Incident manager Work, Jobs in Sunderland (with Salaries)

Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- Maintenance
- SQL
- Agile
- Annual leave
Quick apply
9d
Profit Protection Compliance Manager, Stadium of Light
Delaware North —Sunderland
- Weekend availability
- Bar
- No degree
- Travel
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
Quick apply
Positive Behaviour Support Lead (Level 6 Qualified) - Part Time or Consultancy
The Care and Support Group —Stanley
- Part-time
- Hybrid work
- Bachelor's degree
- Travel
- Organisational skills
Quick apply
Cluster General Manager - 4 Month Fixed Term Contract
iQ Student Accomodation —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave
Duty Supervisor
Homeless Action —Sunderland
- £13.45 an hour
- Overtime
- Microsoft Outlook
- Salesforce
- Organisational skills
Quick apply
Deputy Manager
Bleep 360 —Gateshead
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
9d
Scheme Manager - Adult Supported Living
Swanton Care and Community —Bishop Auckland
- £33,000 a year
- Weekend availability
- Travel
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
Deputy Manager
Bleep 360 Group —Gateshead
- £33,000 - £35,000 a year
- Hybrid work
- Supervising experience
- Travel
- Mentoring
- Employee assistance programme
Quick apply
11d
Contract and Operations Manager
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
5h
Service Manager
Bleep 360 —Gateshead
- £38,000 - £40,000 a year
- Full-time
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
9d
Senior IT Service Manager
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
11d
Registered Manager
Flexible Support Options Ltd —Newcastle upon Tyne
- £40,000 a year
- Full-time
- Administrative experience
- Driving
- In-person
- Store discount
- Employee discount
Quick apply
8d
Service Manager
Bleep 360 Group —Gateshead
- £38,000 - £40,000 a year
- Travel
- Care plans
- Leadership
- Employee assistance programme
Quick apply
11d
Health & Safety Manager - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- Nights as needed
- Customer service
- Communication skills
Deputy QA Manager
Prima Cheese —Seaham
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
- Employee assistance programme
Health, Safety and Environment (HSE) Senior Manager
LOGISTEED UK Limited —Washington
- Overtime
- Master's degree
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
11d
Senior Facilities and Operations Manager
Seloxium Limited —Redcar
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
Quick apply
ICQA Area Manager
Amazon UK Services Ltd. —Gateshead
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
4d
SHE Manager
Coveris Louth Ltd —Hartlepool
- Up to £28,800 a year
- Part-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
3d

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incident manager jobs near sunderland

Incident Manager

Giacom -
Prudhoe

Quick apply

Job details

£30,000 - £35,000 a year
9 days ago

Benefits

Annual leave
Company pension

Qualifications

Incident management
Maintenance
SQL
ITIL
Agile
Problem management
Root cause analysis

Full job description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

Platform Operations and in turn the Incident & Change Team is responsible for the performance, stability, reliability, and security of our customer facing platforms across Marketplace, Integrations & Tools. It is a multi-disciplined department consisting of Platform TechOps Engineers, Platform DevOps Engineers, and Platform Technical Specialists who work closely with the other departments and teams across Platform Product, Platform Delivery & Engineering, and the wider business.

This is a technical and varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. Responsible for incident response and continuous improvement of support processes, you will help support the other areas of Platform as they develop and run infrastructure, COTS Products, and Services for our applications. Our aim is to provide excellent customer service by ensuring platform stability and availability.

What you'll be doing

Responsible for running Major Incidents across the business that affect our trading platform
Manage and take ownership of Incidents, and defects across the platforms.
Engaging with Management & Stakeholders.
Leading the root cause analysis and creation of incident post-mortems off the back of service restoration.
Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions and known fixes.
Participate in the on-call rota, being available 24/7 when scheduled to be on call

Skills, Qualifications, and Experience

Proven experience in a Support or Service Desk role.
Solid understanding and practical application of ITIL principles is essential, particularly in Incident and Problem Management.
Demonstratable experience within the support space
Demonstratable experience within the Incident & Problem space.
Client-centric approach with ability to be flexible with workload patterns.
A working knowledge of SQL
Demonstratable experience with Incident Management tools and processes across Agile spaces.
A driven and enthusiastic individual with a keen interest in technology and the ability to organise and self-manage.

What's in it for you?

Hybrid working
Investment in your future career with a variety of learning and development opportunities.
No dress code - embrace the freedom to bring your whole self to work.
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future.
Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

Quick apply

Refine Your Search

incident manager jobs in sunderland

Incident Manager

Profit Protection Compliance Manager, Stadium of Light

Operations Manager

Positive Behaviour Support Lead (Level 6 Qualified) - Part Time or Consultancy

Cluster General Manager - 4 Month Fixed Term Contract

Duty Supervisor

Deputy Manager

Scheme Manager - Adult Supported Living

Deputy Manager

Contract and Operations Manager

Service Manager

Senior IT Service Manager

Registered Manager

Service Manager

Health & Safety Manager - Metrocentre, Gateshead

Deputy QA Manager

Health, Safety and Environment (HSE) Senior Manager

Senior Facilities and Operations Manager

ICQA Area Manager

SHE Manager

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