Patient services manager Work, Jobs in Clapham, Gtl (with Salaries)

Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
12d
GP Operations Manager
Mitcham & Tooting Health —Mitcham
- £35,000 - £43,000 a year
- Full-time
- Management
- Human resources
- In-person
- Referral programme
- Sick pay
Quick apply
Practice Manager
London - Harley Street Dental & Implant Clinic —London
- From £20 an hour
- Full-time
- Hospitality
- Team management
- Budgeting
- Employee assistance programme
Quick apply
Senior Improvement Manager
NHS England —London
- £66,582 - £77,368 a year
- Full-time
- Analysis skills
- Project management
- Travel
- Annual leave
4d
Reception Supervisor NHS - Patient Services
Penrose Health —London
- Full-time
- Vital signs
- Continuous improvement
- Organisational skills
Quick apply
12d
Divisional Practice Manager – OS Practice Management
Orthopaedic Specialists —London
- Up to £45,000 a year
- Full-time
- Hybrid work
- Management
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Imaging Services Manager - OS Clinic - Full-time
OS Clinic Ltd —London
- Full-time
- Management
- Patient care
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
5d
Client Experience Manager
Expert Medical —London
- £30,000 - £48,000 a year
- Full-time
- Sales
- In-person
- Communication skills
Quick apply
PCN Administrator
Bromley Connect Primary Care Network —Bromley
- Part-time
- Accounting
- Human resources
- IT
- Annual leave
Quick apply
9d
Mental Health Act Team Manager
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Hospital
- Microsoft Office
- Databases
10d
Practice Manager
London - Elleven Dental Wellness —London
- £20 an hour
- Full-time
- Hospitality
- Team management
- Budgeting
- Employee assistance programme
Quick apply
11d
Life Sciences Manager, Management Consulting
Carnall Farrar —London
- Full-time
- Hybrid work
- Management
- Business development
- Project management
- Work from home
- Employee assistance programme
Quick apply
Housekeeping Operations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Leadership
- Employee assistance programme
2d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
5d
GP Practice Reception Supervisor
Battersea Fields Practice —London
- £15.87 an hour
- Full-time
- GP surgery experience
- Administrative experience
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Clinical Operational Lead Barnet Walk In Centre
Central London Community Healthcare NHS Trust —London
- £63,665 - £70,887 a year
- Full-time
- Management
- Rehabilitation centre
- Mentoring
3d
Bank Phlebotomist
Randox Laboratories —Great Portland Street Station
- Weekend availability
- Computer literacy
- Data entry
- Front desk
4d
Patient Engagement Manager
Phoenix Hospital Group —London
- CRM software
- Business development
- Leadership
Quick apply
Integrated Care General Manager
Imperial College Healthcare NHS Trust —London
- £88,250 - £100,355 a year
- Full-time
- Continuous improvement
- Team management
Senior Communications and Engagement Manager
NHS England —London
- £57,528 - £64,750 a year
- Full-time
- Annual leave
5d

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Multi-Site Patient Services & Operations Manager

Love Teeth Dental
Sutton

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
12 days ago

Qualifications

Front of house supervision
Operations management
Patient appointment coordination
Coaching
Process improvement
Complaint handling
Patient service
Performance management
Appointment booking and call handling
Continuous improvement cycles oversight
Decision making
Recruiting
Organisational skills
Operational strategy development
Front desk
Employee performance appraisals
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Multi-Site Patient Services & Operations Manager

Role Overview

Job Title: Multi-Site Patient Services & Operations Manager

Location: Multi-site - Sutton, Cheam, Stonecot, Worcester Park, New Malden and Chessington

Contract: Full Time (Part Time Available)

Salary: £35k-£45k per annum

Must be a car driver/owner.

The Role

We are looking for an experienced, highly organised and commercially aware Multi-Site Patient Services & Operations Manager to lead reception, patient services and non-clinical operations across our six practices.

This is a unique role combining reception leadership, patient services and multi-site operations.

The successful candidate will be responsible for ensuring that our reception and patient journey functions operate consistently, efficiently and professionally across all six locations. Clinical management, governance and compliance sit outside this role.

