Customer service administrator Work, Jobs in Stirling, Stg (with Salaries)

Receptionist / Clinic Administrator
MacFarlane Physiotherapy —Stirling
- £14 an hour
- Part-time
- Administrative experience
- Front desk
- Cleaning
- Free parking
Quick apply
3d
SIPP Administrator
XPS Pensions Group —Stirling
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral programme
5d
Receptionist/Podiatry Assistant
Grant Chiropody and Podiatry Ltd —Falkirk
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
13d
Receptionist/Administration
Microcom Training —Stirling
- £15,000 - £20,000 a year
- No experience needed
- Front desk
- In-person
Quick apply
Property Administrator (SIP)
XPS Pensions Group —Stirling
- Full-time
- Communication skills
- Time management
- Employee discount
- Referral programme
5d
Administrative Assistant/Client Services Coordinator
BK Gill Solicitors Ltd —Glasgow
- £28,000 - £32,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Front desk
Quick apply
11d
Service and Office Administrator
Thermal Care Scotland LTD —Bathgate
- £27,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
2d
Logistics Administrator
Unsworth —Scotland
- Organisational skills
- Computer skills
- Communication skills
- Employee assistance programme
Quick apply
1d
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
2d
Legal Administrator
McVey and Murricane —Glasgow
- £23,500 - £27,000 a year
- Microsoft Word
- Customer service
- Computer literacy
- Work from home
Quick apply
3d
Self-Employed Administrator / Clinic Support Assistant
Beauty Health Aesthetics —Stirling
- £10.85 - £12.71 an hour
- Front desk
- IT
- In-person
- Free parking
- Employee discount
Quick apply
Domestic Admin Supervisor
NHS Scotland —Stirling
- £29,103 - £31,409 a year
- Travel
10d
Property Maintenance Administrator (Compliance)
Link Group Limited —Falkirk
- £30,132 - £38,293 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
8d
Administrator
Bishopbriggs Out of School Care —Glasgow
- £14,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
1d
Dental Receptionist
Dental Studios Scotland —Glasgow
- £13.06 - £16.00 an hour
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
4d
Part-Time Receptionist / Administrator
Johnston Podiatry —Glasgow
- £13 an hour
- Part-time
- Computer literacy
- Administrative experience
- Data entry
- Free parking
- Annual leave
Quick apply
5d
Sales Administrator
MD Asset Finance T/A Easyleasing —Glasgow
- £25,420 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee discount
- Referral programme
Quick apply
3d
Medical Administrator/ Receptionist
Auchinairn Medical Practice —Bishopbriggs
- £13.50 - £14.50 an hour
- Part-time
- Administrative experience
- Front desk
- Computer skills
- Free parking
- Annual leave
Quick apply
3d
Office Administrator HR and Payroll Experience
Glow Social Care —Bathgate
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
4d
Customer Service Administrator
Capita —Glasgow
- From £27,248 a year
- Full-time
- Financial services
- Employee discount
2d

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Receptionist / Clinic Administrator

MacFarlane Physiotherapy
Stirling

Quick apply

Job details

Part-time
£14 an hour
3 days ago

Benefits

Free parking
Company pension

Qualifications

Record keeping
Inbound customer enquiry call handling
Clinical record keeping
Patient appointment coordination
Administrative support experience
Email software
Administrative experience
Appointment booking and call handling
Medical reception and administration experience
Client services
Electronic patient record systems
Front desk
Cleaning
Stocking
Appointment scheduling
Patient record updating
Patient appointment data entry
Patient registration
Managing patient records
Communication skills
Time management

Full job description

MacFarlane Physio is a busy and welcoming physiotherapy clinic based in Stirling. We are committed to providing high-quality care and an excellent experience for every patient who visits or contacts the clinic.

We are looking for a friendly, organised and motivated Receptionist / Clinic Administrator to join our team for 20 hours per week.

Position Overview

As the first point of contact for our patients and visitors, you will play an important role in creating a positive, professional and welcoming clinic environment.

The successful candidate will provide excellent customer service while supporting the day-to-day administration and smooth operation of the clinic. This role would suit someone who is confident communicating with patients, highly organised and comfortable managing several tasks at once.

