Customer support coordinator Work, Jobs in South Ockendon, Ess (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
9d
Customer Success Coordinator
CleanCloud —London
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- English
- Work from home
- Life insurance
Quick apply
2d
Service Coordinator
Eclipse Dental Engineering —Rochester
- £30,000 - £36,000 a year
- Full-time
- Salesforce
- English
- Analysis skills
- Free parking
- Sick pay
Quick apply
2d
Dental Receptionist/treatment coordinator
Barkingside Dental Care Ltd —Barkingside
- Full-time
- In-person
Quick apply
Communications Office Coordinator
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
8d
Customer Support Coordinator
QA —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
9d
IT Service Coordinator
TOM Digital Technologies Ltd —London
- £3,800 - £4,800 a month
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Client Services Coordinator
Wilmington plc —London
- £28,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee discount
Client Services Coordinator
Volaro Digital —Ingatestone
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Marketing
- Organisational skills
- Work from home
Quick apply
3d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Solar PV Administrator / Renewables Operations Coordinator
Baltic Electric Ltd —London
- £15 - £20 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Work from home
- Referral programme
Quick apply
8d
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Store discount
- Health & wellbeing programme
Quick apply
Client Services Coordinator
RGH‑Global Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Front desk
Customer Service Coordinator
Hill Group UK —Waltham Abbey
- Computer literacy
- Organisational skills
- Computer skills
- Employee discount
4d
Coordinator, Online Merchandising
Tapestry Inc —London
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
- Employee assistance programme
- Employee discount
2d
Helpdesk Coordinator
Rapport —London
- £35,000 a year
- Full-time
- Customer service
- Guest services
- Employee assistance programme
3d
Administrator / Helpdesk Co-ordinator
BidvestNoonan —London
- £17,069.49 a year
- Part-time
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
3d
Corporate Reception & Office Coordinator
Hitachi —London
- Full-time
- Microsoft Office
- Organisational skills
- Front desk
- Employee assistance programme
- Life insurance
8d
Patient Support Coordinator/ Medical Receptionist
VisitHealth Ltd —London
- From £26,500 a year
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9d
Evening Office Coordinator
The Dorchester —London
- Customer service
- English
- Hotel
- Employee discount
- Referral programme
1d

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customer support coordinator jobs near south ockendon, ess

Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
9 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

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Refine Your Search

customer support coordinator jobs in south ockendon, ess

Support Case Coordinator

Customer Success Coordinator

Service Coordinator

Dental Receptionist/treatment coordinator

Communications Office Coordinator

Customer Support Coordinator

IT Service Coordinator

Client Services Coordinator

Client Services Coordinator

Customer Experience Coordinator

Solar PV Administrator / Renewables Operations Coordinator

Customer Assistance Coordinator - Home Assistance

Client Services Coordinator

Customer Service Coordinator

Coordinator, Online Merchandising

Helpdesk Coordinator

Administrator / Helpdesk Co-ordinator

Corporate Reception & Office Coordinator

Patient Support Coordinator/ Medical Receptionist

Evening Office Coordinator

I want to receive the latest job alerts for customer support coordinator in south ockendon, ess

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