customer support coordinator Work, Jobs in amersham, bkm (with Salaries)

Patient Services Coordinator
DoctorNow —Beaconsfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
9d
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
9d
Clinic Coordinator / Lead Administrator
The Iron Clinic —Rickmansworth
- £30,000 a year
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
Quick apply
5d
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Customer service
- Communication skills
- Time management
Quick apply
4d
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
9d
Customer Service Coordinator
BCAS Limited —Wallingford
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Life insurance
- Sick pay
Quick apply
Project Coordinator
EF Education First —Berkhamsted
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Work from home
- Employee assistance programme
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
9d
Customer Service &Sales Support Coordinator
Whistl UK Ltd —Marlow
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Senior Digital Trading Coordinator
Mint Velvet —High Wycombe
- Full-time
- Hybrid work
- Merchandising
- Employee discount
Quick apply
Customer Services Coordinator
Zela Solutions Ltd —Enfield
- £27,000 - £28,000 a year
- Part-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
1d
Training Operations Coordinator
British Airways —London
- Full-time
- Customer service
- Travel
- IT
2d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales & Admin Coordinator
Santoro Ltd —London
- £25,000 - £28,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
Quick apply
12d
Client & Marketing Coordinator (Part-Time)
Arthur Grace Residential —Gerrards Cross
- From £13,650 a year
- Part-time
- In-person
Quick apply
4d
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Service Coordinator - Hemel Hampstead
Learnd —Hemel Hempstead
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
5d
Business Coordinator
London Borough of Camden —London
- £38,923 - £43,749 a year
- Full-time
4d

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Patient Services Coordinator

DoctorNow
Beaconsfield

Quick apply

Job details

Full-time
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
GCSE
Front desk
IT
Leadership
Communication skills

Full job description

Patient Services & Front of House Coordinator

Reporting to

Patient Services Manager

Employment Type

Full Time

Employment Status

permanent

Job Location

Little Hall Barn, Windsor End, Beaconsfield, HP9 2JW

Hours of Work

37.5 hours per week which will involve shift work to cover the hours 1200 to 2015 Monday to Friday and two Saturdays per month 8:15-2:15pm

Primary philosophy

· Ensure that DoctorNow & The Beaconsfield Clinic’s Vision, Mission and Values are always at the heart of everything you do

· Communicate clearly and effectively with colleagues and the leadership team

· Contribute to developing a compliance (e.g. CQC/GDPR/ICO) and quality culture

· Responsibility and ownership of your function and always seek to maximise the customer experience and help influence overall customer service.

Job Purpose

Responsible for providing exceptional levels of care and customer service to our patients. Always greeting patients in a friendly, welcoming manner to ensure a positive, lasting impression.

Responsible for the smooth running of reception to provide a seamless and quality customer experience for patients.

Duties & Responsibilities

Responsibilities and duties include but are not limited to the following:

Patient services and Administration duties

· Answering phone calls within 3 rings and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests; dealing with enquiries; taking and passing on messages accurately and promptly etc

· Processing prescription requests in line with the practice protocol

· Take advanced payments over the phone to secure bookings

· Dealing with deliveries

· Using our ticketing system that our patients use to ask for information

· Dealing with uncollected prescriptions

· Restocking clinical room trollies

· Dealing with tasks generated through the clinical software

· Sending pathology results to patients once assigned by a clinician

· Dealing with patient registrations and ensuring all information is completed on the form prior to their appointment

Front of House duties

· Act as first point of contact for any patients visiting the practice and meet & greet patients/visitors in a professional and welcoming manner

· Provide excellent customer service to ensure a quality customer experience for patients

· Book, cancel, re-arrange appointments at the reception desk

· Take payments on the day ensuring the correct invoice is raised and processed; accurately logging cash payments

· Deal with patient samples and collections for our Laboratory

· Deal with general enquiries at the desk at Reception in a professional and appropriate manner

· Proactively promote our memberships and services at Reception ensuring new and PAYG patients are aware of our services and membership options and handing out brochures etc.

· Make drinks for patients and clinicians as needed

· Arrange for deliveries to be dealt with as required

· Ensure patients complete new patient registration and GDPR forms

· Add information to patient records paying very careful attention to detail

· Pass prescription requests through to clinicians during Prescription slots

· Ensure the relevant clinician's door plate and Doctor's stamp are in place as they come on duty

· Deploy spillage kits at Reception/in the waiting area as required

· Ensure the Reception desk and waiting areas are kept clean and tidy

· Alert patients to any delays in advance if possible or on arrival; ringing through to the clinician to let them know their next patient is waiting as per the protocol; keeping patients informed regarding any delays

· Stock replenishment at Beaconsfield Reception (till rolls/leaflets/business cards/appt cards/imaging forms/patient forms/Membership brochures/Services brochures etc)

· Alert a clinician immediately and offering assistance if a patient appears unwell in the waiting room

· Remain calm and following instructions in the case of an emergency

· Report any safeguarding concerns to the Safeguarding Lead or if they are not on duty to another clinician or the Patient Services Team Leader

· Deal with any paperwork that can be actioned at Reception

· Ensure self-pay on site ultrasound scans are billed to the patient

Compliance

· Maintain a compliance level of at least 75% across all learning and policy platforms

· Have a proactive approach to maintaining and improving the quality of service

· Ensure compliance with practice policies and procedures

Other

· Perform other duties as assigned by the Leadership and Management team

Qualifications; skills and experience

· Educational achievement to at least GCSE (or equivalent) including English Language and Maths

· Computer literate, able to use a range of software programmes including Microsoft Word, Excel and Outlook. The ability to learn new IT software quickly (with training)

· Proven experience in a Front of House role

· First Class communication skills

· Excellent organisation, planning and multitasking abilities

· Ability to think laterally and find solutions to problems

· Excellent attention to detail, confident, flexible and reliable

· High degree of confidentiality & integrity

Application question(s):

Do you have the right to work in the UK

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in amersham, bkm

Patient Services Coordinator

Press & Events Co-ordinator

Clinic Coordinator / Lead Administrator

Helpdesk Co-Ordinator

Service Helpdesk Coordinator

Resolution Coordinator

Customer Service Coordinator

Project Coordinator

Customer Experience Coordinator

Customer Service &Sales Support Coordinator

Senior Digital Trading Coordinator

Customer Services Coordinator

Training Operations Coordinator

Wholesale Customer Support Coordinator

Sales & Admin Coordinator

Client & Marketing Coordinator (Part-Time)

Office Workflow Co-ordinator

Service Coordinator - Hemel Hampstead

Telecoms Provisioning & Customer Support Coordinator

Business Coordinator

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