Key ResponsibilitiesPatient Reception and Customer Service

Welcome patients and visitors in a warm, friendly and professional manner.
Manage patient check-in and ensure personal information is recorded accurately.
Provide a helpful and supportive experience throughout each patient’s visit.
Respond professionally and compassionately to patient questions, concerns and feedback.
Escalate clinical or sensitive matters to the appropriate team member when required.

Appointment Scheduling

Book initial assessments, follow-up appointments, treatments and consultations using the clinic management system.
Work with physiotherapists and other practitioners to coordinate appointment availability.
Assist patients with rescheduling, cancellations and appointment reminders.
Help maintain an efficient diary and make effective use of available appointment capacity.
Manage waiting lists and contact patients when suitable appointments become available.

Telephone, Email and Online Communication

Answer incoming telephone calls promptly and professionally.
Respond to appointment requests and general enquiries.
Monitor and manage the clinic email inbox.
Respond to website enquiries, online messages and social media enquiries where appropriate.
Ensure messages are recorded accurately and passed to the correct team member.

Clinic Administration

Maintain accurate and confidential patient records.
Process patient registration forms and update contact details when required.
Support the preparation of letters, invoices, receipts and other clinic documentation.
Take payments and accurately record transactions.
Assist with third-party billing and insurance administration where required.
Support the management of office supplies, stationery and clinic stock.
Carry out general administrative duties to support the wider clinic team.

Clinic Environment

Help maintain a clean, tidy and welcoming reception and waiting area.
Ensure patient information and promotional materials are organised and up to date.
Monitor reception, waiting room and toilet areas throughout the shift.
Report maintenance, cleaning or equipment issues promptly.

Data Protection and Clinic Procedures

Handle patient information confidentially and in accordance with UK GDPR and clinic policies.
Follow MacFarlane Physio’s procedures for payments, cancellations, record keeping and patient communication.
Support the clinic in maintaining high standards of professionalism, safety and patient care.

Skills and Experience

Essential

At least one year of reception or customer service experience.
Excellent verbal and written communication skills.
A friendly, professional and patient-focused approach.
Strong organisational and time-management skills.
The ability to multitask and remain calm in a busy environment.
Confidence using computers, email and online booking systems.
Attention to detail and the ability to maintain accurate records.
The ability to work independently and as part of a team.
Reliability, punctuality and discretion when handling confidential information.

Desirable

Previous experience in a healthcare, physiotherapy or medical reception environment.
Previous administrative experience.
Experience using clinic management or electronic patient record systems.
An understanding of UK GDPR and patient confidentiality.
Experience handling payments, invoices or insurance administration.

Working Hours

This is a permanent, part-time position for 20 hours per week.

Working hours will be 10am-2pm. Some flexibility may be required to provide reception cover during holidays or periods of staff absence.

Benefits

Competitive hourly rate of £14.
Company pension.
A positive, friendly and supportive working environment.
Parking expenses

Experience

Reception or customer service experience: 1 year preferred.
Administration experience: 1 year preferred.
Healthcare or clinic experience is beneficial but not essential.

Ability to Commute

Applicants must be able to reliably commute to MacFarlane Physio in Stirling for all scheduled shifts.

How to Apply

Please submit your CV.

We welcome applications from friendly, dependable and motivated individuals who take pride in providing excellent customer service and supporting a busy healthcare team.

Pay: £14.00 per hour

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

customer service administrator jobs in stirling, stg

Receptionist / Clinic Administrator

SIPP Administrator

Receptionist/Podiatry Assistant

Receptionist/Administration

Property Administrator (SIP)

Administrative Assistant/Client Services Coordinator

Service and Office Administrator

Logistics Administrator

Service Administrator

Legal Administrator

Self-Employed Administrator / Clinic Support Assistant

Domestic Admin Supervisor

Property Maintenance Administrator (Compliance)

Administrator

Dental Receptionist

Part-Time Receptionist / Administrator

Sales Administrator

Medical Administrator/ Receptionist

Office Administrator HR and Payroll Experience

Customer Service Administrator

I want to receive the latest job alerts for customer service administrator in stirling, stg

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