Guest service manager Work, Jobs in Leeds, Eng (with Salaries)

Guest Service Manager
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- CRM software
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
11d
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
General Manager - Leeds
Gravity —Leeds
- £39,791.63 a year
- Weekend availability
- Recruiting
- Organisational skills
- Training & development
- Employee assistance programme
11d
Night Manager
Hyatt Place Leeds —Leeds
- £31,500 a year
- Full-time
- Hotel
- Conflict management
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Office Manager & Exhibitions/Events Coordinator
Phoenox Textiles Ltd —Huddersfield
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
1d
Hotel - Duty Manager
Premier Inn —Leeds
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Housekeeping Manager
Hotel Indigo Leeds —Leeds
- £33,000 a year
- Weekend availability
- Customer service
- English
- Hotel
Quick apply
7d
Front of House & Bar Staff (Full-Time & Part-Time) – Caribbean Restaurant, Leeds
Café Country Kitchen Limited —Leeds
- £12.71 - £13.50 an hour
- Part-time
- Bar
- Inventory control
- Customer service
Quick apply
Resident Manager
The Devonshire Group —Skipton
- Up to £49,000 a year
- Full-time
- Hotel
- In-person
- Communication skills
Quick apply
Guest Service Manager
Holiday Inn Leeds-Brighouse —Brighouse
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
9d
House Manager
Pontefract Golf Club —Pontefract
- £30,000 - £35,000 a year
- Weekend availability
- Bar
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
1d
Deputy Manager for The Calder
Royal Oak Yorkshire —Brighouse
- £32,000 - £34,000 a year
- Full-time
- Supervising experience
- Mentoring
- Recruiting
Quick apply
2d
General Manager (Full time)
TL Inns (Yorkshire) Ltd —Wakefield
- From £40,000 a year
- Full-time
- Bar
- Inventory control
- Social media management
Quick apply
11h
Assistant Manager - Spofforth (32-37k)
The Castle Inn —Harrogate
- £32,000 - £37,000 a year
- Full-time
- Customer service
- Restaurant management
- Hotel
- Free parking
- Employee discount
Quick apply
Deputy General Manager- Manahatta
Arc Inspirations —Leeds
- £32,000 - £35,000 a year
- Full-time
- Bar
- Team management
- Leadership
- Paid training
- Employee discount
Quick apply
11d
Duty Manager
The Grand - York —York
- £14.90 an hour
- Hotel
- Employee assistance programme
- Employee discount
FOH Team Member
The Library Leeds —Leeds
- £12.71 an hour
- Part-time
- Serving
- Customer service
- English
- Employee discount
Quick apply
9d
Operations Associate (Part-Time) - Leeds
ALO —Leeds
- Part-time
- Customer service
Quick apply
Commercial Matchday Hosts
Leeds United Football Club —Leeds
- 8 hour shift
- Customer service
- English
- Communication skills

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Guest Service Manager

Ibis Styles Leeds City Centre Arena
Leeds

Quick apply

Job details

Full-time
11 days ago

Benefits

Employee assistance programme
Employee discount

Qualifications

CRM software
Guest check-in and check-out
Front of house supervision
Hotel and accommodations experience
Complaint handling
Hotel guest services experience
Team management
Organisational skills
Front desk
Leadership
Communication skills
Hotel front office operations
Hospitality management

Full job description

Job Ref: INT25765

Branch: Ibis Styles Leeds City Centre Arena

Location: Ibis Styles Leeds City Centre Arena, Leeds

Salary/Benefits: Salary to be discussed at interview

Contract type: Permanent

Hours: Full Time

Shift pattern: 7am to 3pm 3pm to 11pm

Hours per week: 40

Posted date: 10/08/2026

Closing date: 10/09/2026

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme

A day in the life of…

As Guest Services Manager you’ll be responsible for managing the guest services team and ensuring that guests receive exceptional service throughout their stay. Key responsibilities include overseeing front desk operations, managing reservations, handling guest complaints, and ensuring the cleanliness and maintenance of guest rooms and common areas. You’ll be responsible for managing the budget for the department, hiring and training staff, and developing and implementing guest service policies and procedures. In addition, you will be responsible for maintaining positive relationships with guests and ensuring that the hotel's reputation for excellent customer service is upheld.

What do we need from you?

You’ll have prior experience in managing a hotel front office or similar position with a good understanding of hotel operations, including reservations, check-in and check-out procedures, and customer service.
As Guest Services Manager, you should have excellent communication and interpersonal skills to effectively manage staff and interact with guests. You should be able to provide guidance and feedback to staff members and handle customer complaints and queries in a professional manner.
Strong leadership and organisational skills to effectively recruit manage and motivate staff members. You should be able to set goals and objectives, delegate tasks, and monitor performance to ensure that the front office operates smoothly and efficiently.
We’re looking for you to have a good understanding of hotel software and systems, including property management systems (PMS), booking engines, and customer relationship management (CRM) tools. You’ll be able to use these tools to manage reservations, track guest preferences and feedback, and analyse performance data.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.

About Ibis Styles Leeds

Ibis Styles Leeds City Centre Arena is ideally situated for easy access to bars, restaurants and shopping plus attractions like the First Direct Arena and John Lewis at Victoria Gate. The hotel décor is inspired by Yorkshire culture but with a modern twist. All of the 134 stylish Bedrooms are contemporary in design with your comfort in mind.

Quick apply

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