Business support coordinator Work, Jobs in Saffron Walden, Ess (with Salaries)

Client Success Coordinator - Pharmacies
BeWell —Cambridge
- £26,000 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Work from home
Quick apply
9d
Research Ethics and Publications Coordinator (Part Time, Fixed Term)
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- University
- Leadership
- Communication skills
- Employee discount
7d
Finance and Business Support Coordinator
eLife Sciences Publications, Ltd —Cambridge
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
8d
HR Coordinator
JBS Executive Education Ltd —Cambridge
- £33,000 - £39,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Human resources
- Annual leave
- Flexible schedule
8d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Operations & Administration Coordinator
Joel Cleaning services —Hitchin
- £15 an hour
- Part-time
- Travel
- Human resources
- Recruiting
- Free parking
Quick apply
9d
Quality Systems Coordinator (Manufacturing)
HL Display —Harlow
- £32,000 - £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
Hospitality Co Ordinator
Sodexo —Stevenage
- £14 an hour
- Full-time
- Microsoft Word
- Organisational skills
- Guest services
- Free parking
Quick apply
6d
Programme Coordinator
Raspberry Pi Foundation —Cambridge
- £32,000 - £36,000 a year
- Part-time
- Data analysis skills
- University
- Travel
- Annual leave
Quick apply
6d
Office Based - Logistics & Operations Coordinator - Luxury Furniture Rental Company
Not Your Every Day Ltd —Harlow
- £28,000 - £32,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
2d
Energy Project Coordinator
Pikana Travel and Cultural Services —Cambridge
- £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
9d
Internal Sales Coordinator
Grant Instruments —Royston
- From £35,000 a year
- Full-time
- CRM software
- ERP systems
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
16h
Transport Coordinator
The Delta Group —Bishop's Stortford
- Customer service
- Computer literacy
- Forklift
Quick apply
Workplace Experience Coordinator
NAB-Jones Lang LaSalle Services —Cambridge
- Full-time
- In-person
Quick apply
9d
Workplace Experience Coordinator
JLL —Cambridge
9d
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Data analysis skills
- Bachelor's degree
- Continuous improvement
Quick apply
Office & Events Coordinator
Boxed Events —Cottenham
- £21,060 a year
- Part-time
- Microsoft Word
- Hospitality
- In-person
Quick apply
2d
Programme Coordinator
University of Cambridge —Cambridge
- £33,951 - £39,906 a year
- Microsoft Office
- Administrative experience
- Analysis skills
Workplace Coordinator
Mitie —Cambridge
- Continuous improvement
- Employee discount

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business support coordinator jobs near saffron walden, ess

Client Success Coordinator - Pharmacies

BeWell -
Cambridge

Quick apply

Job details

Permanent | Full-time
£26,000 - £28,500 a year
9 days ago

Benefits

Work from home

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Process improvement
Internal department liaison
Customer support
Customer interaction
SaaS
Communication skills
Help desk

Full job description

Role and Responsibilities

In your role as Client Success & Onboarding Coordinator, you will be responsible for supporting the successful onboarding, adoption, and ongoing success of pharmacy customers on the BeWell platform. You will play a key role in ensuring pharmacies are effectively launched and supported, particularly during the early stages of their journey, while taking a proactive, consultative approach to help customers maximise the value of the platform throughout their lifecycle with BeWell.

Your core responsibilities will include:

Client Launches

You will support pharmacies through BeWellʼs structured onboarding journey from initial introduction through to go-live, ensuring all required setup steps are completed accurately and within agreed timelines.

You will coordinate and schedule onboarding calls, training sessions, and follow-ups, maintaining clear communication with customers to ensure momentum is sustained and expectations are effectively managed.

You will act as a proactive and consultative partner to customers, helping them understand how to best leverage the BeWell platform to improve patient engagement, enhance service delivery, and support business growth.

You will develop and maintain strong working relationships with pharmacy customers, acting as a professional and approachable point of contact throughout onboarding and early adoption.

You will build and maintain a strong understanding of the BeWell platform and its capabilities, acting as a subject matter expert SME for customers and supporting them with practical guidance on how to use the system effectively.

