Customer service coordinator Work, Jobs in Bicknacre, Ess (with Salaries)

Service Coordinator
SIRM UK Marine LTD. —Chelmsford
- £26,000 - £28,500 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
Sales and Service Coordinator
ADM —Chelmsford
- Microsoft Outlook
- Customer service
- Communication skills
Executive Assistant & Brand Coordinator to the Founder
SKINBOSS LTD —Chelmsford
- £15 - £17 an hour
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Free parking
- Work from home
Quick apply
Sales Coordinator
Percepta —Basildon
- £26,500 a year
- Full-time
- Sales
- Microsoft Office
- Negotiation
- Free parking
- Annual leave
Quick apply
Administrator / Service Coordinator (Maternity Cover)
Square Mile Fire & Security —Epping
- £25,000 - £29,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Marketing, Business Development & Operations Coordinator
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- In-person
- Marketing
- Free parking
Quick apply
Security Operations & Administrative Coordinator - Basildon
Securitas UK —Basildon
- £41,700 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
8d
Planning and Transport Coordinator
BDC Aluminium —Witham
- £17.51 an hour
- Full-time
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Administration & Operations Coordinator
LQ DESIGNS LONDON LTD —Greenhithe
- From £13 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
1d
Care Coordinator / receptionist
Home From Home Support Services Limited —Basildon
- £25,001 - £28,000 a year
- Temporary
- Google Suite
- Customer service
- Microsoft Office
- Free parking
Quick apply
13d
Customer Service Co-ordinator
DHL —West Thurrock
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Remedials Coordinator
Halton Foodservice —Rochester
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Customer Coordinator
Advo Health —Chatham
- £24,851.23 a year
- Full-time
- Hybrid work
- Customer service
- Travel
Office Co-ordinator Receptionist
Charlesons —Ilford
- Part-time
- IT
Office Coordinator / PA
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
17h
Apprentice Hire & Sales Coordinator
GAP Group —Colchester
- £16,224 - £17,860 a year
- Full-time
- Sales
- IT
- Communication skills
- Annual leave
Patient Experience Coordinator(PEC), Al-Faperio
AL-Faperio Clinic —Buckhurst Hill
- £27,000 - £31,000 a year
- Full-time
- Administrative experience
- Presentation skills
- Patient care
Quick apply
Sales Coordinator
Lindab Ltd —Gravesend
- From £25,775.88 a year
- Full-time
- Customer service
- ERP systems
- In-person
- Free parking
- Annual leave
Quick apply
13d
Social Media & Events Co-ordinator
CLS Money —Rayleigh
- Social media management
- Organisational skills
- Communication skills
Cash Sale Coordinator (Maternity Cover)
Tarmac —Colchester
- Employee discount

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Service Coordinator

SIRM UK Marine LTD.
Chelmsford

Quick apply

Job details

Full-time
£26,000 - £28,500 a year

Benefits

Free parking
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Sales support
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Administrative experience
Customer relationship management
Organisational skills
SharePoint
Communication skills
A Level
Time management

Full job description

About the Role

SIRM is seeking a highly organised and customer-focused Service Coordinator to join our growing team. This is a pivotal role within our service operation, acting as the primary point of contact for both UK and international customers and ensuring that our service commitments are delivered efficiently and professionally.

The successful candidate will coordinate service activities from initial customer enquiry through to quotation, scheduling, service delivery, and invoicing. This is a varied and fast-paced position requiring excellent communication skills, strong attention to detail, and the ability to manage multiple priorities simultaneously.

Key Responsibilities

Monitor and respond to customer service requests in a timely and professional manner.
Provide customers with quotations and updates throughout the service process.
Coordinate service interventions by liaising with field engineers, approved subcontractors, and internal departments.
Act as the central point of contact for international customers and overseas service activities.
Maintain accurate records and reporting on:
Completed work
Declined opportunities and reasons
Service performance metrics and statistics
Support procurement activities for field engineers.
Ensure timely and accurate invoicing of completed work.
Arrange overseas service interventions and support international operations.
Work closely with the wider service team, including providing support to our 24/7 service function.
Provide general administrative support as required.
Undertake additional duties as reasonably required to support business operations.

About You

You will be a confident communicator with a strong customer service background and a proactive approach to problem-solving. You thrive in a busy environment, enjoy working as part of a team, and can manage competing priorities while maintaining excellent attention to detail.

Essential Requirements

Previous experience in a customer service or customer-facing role.
Strong communication skills with the ability to engage effectively at all levels.
Experience managing customer relationships and ensuring high levels of customer satisfaction.
Excellent organisational and administrative skills.
Strong numerical and literacy skills with attention to detail.
Proficient in Microsoft Office applications including Word, Excel, and Outlook.
A-Level qualification in Mathematics, Numeracy, or a related subject.
GCSE grades A-C (or equivalent) in at least five relevant subjects.
Ability to work effectively within a multidisciplinary team environment.

Desirable Experience

Experience in a Service Coordinator, Service Administrator, or Sales Support role.
Experience within technical, engineering, maritime, or industrial sectors.
Knowledge of Microsoft Business Central, Dynamics 365, SharePoint, CRM systems, and customer service ticketing platforms.

Personal Attributes

Calm, confident, and professional under pressure.
Excellent verbal and written communication skills.
Outstanding telephone and customer relationship management skills.
Highly organised with strong time management capabilities.
Positive attitude and willingness to learn and develop.
Flexible approach to work and changing priorities.

Additional Information

This is a full-time position. As a key support role within the business, flexibility regarding working hours and occasional overtime may be required to meet operational demands.

The role involves regular use of computer systems and telephone communications. Confidentiality is essential due to the handling of commercially sensitive and financial information.

Occasional travel may be required.

Why Join SIRM?

Opportunity to work within a respected and growing organisation.
Varied and engaging role with international customer exposure.
Supportive team environment.
Ongoing training and development opportunities.
Opportunity to contribute directly to customer satisfaction and business success.

If you are a proactive, customer-focused professional looking for your next challenge, we'd love to hear from you. Apply today.

Pay: £26,000.00-£28,500.00 per year

Benefits:

Company pension
Free parking
Life insurance
On-site parking
Sick pay

Ability to commute/relocate:

Chelmsford CM3 5ZA: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in bicknacre, ess

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