Administrative support Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Assistant - Booking Office
WM Trains —Birmingham
- £26,320 - £31,706 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
1d
Administration Assistant
First Aid Box Healthcare Supplies LLP —Birmingham
- £24,420.00 - £38,902.20 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Service Receptionist
iFLY Indoor Skydiving —Birmingham
- £24,022 - £25,822 a year
- 12 hour shift
- Store discount
- Employee discount
Supported Housing Administrator
Reds Housing Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Microsoft Excel
- English
- Administrative experience
- Free parking
- Referral programme
Quick apply
Service Administrator/Co-ordinator
RDS Limited —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Receptionist
Portico Corporate Reception Management —Birmingham
- £31,080 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
3d
Office Administrator
Baobab Care UK —Birmingham
- £24,420.00 - £39,356.82 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
3d
Data Administrator
Birmingham Media —Birmingham
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
Quick apply
Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Medical Administrator
Medmin Ltd —Oldbury
- £24,420 - £25,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Annual leave
Quick apply
Office Administrator
SWIFT ACCIDENT CLAIMS LTD —Birmingham
- From £17,551.20 a year
- Temporary
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
8d
Administration / Reception Assistant
Learning into Employment Academy —Birmingham
- From £24,800 a year
- Full-time
- Administrative experience
- Data entry
- Organisational skills
Quick apply
7d
Receptionist/Administrator
PLC Services —Birmingham
- £24,420 - £25,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10h
Administration Officer
Expectations UK —Birmingham
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Quality Assurance Administrator
Nova Stars Group —Solihull
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10h
Administration Assistant
Kidz Come First —Hockley
- £15 an hour
- Temporary
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Bank Receptionist
Optegra —Birmingham
- £13 - £16 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Office Assistant
Zaff housing ltd —Washwood Heath
- £24,420.00 - £47,163.41 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
10d
Office Administrator
Expectations UK —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
Test Centre Administrator (Birmingham, UK) (24952)
Pearson —Birmingham
- £13.60 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook

I want to receive the latest job alerts for administrative support in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Assistant - Booking Office

WM Trains -
Birmingham

Apply Now

Job details

Permanent | Full-time
£26,320 - £31,706 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel

Qualifications

Customer service
Communication skills

Full job description

Description

Your role is key in delivering great customer service to our passengers. Based at Smethwick Galton Bridge Station, you will be the face of West Midlands Trains, helping to sell tickets to customers, deal with travel queries and ensure the station is clean, tidy and safe.

What does the job involve?

Shift patterns will include weekends, early starts and late finishes
Assisting customers in planning their journey – selling tickets and providing advice, to get our customers to their destination
Processing cash and card payments - using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe - spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers

What skills and experience do I need to do the job?

Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What is the salary and benefits that come with this role?

Salary is £26,320, rising to £31,706 once you have completed your initial probation period
A defined benefit pension from day 1 – one of the best in the UK.
Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
75% off all other train operating companies for you, your spouse/partner, and dependents.
8 Friends and Family Day passes to gift per annum on our network.
A 24/7 Virtual GP service for you and your household.
Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
Our cycle to work scheme with Evans Cycles.
A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

About WM Trains

London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.

West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.

On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.

We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.

Apply Now

Refine Your Search

administrative support jobs in birmingham, eng

Customer Service Assistant - Booking Office

Administration Assistant

Customer Service Receptionist

Supported Housing Administrator

Service Administrator/Co-ordinator

Receptionist

Office Administrator

Data Administrator

Administration Officer

Medical Administrator

Office Administrator

Administration / Reception Assistant

Receptionist/Administrator

Administration Officer

Quality Assurance Administrator

Administration Assistant

Bank Receptionist

Office Assistant

Office Administrator

Test Centre Administrator (Birmingham, UK) (24952)

I want to receive the latest job alerts for administrative support in birmingham, eng

Related Searches

Explore jobs in more locations

Description

What does the job involve?

What skills and experience do I need to do the job?

What is the salary and benefits that come with this role?

About WM Trains

Jobseeker tools

Employer Tools

Browse

Stay Connected