Client services Work, Jobs in Felsted, Ess (with Salaries)

Employee Support Officer
Giant Group —Chelmsford
- £24,750 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
10h
Travel Consultant
Trailfinders —Chelmsford
- £44,000 - £49,000 a year
- Sales
Finance Assistant (part-time)
Property Solutions Group —Earls Colne
- £17,000 - £19,000 a year
- Part-time
- In-person
- Annual leave
Quick apply
8d
Fleet Administrator
Pinnacle Group —Chelmsford
- £20,600 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Administrator
IWC Probate & Will Services —Braintree
- £12.71 an hour
- Full-time
- Microsoft Office
- Administrative experience
- QuickBooks
Quick apply
14d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
Trainee Management
Myriad Triumph UK Limited —Chelmsford
- £26,000 - £28,000 a year
- Full-time
- Hospitality
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
1d
Contact Centre Agent (Evenings and Weekends)
Pinnacle Group —Chelmsford
- £12.71 an hour
- Temporary
- Customer service
- Communication skills
- Employee discount
Quick apply
People Assistant
Pinnacle Group —Chelmsford
- £25,000 - £26,000 a year
- Hybrid work
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Secretary
Barker Associates —Braintree
- Full-time
- Microsoft Office
- IT
- In-person
- Employee assistance programme
Quick apply
Receptionist - Bank
Avery Healthcare —Braintree
- £12.75 an hour
- Communication skills
Quick apply
Driver
Alliance Automotive Group LV —Great Dunmow
- Employee discount
Quick apply
10d
Junior Customer Onboarding Administrator
Its Lolly —Braintree
- £25,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Salon Assistant
Si Belle Beauty —Great Dunmow
- £8 an hour
- Part-time
- In-person
Quick apply
13d
New Business Executive
Dingle Group —Witham
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
6d
PART-TIME OFFICE MANAGER / ADMINISTRATOR
Biton System Consultants Ltd —Chelmsford
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Accounting
Quick apply
2d
Account Manager
Dental Hygienics and Decontamination Ltd —Braintree
- £35,000 - £45,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Annual leave
Quick apply
Office Administrator
Mane K9 Security Services LTD —Colchester
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
2d
Client Care Advisor
Vets for Pets —Colchester
- £26,500 - £28,500 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Client Relationship Manager
Balgores Property Group —Chelmsford
- £20,000 - £26,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
13d

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Employee Support Officer

Giant Group -
Chelmsford

Quick apply

Job details

Permanent | Full-time
£24,750 a year
10 hours ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Work from home
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
English
Microsoft Office
Phone etiquette
Business
Communication skills

Full job description

A people person who enjoys helping others? Do you have great communication skills, a positive attitude, and a passion for customer service?

At Giant Group, we're looking for an Employee Support Officer to join our team. You'll support our contractors and clients, help resolve queries, provide support, and deliver an outstanding customer experience every day.

What we offer

Salary: £24,700 per annum

Hours: 37hrs, Mon – Fri between 9am to 6pm

Contract type: Permanent

Work Location: Hybrid/3 days from Chelmsford office

About us

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

About the role

As Employee Support Officer, you will have an impact on the experience and satisfaction of our contractors and clients by being their first and most reliable point of contact. Therefore, you will be providing clear, accurate, and timely support across a wide range of queries relating to worker’s payroll and assignments. The desired outcome of this will be to foster trust, maintain strong relationships, and ensure service excellence that reflects Giant’s commitment to compliance, transparency, and customer satisfaction.

Key responsibilities of the role include:

Responding to a high volume of inbound queries by phone and email, delivering excellent customer service.
Ensuring first-time resolution wherever possible through clear and concise communication.
Recognising and escalating complaints appropriately to maintain service standards.
Collaborating with internal teams to find timely solutions and ensure follow-through.
Maintaining accurate procedures and contributing to team knowledge and process improvements.
Driving high satisfaction scores by delivering a consistently positive support experience.

About you

Ideally, you'll have a business related degree or at least one year's experience in a customer service role working to service level agreements (SLAs).

You'll be confident communicating with customers by phone and email, able to build rapport quickly, and passionate about delivering a customer first service.

You can only excel in this role if you:
Have great enthusiasm and attitude for the role.
Have a high level of resilience and strong written and verbal communication and emotional intelligence.
Are proficient in Microsoft office

Application deadline

All applications must be submitted by 2 July 2026

Employee Benefits

31 Days Holiday: Enjoy generous time off, inclusive of bank holidays.
Birthday Leave: Celebrate your special day with an extra day off.
Buy Additional Holidays: More time for you, when you need it.
Subsidised Gym Membership: Stay fit and healthy with Nuffield Health.
Giant Advantage: Exclusive discounts for our amazing team.
Role Relevant Training: Invest in your career growth.
Employee Referral Bonus: Refer talent and earn rewards.
Leave for Volunteering: Paid day off for charity work.
Health Cash Plan: Your health is our priority.
WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources.
Employee Assistance Program: Get the support you need when you need it.
Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice.
Enhanced Maternity and Paternity Pay: We're here to support your growing family.
Supporting Childcare: Support for parents returning to work.
Life Assurance: We've got you covered.
Soft Loans: Emergency loans for unexpected expenses.
Long Service Awards: Celebrate your loyalty and dedication.

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

Pay: £24,750.00 per year

Benefits:

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Paid volunteer time
Sick pay
Work from home

Application question(s):

Do you have at least 1 year's experience in a customer service role?
Do you have proven experience in handling customer enquiries by phone and email in a fast paced environment?
Can you work 3 days per week from our Chelmsford office?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Chelmsford CM1 1HT

Quick apply

Refine Your Search

client services jobs in felsted, ess

Employee Support Officer

Travel Consultant

Finance Assistant (part-time)

Fleet Administrator

Administrator

Client Services Coordinator & Operations

Trainee Management

Contact Centre Agent (Evenings and Weekends)

People Assistant

Secretary

Receptionist - Bank

Driver

Junior Customer Onboarding Administrator

Salon Assistant

New Business Executive

PART-TIME OFFICE MANAGER / ADMINISTRATOR

Account Manager

Office Administrator

Client Care Advisor

Client Relationship Manager

I want to receive the latest job alerts for client services in felsted, ess

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