Customer care coordinator Work, Jobs in Babraham, Cam (with Salaries)

Customer Marketing Coordinator
Softwerx —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Marketing
- Microsoft Office
- Employee discount
- Gym membership
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Administrative Coordinator
Cyted Health —Cambridge
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Life insurance
2d
Customer Service Coordinator
Shearline Precision Engineering Ltd —Ely
- £26,325 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
10d
Home Visits Co-Ordinator
WeBuyVintage —Cambridge
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Quick apply
Implementation Coordinator
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Organisational skills
- APIs
Quick apply
6d
Activity Leader/ Student Services Coordinator
EC English Language Centres —Cambridge
- Full-time
- Customer service
- English
Quick apply
11d
Hire & Sales Coordinator
GAP Group —Bury St. Edmunds
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
5d
Center Operation Coordinator
French Consulting —Lakenheath
- Full-time
- Customer service
- Military
- Microsoft Office
Quick apply
Project Coordinators
Altro/Autoglym —Baldock
- Full-time
- Hybrid work
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
9d
Junior Sales Coordinator
Strictly Tables and Chairs Ltd —Shefford
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
9d
Hire and Sales Coordinator
GAP Group —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Sales
- Customer service
2d
Christmas Coordinator - 6-Month Fixed Term Contract
Planteria Group —Bishop's Stortford
- £29,000 a year
- Organisational skills
- Communication skills
Quick apply
3d

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customer care coordinator jobs near babraham, cam

Customer Marketing Coordinator

Softwerx -
Cambridge

Apply Now

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Company pension
Discounted gym membership
Employee discount
Gym membership
Referral programme

Qualifications

Hospitality
Marketing
Microsoft Office
Project management
Organisational skills
Cybersecurity
Business
B2B marketing
Communication skills
Marketing

Full job description

Softwerx is seeking a dynamic Customer Marketing Coordinator with sharp project management skills and a meticulous eye for detail to plan and execute Softwerx’s Customer Success Program, covering customer-focused initiatives that add value, cement loyalty and open new opportunities for business expansion. The Customer Marketing Coordinator will be joining a growing marketing team in an exciting and collaborative fast-paced environment.

Reporting directly to the Marketing Manager and working closely with the Customer Success Manager, the successful candidate will be a team player with excellent communication, administration and organisational skills. They must have a can-do attitude with the ability to work well under pressure and will play a key role in the company’s overall growth strategy by effectively shaping the Customer Success Program to deliver actionable insights for the product development and sales teams.

Overview

Contract type: Permanent

Location: This is a hybrid remote role with occasional travel across the UK for events and weekly visits to the Cambridge Head Office at CB22 3GN (may change depending on business requirements).

Hours of work: Full time 37.5 hours per week 9am – 5.30pm Monday – Friday.

Salary: £35,000 - £40,000 pa dependent on experience.

Key Responsibilities

Full end-to-end project management of the Customer Success Program, which includes but is not limited to in-person and online events, focus groups and awards ceremonies.
Input into, and the end-to-end execution of Softwerx’s Customer Advocacy program in collaboration with a selected 3rd party agency as required.
Align with sales and marketing to plan and execute Softwerx’s Microsoft First Awards, that recognises its customers dedication to a Microsoft First approach to security.
Build and nurture strong, trusted relationships with high-profile customers that are in Softwerx’s Platinum Club to ensure a mutual benefit and positive experience from customer advocacy initiatives.
Design, manage and orchestrate customer-led events and campaigns for Softwerx’s Platinum Club to help customers realise the continued value from their partnership with Softwerx.
Clear reporting to Senior Management on the progress and success of each program.
Work closely with the Customer Success Manager to ensure all programs are delivered on time and within specification.
Manage end-to-end event planning and reporting on the Microsoft Dynamics Customer Insights platform and with 3rd party suppliers as needed.
Ensure all projects adhere to Softwerx’s brand guidelines and are executed to a high standard.
Produce and deliver Softwerx’s Platinum Club webinars using Microsoft Teams.
Attend and manage in-person Platinum Club events as required.
Anticipate any future challenges during planning so they can be mitigated in good time.
Work closely with other sales and marketing functions, taking on strategic projects where required that will align and contribute towards wider marketing and business objectives.

Essential Experience

Degree in Events, Marketing, Hospitality or a related field.
3+ years of proven experience in a B2B customer-oriented marketing role.
Proven experience in end-to-end delivery of customer-focused activities
Able to work independently and with a team, manage multiple priorities, and deliver results in a fast-paced environment.
Comfortable with change, and a strong bias for action and attention to detail.
Experience and evidence of building strong professional relationships quickly with high-profile and valuable clients.
Very strong communication skills (written and verbal).
Very strong organisational skills, with a capacity to manage multiple, simultaneous projects and initiatives.

Preferred Experience

Knowledge and experience of using Microsoft Office, including Microsoft Dynamics.
Understanding of the cybersecurity industry.
Experience executing customer-focused programs targeted at c-level audiences.

Package

Competitive base salary £35K - £40K (experience dependent).
25 days holiday per annum plus UK public holidays.
Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
Life Cover (2 x basic salary).
Employer pension contribution (4% employer, 4% employee).
Continual training and career development.
Referral Scheme.

The successful candidate will be required to satisfy a right to work in the UK and a Standard DBS check at the conditional offer stage.

No agencies please.

Apply Now

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Customer Marketing Coordinator