Customer experience coordinator Work, Jobs in Cheadle Heath, Gtm (with Salaries)

Retentions Support Coordinator
Bioidentical Hormone Therapy Ltd —Stockport
- £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
2d
Maintenance Coordinator
Student Cribs —Manchester
- £28,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Referral programme
Quick apply
Receptionist
Life Leisure —Stockport
- £13.45 an hour
- Part-time
- CRM software
- Data entry
- Front desk
Quick apply
1d
Project Coordinator UK
Howco Group —Stockport
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
4d
Ocean Export Co-ordinator
BDP International Logistics Limited T/A PSA BDP —Manchester
- £28,000 - £38,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
3d
Quality Coordinator
Belman UK —Stockport
- £33,000 - £35,000 a year
- Full-time
- ERP systems
- English
- Analysis skills
- Free parking
Quick apply
13d
People and Operations Coordinator
Mis-sold Expert —Manchester
- £30,000 - £35,000 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
Quick apply
1d
Senior Referral Coordinator
CareTech Group —Stockport
- Up to £30,000 a year
- Full-time
- Hybrid work
- Experience working with children
- Team management
- Communication skills
- Annual leave
8d
Customer Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Time management
- Free parking
- Annual leave
1d
Referral Team Leader
VAL's Community —Cheadle
- From £32,000 a year
- Full-time
- Computer literacy
- Writing skills
- Data entry
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Fleet Operations Account Coordinator - Hybrid Working
TrustFord —Manchester
- Full-time
- Hybrid work
- Hotel
- Annual leave
- Employee discount
Events Trainee
Orbit London —Manchester
- £14 - £16 an hour
- Full-time
- Organisational skills
- In-person
- Time management
- Free parking
- Life insurance
Quick apply
1d
Repairs & Maintenance Coordinator
Cromwood Housing —Prestwich
- £28,420 - £30,450 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Supervising experience
- Health & wellbeing programme
Quick apply
3d
QHSE & Operations Coordinator
Pumpflow Limited —Manchester
- Up to £30,000 a year
- English
- Continuous improvement
- Organisational skills
- Free parking
- Flexitime
Quick apply
2d
Sales Coordinator
Hardscape Products Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Continuous improvement
- Free parking
Quick apply
Wedding and Events Coordinator
Brightstar Hospitality Management —Cheadle
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Flexible schedule
Quick apply
12d
Project Coordinator
Hardscape Products Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Customer service
- ERP systems
- Organisational skills
- Profit sharing
- Sick pay
Quick apply
Office Coordinator
eco-i Limited —Warrington
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d
Facilities Co-ordinator - Block Management
Block Living —Manchester
- £25,500 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Work from home
- Employee discount
Quick apply
2d
HR Coordinator
Greenergy —Manchester
- Hybrid work
- Writing skills
- Travel
- Recruiting
- Annual leave
- Employee discount
Quick apply
9d

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customer experience coordinator jobs near cheadle heath, gtm

Retentions Support Coordinator

Bioidentical Hormone Therapy Ltd
Stockport

Quick apply

Job details

Full-time
£26,000 a year
2 days ago

Qualifications

Record keeping
Customer service call handling
Customer retention
Customer service
Regulatory reporting
Administrative support experience
Patient service
Administrative experience
Analysis skills
Data management
Continuous improvement
Data entry
Churn prevention
Data analytics
Organisational skills
Management reporting
Outbound calling
Communication skills

Full job description

Overview

The Retention Support Co-ordinator plays a key role in supporting the Retentions function by providing administrative, reporting and coordination support to improve patient retention and reduce revenue leakage.

The role focuses on identifying at-risk patients, monitoring trends, supporting retention initiatives and ensuring accurate tracking of patient activity across the lifecycle.

While primarily a support-based role, there is an element of inbound and outbound patient contact where required, assisting the wider team in re-engaging patients and supporting retention activity.