You will provide first-line support to customers and patients via email and telephone, logging, tracking, and managing queries in line with defined processes and service level expectations.

You will troubleshoot common platform issues, identify when escalation is required, and work closely with internal teams to ensure timely and effective resolution.

You will proactively identify risks, delays, or gaps in onboarding progress and take appropriate action to resolve them, ensuring a consistent and high-quality customer experience.

You will maintain accurate and up-to-date records of all onboarding activity, customer interactions, and support queries within BeWellʼs systems and tools.

You will identify recurring issues, customer feedback, and areas for improvement, and communicate these insights to internal teams to support ongoing product and process enhancement.

You will collaborate closely with the Client Success, Product, and Operations teams to ensure a seamless transition from onboarding through to ongoing customer success.

You will contribute to the continuous improvement of onboarding processes, training materials, and customer experience, sharing ideas and feedback based on your day-to-day interactions.

Ongoing Support Function

You will provide ongoing inbound support to pharmacy customers as they continue to use the BeWell platform, ensuring queries are handled promptly, professionally, and in line with defined service standards.

You will manage support requests end-to-end, maintaining clear communication with customers and ensuring they remain informed and confident throughout the resolution process.

You will identify patterns in support queries and proactively contribute to improving knowledge bases, training materials, platform enhancements, and platform usability.

Account Consultation & Review

You will proactively engage with existing customers to conduct periodic account reviews, assessing platform usage, engagement levels, and overall account health.

You will identify opportunities for customers to increase their use of the platform, including adoption of new features, optimisation of existing workflows, and improved utilisation of services.

You will support customers in deploying initiatives such as campaigns, service rollouts, or retraining sessions to improve patient engagement and maximise return on investment from the platform.

You will act as a consultative partner, helping customers translate platform capabilities into measurable business and clinical outcomes.

General

You may be required to undertake such other duties as are reasonably consistent with your role and the needs of the business. Your responsibilities may be amended from time to time to reflect the evolving requirements of BeWell.

What We’re Looking For

Essential

Strong written and verbal communication skills
Highly organised with good attention to detail
Comfortable speaking to customers on calls and video meetings
Confident using digital tools (email, calendars, CRM systems)
Positive, proactive attitude with a willingness to learn

Desirable (but not required)

Interest in healthcare, pharmacy, or digital health
Experience in a customer-facing, admin, support, or coordination role
Familiarity with SaaS platforms or onboarding processes

What You’ll Get

Full training on the BeWell platform and onboarding processes
Clear development pathway into Client Success, Account Management, or Operations
Exposure to a fast-growing UK health-tech company
Supportive team environment with structured processes
Competitive entry-level salary
Hybrid / remote working flexibility

Why Join BeWell?

Be part of a purpose-driven company improving access to community healthcare
Build valuable, transferable skills in customer success and SaaS operations
Work closely with pharmacies and make a real impact on their digital journey
Join a growing team with clear opportunities to progress

How to Apply

Apply via Indeed or LinkedIn with your CV and a short note explaining why you’re interested in the role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,500.00 per year

Benefits:

Work from home

Application question(s):

From time to time, this role may involve travel to attend company-wide meetings. Are you comfortable with this requirement?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB1 2JH

Quick apply

Refine Your Search

business support coordinator jobs in saffron walden, ess

Client Success Coordinator - Pharmacies

Research Ethics and Publications Coordinator (Part Time, Fixed Term)

Finance and Business Support Coordinator

HR Coordinator

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Operations & Administration Coordinator

Quality Systems Coordinator (Manufacturing)

Service Support Coordinator

Hospitality Co Ordinator

Programme Coordinator

Office Based - Logistics & Operations Coordinator - Luxury Furniture Rental Company

Energy Project Coordinator

Internal Sales Coordinator

Transport Coordinator

Workplace Experience Coordinator

Workplace Experience Coordinator

Implementation Coordinator

Office & Events Coordinator

Programme Coordinator

Workplace Coordinator

I want to receive the latest job alerts for business support coordinator in saffron walden, ess

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