Host (Leatherhead)

Get Living -
Leatherhead

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Job details

8 days ago

Qualifications

Customer service
Yardi
Microsoft Office
Computer skills
HubSpot
Communication skills

Full job description

This role is Weekend Only role, Saturday and Sunday, 9:00am to 6:00pm, with a one-hour lunch break

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents. The role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Responsibilities & Accountabilities

Be a primary, customer facing representative of Get Living for all current and prospective clients, ensuring they receive an exemplary experience from first enquiry to move-in and on to an enduring resident experience.
Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
Challenge with confidence any unknown visitors in a personable and professional manner.
Assist residents with all queries about premises facilities.
Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
Support resident move-in / move-outs as instructed by Resident Management team.
Support the Resident Management team with any specific considerations for residents (pre-let) to ensure all works are executed on time (pre move-in).
Diary management to conduct tours and other responsibilities. Accompany prospective clients on tours, articulating the Get Living story and promoting the key reasons clients should choose our homes.
Challenge clients to think differently and enlighten them about Get Livings unique, service orientated way of renting.
Manage and document the leasing journey using CRM system and software.
Track all maintenance requests for the building and liaise and respond accurately to all resident questions.
Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.

Key Relationships

Internal: Neighbourhood, leasing and customer hub teams, estate management team (security), all internal departments, other GL neighbourhoods.

External: Residents, third party contractors and suppliers, all relevant service providers, all relevant retailers.

Qualifications & Experience

Proven track record of strong customer service experience within residential and/or service sectors.
Sharp computer skills, including all Microsoft Office applications and systems knowledge e.g. Yardi / RentCafe / Hubspot.

Key Skills & Competencies

Excellent verbal and written communication skills
Proven track record of outstanding customer service skills
Self-motivated / driven / pro-active / initiative / solutions driven.
Excellent attention to detail and organised approach to work
Enthusiastic approach to create an unparalleled service.
Ability to engage confidently with residents.
Demonstrate flexibility, adaptability and cooperation with residents and colleagues alike.
Ability to work under pressure whilst remaining calm.

Get Living Values

Actively champion our company values.

Respect Helps build trust and stronger relationships

Integrity Acting with honesty and accountability

Togetherness Strengthens teamwork and helps us face challenges side by side

Excellence Inspires us to push boundaries and deliver outstanding results

Innovation Be adaptable to evolve in a changing world

Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company.

___________________________________________________________

Get Living Commitment

Diversity & Inclusion

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Health and Safety

Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio.

We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce.

We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction and supervision. Through ongoing consultation with employees, partners and suppliers everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work and visit.

ESG

Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.

Apply Now

Refine Your Search

client services jobs in leatherhead, eng

Resident Host (Leatherhead)

Letting Portfolio Client Relationship Co ordinator

Emotional Wellbeing Services Administrator

Client Services & Order Coordinator

Independent Advocate in Mental Health

Meetings & Events Sales Executive

Part Time Sales

Client Services Liaison

Helpdesk Specialist

Client Services Manager

Property Administrator

Partnerships Associate

Travel Consultant

Client Services Coordinator

Ward Clerk

Administrative Assistant

Travel Sales Consultant

Business Support and Office Manager

IFA Administrative Assistant

Client Success Executive

I want to receive the latest job alerts for client services in leatherhead, eng

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