Your key focus will be on people, patients, processes, performance and operational delivery.

You will be the key link between the individual practices and the senior leadership team, ensuring that each site has the systems, people, structure and support required to perform effectively.

This role is responsible for reception, patient services and non-clinical operations across the group. Clinical governance, clinical decision-making and clinical performance sit outside the role. The successful candidate will work closely with clinical and senior management teams to ensure each practice runs effectively.

Key Responsibilities

Multi-Site Operations

Lead reception, patient services and non-clinical operations across six practices.
Ensure consistent operational standards, processes and ways of working across all sites.
Identify operational inefficiencies and implement practical improvements.
Develop and maintain clear SOPs and operational procedures.
Monitor operational performance and drive agreed standards and targets.
Work closely with senior management to resolve operational issues.
Support the opening, development and integration of new sites where required.
Ensure effective communication and information flow between sites and central management.
Act as the escalation point for significant non-clinical operational issues.

Reception & Patient Services

Lead and develop the reception function across all six practices.
Provide clear leadership to front-of-house teams.
Establish consistent standards for telephone handling, appointment booking, patient communication and reception presentation.
Ensure patients receive a consistently excellent experience regardless of which practice they attend.
Review and improve appointment-booking processes, diary utilisation and patient conversion.
Monitor cancellations, failures to attend, rebooking and outstanding appointments.
Support practices in maximising appropriate diary utilisation and reducing unused capacity.
Ensure patient queries and complaints are handled promptly, professionally and consistently.
Develop reception teams to be confident, knowledgeable and commercially aware while maintaining a warm, patient-focused approach.

People Management

Recruit, onboard and retain high-performing staff.
Lead, coach and performance-manage reception teams.
Establish clear objectives, responsibilities and performance expectations.
Conduct regular one-to-ones, performance reviews and development discussions.
Identify training needs and coordinate appropriate training across the group.
Address performance and conduct issues appropriately and in line with company policies.
Build a positive, accountable and collaborative culture across the six sites.
Support workforce planning, staffing levels and holiday/absence management.
Strong people-management and leadership skills.
Experience managing KPIs and operational performance.
Excellent organisational and prioritisation skills.
A strong understanding of customer/patient experience.
Commercial awareness and confidence working with operational data.
Experience implementing processes and improving operational performance.
Excellent communication and interpersonal skills.
The confidence to challenge poor performance and hold people accountable.
A practical, hands-on approach - willing to get involved when a site needs support.

Personal Attributes

We are looking for someone who is:

Organised — able to manage six sites without losing sight of the detail.
Commercially minded — understands that great patient service and strong business performance should work together.
People-focused — able to motivate, coach and develop teams.
Accountable — takes ownership and follows things through.
Approachable — someone site teams feel comfortable coming to for support.
Decisive — able to make sensible decisions and resolve problems quickly.
Process-driven — enjoys creating structure and consistency.
Adaptable — comfortable moving between strategic planning and hands-on problem solving.
Results-focused — able to turn operational plans into measurable improvements.

Why This Role Matters

With six practices, consistency becomes increasingly important. This role will provide the operational leadership and structure that connects the individual practices into one high-performing group.

The successful candidate will have significant influence over how patients experience the business, how effectively the practices operate and how well our non-clinical teams perform.

This is an opportunity for someone who enjoys making things work better, developing people and creating a consistent, high-quality patient experience across multiple locations.

Pay: £35,000.00-£45,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient services manager jobs in clapham, gtl

Multi-Site Patient Services & Operations Manager

GP Operations Manager

Practice Manager

Senior Improvement Manager

Reception Supervisor NHS - Patient Services

Divisional Practice Manager – OS Practice Management

Imaging Services Manager - OS Clinic - Full-time

Client Experience Manager

PCN Administrator

Mental Health Act Team Manager

Practice Manager

Life Sciences Manager, Management Consulting

Housekeeping Operations Manager

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

GP Practice Reception Supervisor

Clinical Operational Lead Barnet Walk In Centre

Bank Phlebotomist

Patient Engagement Manager

Integrated Care General Manager

Senior Communications and Engagement Manager

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