Client services director Work, Jobs in Burnham On Crouch, Ess (with Salaries)

Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
1d
Decking and Balustrading Specifications - Client Success Manager
Dura Composites —Clacton-on-Sea
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Continuous improvement
- Free parking
- Sick pay
Quick apply
10d
Client Services Director
Focus Agency Group Limited —Colchester
- £55,000 - £60,000 a year
- Full-time
- Management
- Business development
- Travel
- Work from home
- Employee stock ownership plan
Quick apply
Social Media & Marketing Coordinator
arlo consultancy services ltd —Witham
- £15,000 - £20,000 a year
- Part-time
- Hybrid work
- Social media management
- Communication skills
- Free parking
- Profit sharing
Quick apply
3d
Marketing & Sales Coordinator
Jw Electrics Essex Ltd —Braintree
- £2,500 - £6,000 a month
- Full-time
- English
- Business development
- Construction experience
Quick apply
3d
Client Services Manager
SOOM UK —Frating
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Recruiting
- In-person
- Free parking
Quick apply
Operations Manager
MAPP —Sittingbourne
- £55,000 - £65,000 a year
- Full-time
- Management
- Writing skills
- Conflict management
Project Manager
Schawk UK Limited —Witham
- Hybrid work
- Computer literacy
- Microsoft Office
- Organisational skills
Quick apply
3d
Regional Nurse Manager – East & South Kent
Superior Healthcare —Whitstable
- £60,000 - £65,000 a year
- Full-time
- Team management
- Leadership
- Nursing
- Paid training
- Annual leave
Children Law Paralegal
Duncan Lewis —Chelmsford
- £23,150 a year
- Analysis skills
- Organisational skills
- Computer skills
Account Manager
Focus Agency Group Limited —Colchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
9d
Associate Director
LRG —Colchester
- Call to connect
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager
GreatFind Recruitment —Chipping Ongar
- £40,000 - £90,000 a year
- Full-time
- Business development
- Travel
- Contracts
Quick apply
Business Development Executive
Johnson Technical Systems Ltd —Chelmsford
- From £26,436.80 a year
- Full-time
- Business development
- Organisational skills
- In-person
- Free parking
Quick apply
3d
Head of Social Media
echelon media —Colchester
- From £32,000 a year
- Full-time
- Social media management
- Budgeting
- Free parking
- Profit sharing
Senior Estimator and Cost Manager
Naio Environmental Limited —Great Totham
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Databases
- Analysis skills
- Free parking
Quick apply
2d
Commercial & Marketing Manager
UNSY LIMITED —Brentwood
- £52,000 - £55,000 a year
- Full-time
- Business development
- Contracts
- In-person
Quick apply
Audio Visual Project Manager – Installations
Spotlight Sound —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Travel
- Software development
- In-person
Quick apply
1d
Philanthropy Manager
Demelza —Sittingbourne
- £20.07 an hour
- Full-time
- Hospice
- Communication skills
Graduate / Assistant Quantity Surveyor
Modus Construction Consultants Ltd —Faversham
- £25,000 - £32,000 a year
- Full-time
- English
- Research
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
12d

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client services director jobs near burnham on crouch, ess

Freedom to Speak Up Guardian

The Guardian Service Ltd
Colchester

Quick apply

Job details

Permanent
£42,000 a year
1 day ago

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Private medical insurance
Life insurance
Referral programme
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Report writing
Meeting coordination
Management
Inbound customer enquiry call handling
Report generation
Senior management experience
Stakeholder liaison
UK GDPR
Microsoft Office Suite
Microsoft Office
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Organisational skills
Communication skills

Full job description

Job purpose

Provide independent, confidential liaison for all staff
Support contacting employees to find a self-determined resolution to their concerns by telephone and/or in person
Escalate issues of concern to senior leaders promptly in accordance with agreed timescales following consent from employee
Surface issues for the organisation which might otherwise be unknown
Promote an environment of “Freedom To Speak Up” (FTSU)
Provide support for staff who feel unable to raise issues internally or without support
Present Board report to the Board bi-annually

Key internal organisational relationships

CEO, Director of Operations and Client Services, Director of Strategy and Business Development, Head of Communication, Marketing and Strategic Engagement, Operations Managers, Guardians, Business Partner - Data Analytics and Dialog, Business Partner - Finance, Business Partner – Project Management

Key external relationships

Senior Leadership Team, Non-Executive Director and Board, Contacting Employees, Key Client Contacts

Main duties

Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach
Arrange a face to face meeting as soon as possible to complete conversations with contacting employees at mutually convenient times and venues (on site or off site).
Maximise the use of telephone, Teams etc. to facilitate speedy resolution
Escalate issues of patient safety and care in line with the agreed timescales for an NHS Trust client
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path
Present the Guardian service to staff groups as required and on a regular basis
Agree a level of visibility with the NHS Trust and deliver accordingly
Schedule site visits for promotion of the Guardian service
Participate in Client initiatives to improve the ‘speaking up culture’
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way
Send out user satisfaction survey to contacting employees
Ensure that information and data are handled appropriately, and personal and confidential data are protected in line with GDPR requirements
Work in accordance with the Guardian Service policies and procedures

Experience

Essential

Proven management and organisational skills at a mid-management or higher level
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate
Experience in giving presentations to small and large groups
Experience in communicating at all levels of staff from all disciplines and/or grades.
Experience of planning and prioritising own workload, and
working on own initiative with minimal supervision

Required skills

Essential

Able to listen without interruption
Excellent verbal and written communication skills to liaise with a wide range of people
Ability to work flexibly to meet the needs of the
Business including occasional evening and weekend work where agreed with the employee/employer in advance
Self- motivated, confident to work on own initiative and in working alone
Able to build a rapport which demonstrates compassion and understanding
Be able to set boundaries, be concise, present information and be able to write reports using Microsoft Office tools.

Personal disposition

Be approachable, trusted and non-judgmental
High emotional intelligence
Enthusiastic and highly motivated
Empathic disposition
Completer/finisher attitude

Particular requirements for role

This role can involve meeting with and speaking to people who are very emotional, very upset or traumatised by current or previous events or who may be at a point of crisis

Job Type: Permanent

Pay: £42,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Application question(s):

Do you have mid to senior management experience?
Are you able to commute within an hour across Essex and Suffolk?

Work authorisation:

United Kingdom (required)

Work Location: On the road

Quick apply

Refine Your Search

client services director jobs in burnham on crouch, ess

Freedom to Speak Up Guardian

Decking and Balustrading Specifications - Client Success Manager

Client Services Director

Social Media & Marketing Coordinator

Marketing & Sales Coordinator

Client Services Manager

Operations Manager

Project Manager

Regional Nurse Manager – East & South Kent

Children Law Paralegal

Account Manager

Associate Director

Business Development Manager

Business Development Executive

Head of Social Media

Senior Estimator and Cost Manager

Commercial & Marketing Manager

Audio Visual Project Manager – Installations

Philanthropy Manager

Graduate / Assistant Quantity Surveyor

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