Helpdesk support Work, Jobs in Skelmersdale, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
7d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
IT Technician
NRG Riverside —Skelmersdale
- £33,475 a year
- Monday to Friday
- Azure
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
5d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
ERP System Support Officer (HR/P)
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
- Microsoft Office
- Human resources
12d
Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Software troubleshooting
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
12d
ERP System Support Administrator
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
- Maintenance
- Microsoft Office
11d
IT Support Technician
UK MANAGEMENT COLLEGE —Salford
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Windows
- Travel
Quick apply
4d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Digital Systems Support and Training Officer
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
9h
Helpdesk Team Leader
Softcat —Manchester
- Hybrid work
- Azure
- Customer service
- ERP systems
- Flexible schedule
ERP System Support Officer (Finance)
Cheshire West and Chester Council —Ellesmere Port
- ERP systems
- Microsoft Office
- IT
12d
Operations / IT Apprentice
Verlingue —Manchester
- £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Facilities & Building Manager (Full-Time)
Mason Partners —Liverpool
- £32,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Quick apply
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
CCTV Operator
Lodge Service —Leigh
- £13.53 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
15h
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
Graduate Process Improvement AI Integration Assistant
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
6d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
- AutoCAD
- Microsoft Office
Quick apply

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
7 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in skelmersdale, lan

Senior Helpdesk Analyst

1st Line Support Engineer

IT Technician

Junior IT Service Desk Representative (Apprentice)

Customer Service Administrator – Reactive, Planned & Compliance

ERP System Support Officer (HR/P)

Technical Helpdesk Agent

ERP System Support Administrator

IT Support Technician

Technical Administrator

Digital Systems Support and Training Officer

Helpdesk Team Leader

ERP System Support Officer (Finance)

Operations / IT Apprentice

Facilities & Building Manager (Full-Time)

IT Technician

CCTV Operator

IT Applications Analyst

Graduate Process Improvement AI Integration Assistant

IT Support Analyst

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