This is a hybrid role combining data, coordination and patient interaction, contributing to overall retention performance and patient experience.

Who is BioID Health

BioID Health is a developing nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Our clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women.

BioID aims to provide a safe, effective, and exclusive bespoke service with consultation and prescription of bioidentical hormones by specialist clinicians. We are in a period of growth and development and are looking to recruit the best candidates to deliver our gold standard vision to our patients.

BioID offers full and comprehensive training to its employees, so a pre-existing knowledge of hormone replacement therapy is not mandatory.

Why Join Us

We are a rapidly growing organisation, expanding and introducing new services as we continue to evolve. This is an exciting time to join the business and play a meaningful role in shaping its development and future direction.

Our work supports individuals on their personal health and wellbeing journeys, and being part of a business that delivers positive, life-changing outcomes is genuinely rewarding. The sense of achievement in making a real difference is shared across the entire organisation.

As an expanding company, we offer opportunities for learning, career progression and professional development, alongside a supportive and collaborative working culture that values innovation, commitment and continuous improvement.

Key Responsibilities

Retention Support & Coordination

· Support the Retentions team with day-to-day administrative and coordination tasks

· Assist in the identification of at-risk patients based on defined triggers and behaviours

· Maintain and update tracking systems relating to patient retention activity

· Support the execution of retention campaigns and initiatives

· Ensure accurate record-keeping across all systems

Data Analysis & Reporting

· Monitor patient data to identify trends, drop-off points and retention risks

· Produce regular reports on retention activity, outcomes and performance

· Highlight patterns or concerns to the Retentions team and wider business

· Support continuous improvement by providing data-led insights

Patient Engagement Support

· Conduct outbound contact to patients identified as at risk, where required

· Support inbound queries relating to retention or ongoing patient journeys

· Assist in re-engagement activity to encourage patients to continue treatment

· Ensure all communication is professional, empathetic and aligned with company standards

Operational & Administrative Support

· Assist with managing patient journeys and follow-up actions

· Support coordination between Retentions, Clinical and Patient Support teams

· Ensure tasks and actions are completed in line with internal processes

· Contribute to improving processes to enhance efficiency and patient experience

Skills & Experience

Essential

· Strong administrative and organisational skills

· Good analytical ability with attention to detail

· Confident using systems and managing data

· Strong written and verbal communication skills

· Ability to manage workload and prioritise effectively

Desirable

· Previous experience in a support, coordination or administrative role

· Exposure to customer service, patient support or retention-based environments

· Experience working with reporting or data analysis

· Experience handling inbound/outbound calls

Key Attributes

· Patient-focused and empathetic approach

· Proactive and detail-oriented

· Comfortable working both independently and as part of a team

· Able to identify issues and suggest improvements

· Adaptable within a growing and evolving business

Additional Information

This role may include some inbound and outbound call activity as required by business needs
Commission may be earned based on contribution to retention activity and outcomes (non-contractual)
Full training will be provided

Pay: £26,000.00 per year

Experience:

Administrative: 1 year (required)
Healthcare: 1 year (preferred)
Customer service: 1 year (required)
Outbound calling: 1 year (preferred)
Customer retention: 1 year (preferred)
Regulatory reporting: 1 year (preferred)
Data entry: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Stockport SK1 1HG

Quick apply

Refine Your Search

customer experience coordinator jobs in cheadle heath, gtm

Retentions Support Coordinator

Maintenance Coordinator

Receptionist

Project Coordinator UK

Ocean Export Co-ordinator

Quality Coordinator

People and Operations Coordinator

Senior Referral Coordinator

Customer Service Coordinator

Referral Team Leader

Fleet Operations Account Coordinator - Hybrid Working

Events Trainee

Repairs & Maintenance Coordinator

QHSE & Operations Coordinator

Sales Coordinator

Wedding and Events Coordinator

Project Coordinator

Office Coordinator

Facilities Co-ordinator - Block Management

HR Coordinator

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