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Receptionist

The Roof Gardens -
London

Quick apply

Job details

Full-time
Up to £18.45 an hour
2 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Front desk

Full job description

Receptionist

Front of House

Contract: Permanent
Salary: Up to £18.45 Per hour

Receptionist | Minimum 35 Hours | Up to £18.45 per hour | Kensington

THE ROOF GARDENS

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role
We’re seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities:

Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
Build one-to-one relationships with members to enhance their overall experience
Maintain accurate member data, including preferences, to personalise future visits
Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
Support the events team in the coordination and execution of member and large-scale events
Flexibility to work varying shifts, including evenings and weekends

Our Benefits

Competitive salary above market rate - We are proud to be a London Living Wage Employer
Late night taxi allowance
Meals on duty
28 days holiday, plus an extra ‘celebrate you day’ & a paid voluteering day (increasing up to 33 days with each year of continuous service)
50% discount when dining in our restaurants
Recognition vouchers awarded when your efforts are acknowledged by members
Generous 'Refer a Friend' scheme up to £1,000
Team socials to celebrate our successes
Uniform and dry cleaning provided
Access to Wagestream for financial well-being support
24/7 confidential well-being and mental health support via our Employee Assistance Program
Growth opportunities, both personally and professionally
Breakout spaces with showers, secure storage, and areas to relax with colleagues
Company pension scheme
Access to Hospitality Action benefits hub including eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.

Quick apply

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