Department manager Work, Jobs in Middlesbrough (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Panel Department Manager
Intelect UK Ltd —Middlesbrough
- Up to £50,000 a year
- Overtime
- Business development
- Organisational skills
- In-person
Quick apply
1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
Placement Manager
Athena Support —Middlesbrough
- Up to £36,793 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Annual leave
- Employee discount
Quick apply
Adult Skills Lecturer
Education Training Collective —Stockton-on-Tees
- £33,268.48 - £42,165.94 a year
- Full-time
- Free parking
- Annual leave
Revenues, Resources and Performance Senior Officer
North Yorkshire Council —Northallerton
- £38,220 - £42,839 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
12d
Retail Store Manager
French Connection —Dalton le Dale
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
QHSE Administrator (Maternity Cover)
Pickerings Lifts —Stockton-on-Tees
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Annual leave
Quick apply
Business Development Advisor
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Care Home Manager
Oaklands Manor Care Home Ltd —Cleveland
- £50,000 - £65,000 a year
- Full-time
- Management
- Medication administration
- Nursing home
Quick apply
13d
Transport Planner
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Durham EDGE Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Customer service
- University
- No degree
- Annual leave
- Employee assistance programme
English Lecturer
Education Training Collective —Stockton-on-Tees
- £23.47 - £29.75 an hour
- Part-time
- Hybrid work
- English
- Education
- IT
- Free parking
- Annual leave
Registered Home Manager
Enhanced Care Group —Middlesbrough
- From £50,000 a year
- Full-time
- Childcare
- Management
- Experience working with children
- Free parking
- Health & wellbeing programme
Quick apply
11d
Accounts and Returns Administrator
Ultralight Outdoor Gear Ltd —Billingham
- From £28,726 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Accounting
- Free parking
- Store discount
Quick apply
5d
Credit Controller
Cleveland Cable Co Ltd —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Chef Manager
Mellors Catering Services Limited —Redcar
- £13.98 an hour
- Part-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
10d
Lead Manager - Stockton-On-Tees Extra
Tesco UK —Stockton-On-Tees
- Full-time
- Leadership
- Employee discount
10d
Customer Hub Advisor (Late Shift)
Ocado Retail —Sunderland
- £27,275 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
OFFICE ADMINISTRATOR (PART-TIME)
B&S FORKLIFTS —Billingham
- Part-time
- Google Suite
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

department manager jobs in middlesbrough

Senior Customer Service Manager

Panel Department Manager

1st/2nd Line Support Analyst

Placement Manager

Adult Skills Lecturer

Revenues, Resources and Performance Senior Officer

Retail Store Manager

QHSE Administrator (Maternity Cover)

Business Development Advisor

Care Home Manager

Transport Planner

Durham EDGE Senior Manager

English Lecturer

Registered Home Manager

Accounts and Returns Administrator

Credit Controller

Chef Manager

Lead Manager - Stockton-On-Tees Extra

Customer Hub Advisor (Late Shift)

OFFICE ADMINISTRATOR (PART-TIME)

I want to receive the latest job alerts for department manager in middlesbrough

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