Support coordinator Work, Jobs in Whitchurch, Crf (with Salaries)

Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
13d
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Project Coordinator - Domestic Energy Assessor (DEA)
Sero —Cardiff
- Up to £28,000 a year
- 8 hour shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
People and Culture Coordinator
Genuit Group —Caerphilly
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Contracts & Compliance Coordinator
Apprenticeship Group Wales Ltd —Caerphilly
- £28,000 a year
- Full-time
- Management
- Databases
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Part time Wedding and Events Coordinator (On-the-Day)
Pickled Pumpkin Catering LTD —Caldicot
- £15.50 an hour
- Part-time
- Team management
- Organisational skills
- In-person
Quick apply
14d
Lettings Tenancy Signings & Accounts Coordinator
CPS Homes —Cardiff
- £30,000 a year
- Full-time
- Data entry
- In-person
- Communication skills
Quick apply
10d
Operations Manager - Waste Management
Smiths Gloucester Limited —Cardiff
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Compliance Coordinator
YeoValley —Highbridge
- £32,176 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
Optical Assistant/ Clinic Coordinator
Soulsby Optcians —Cardiff
- From £13 an hour
- Part-time
- Hybrid work
- Business development
- Driving
- Store discount
- Employee discount
Quick apply
10d
Social Media Co-ordinator
The Celtic Collection —Newport
- Full-time
- Social media management
- Communication skills
- Resort
- Employee discount
5d
Bureau Services Co-Ordinator
Savills —Cardiff
- Full-time
- Organisational skills
- Annual leave
Warehouse Operations Coordinator
SSTEG Logistics & Supply —Cardiff
- £2,417 - £3,250 a month
- Full-time
- Warehouse experience
- Communication skills
- Time management
- Health & wellbeing programme
Quick apply
Social Inclusion Service Coordinator
CISWO —Pontypridd
- £24,158 - £30,197 a year
- Part-time
- Hybrid work
- First Aid Certification
- Communication skills
Quick apply
Fleet Coordinator
SSTEG Logistics & Supply —Cardiff
- £2,500 - £3,250 a month
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Health & wellbeing programme
Quick apply
Catering assistant
Inferno Catering wales Ltd —Whitchurch
- £12 - £14 an hour
- Full-time
- POS
- In-person
- Guest services
Quick apply
10d
Marketing Project Coordinator (Part time)
YeoValley —Blagdon
- £25,200 - £30,400 a year
- Monday to Friday
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
Quick apply
10d
Service Support and Buildings Coordinator
Barod —Caerphilly
- From £24,479 a year
- Full-time
Quick apply
9d
Learning and Development Coordinator
Ergesis Management and Organisational Development —Bridgend
- £2,600 - £3,100 a month
- Full-time
- Microsoft Office
- Databases
- Human resources
- Free parking
- Sick pay
Quick apply
4d

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support coordinator jobs near whitchurch, crf

Customer Engagement Co-ordinator

United Welsh -
Caerphilly

Apply Now

Job details

Full-time
£28,194.75 a year

Qualifications

Microsoft Word
Social housing experience
Client engagement
Stakeholder liaison
Complaint handling
Databases
Partnership building
Relationship management
Front desk
Customer interaction
Communication skills
Welsh

Full job description

Customer Engagement Co-ordinator

Reporting to: Senior Customer Service Coordinator

Broad purpose of the post

We are looking for a Customer Engagement Co-ordinator to deliver exceptional customer service across various channels, making sure queries are resolved professionally and quickly.

In this role you will manage reception duties, process documents, and welcome visitors warmly. You will work flexibly within our Housing and Communities Team, maintaining high service standards and creating positive experiences for customers. Building strong relationships with partners and managing customer expectations proactively are important aspects of the role.

Fixed Term Contract (12 Months), Full Time (35 hours)
£28194.75 per annum
Closes 2nd September, Midday
Interviews 9th / 10th September

Key accountabilities

Deliver a responsive, customer-focused service across all communication channels, including telephone, face-to-face, text, email, and social media, making sure queries are resolved effectively and quickly
Show excellent person skills while managing reception duties at our head office, including processing documents, handling post, and warmly welcoming visitors to the office
Record, assist and action customer feedback including compliments and complaints, and use the knowledge gained from feedback to improve our services
Support the Housing and Communities Team by working flexibly to make sure the highest standards of service delivery, enabling positive experiences for both internal and external customers and partners
Assist United Welsh in meeting their financial targets to make sure that the organisation can make the most of its financial strength. For example, making sure that rent queries and direct debit mandates are correctly and professionally handled
Build strong relationships with partners such as Celtic Horizons, managing agents, and support providers to shorten customer journey time and resolve queries efficiently at the first point of contact. Where possible, you will resolve queries and provide relevant information at the first point of contact to provide the best possible outcome for the customer and deliver departmental KPIs.

Essential Criteria

Proven experience in a customer service role, demonstrating the ability to handle a range of customer inquiries effectively
Ability to work effectively within a dynamic team, maintaining high standards of professionalism, empathy, and kindness
Proficiency in Microsoft Excel, Word, Outlook, and email, with the ability to learn and adapt to new software
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
Strong person skills, capable of managing reception duties, processing documents, handling postal tasks, and warmly welcoming customers
Highly adaptable and flexible, able to work within a team to meet changing priorities and demands. Remaining calm and composed under pressure, ensuring effective service delivery
Proactively manage customer perceptions and expectations, providing education and guidance as needed
Skilled in building and maintaining positive relationships with residents and other stakeholders, fostering trust and satisfaction
Strong numerical skills, with the ability to accurately calculate rent payments

Desirable Criteria

Experience of working within the Social Housing sector
Experience of customer service through corporate social media channels
Competent using Capita OpenHousing as a housing management system
Familiar with Microsoft Teams
Familiar with IS databases
Welsh language skills

Apply Now

Refine Your Search

support coordinator jobs in whitchurch, crf

Customer Engagement Co-ordinator

Contact Officer

Senior Resource Coordinator

Project Coordinator - Domestic Energy Assessor (DEA)

People and Culture Coordinator

Contracts & Compliance Coordinator

Part time Wedding and Events Coordinator (On-the-Day)

Lettings Tenancy Signings & Accounts Coordinator

Operations Manager - Waste Management

Compliance Coordinator

Optical Assistant/ Clinic Coordinator

Social Media Co-ordinator

Bureau Services Co-Ordinator

Warehouse Operations Coordinator

Social Inclusion Service Coordinator

Fleet Coordinator

Catering assistant

Marketing Project Coordinator (Part time)

Service Support and Buildings Coordinator

Learning and Development Coordinator

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